Englewood, 80111-1632, CO,
United States
24 Hour Flex Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 24 Hour Flex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 24 Hour Flex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24 Hour Flex has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2023, Sprinklr Get Satisfaction for Community Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24 Hour Flex is running and its propensity to invest more and deepen its relationship with TeamSupport , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24 Hour Flex revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24 Hour Flex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, 24 Hour Flex deployed TeamSupport SnapEngage on its corporate website to provide Chatbots and Conversational AI for customer engagement. The implementation uses the TeamSupport SnapEngage web-embedded chat interface to capture visitor inquiries, qualify contacts, and escalate sessions to live agents when automated flows require human intervention.
Configuration emphasized category-aligned capabilities, including scripted bot flows, live chat handoff, and form capture to feed internal support workflows. Operational scope is focused on customer service and front-line support on the website, with governance changes to routing rules, agent availability, and agent training to align automated responses and escalation behavior with business hours and staffing levels.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sprinklr | Legacy | Sprinklr Get Satisfaction | Community Management | CRM | n/a | 2023 | 2023 |
In 2023, 24 Hour Flex implemented Sprinklr Get Satisfaction on its website as a Community Management solution. The deployment surfaces customer facing community features directly on the public site, serving support and engagement use cases for a 35 employee professional services firm. Sprinklr Get Satisfaction was configured to provide a branded community hub embedded in the web experience.
Configuration work focused on standard Community Management capabilities including discussion forums, question and answer threads, idea submission, and basic knowledge base content, along with user profiles, content tagging, and notification workflows. Governance emphasis centered on community moderation processes, role based content moderation, and workflow rules to route customer inquiries to internal support owners. The implementation positions 24 Hour Flex Sprinklr Get Satisfaction Community Management to centralize customer self service and structured community interactions on the corporate site.
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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