List of TeamSupport SnapEngage Customers
Dallas, 75244, TX,
United States
Since 2010, our global team of researchers has been studying TeamSupport SnapEngage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TeamSupport SnapEngage for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TeamSupport SnapEngage for Chatbots and Conversational AI include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Otis Elevator, a United States based Manufacturing organisation with 71000 employees and revenues of $14.21 billion, DXC Technology, a United States based Professional Services organisation with 120000 employees and revenues of $12.87 billion, Zalando, a Germany based Retail organisation with 15463 employees and revenues of $12.38 billion, FIS, a United States based Professional Services organisation with 60000 employees and revenues of $10.13 billion and many others.
Contact us if you need a completed and verified list of companies using TeamSupport SnapEngage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TeamSupport SnapEngage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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123FormBuilder | Professional Services | 100 | $7M | Romania | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2018 | n/a | In 2018, 123FormBuilder implemented TeamSupport SnapEngage as a website-facing Chatbots and Conversational AI solution. 123FormBuilder deployed TeamSupport SnapEngage to support customer service and lead capture functions across its Romania-based professional services operations. Deployment centered on an embedded web chat widget and an agent console, with conversational workflows configured for automated responses, proactive chat invitations, and live agent handoff. Configuration work included routing and escalation rules, canned responses, and transcript capture to standardize interactions and preserve case details. TeamSupport SnapEngage was instrumented on public site pages to intercept support requests and surface qualified inbound leads. Operational governance established administrator roles for chat configuration, agent permissions, and standard operating procedures for chat handling and escalation. Rollout was scoped to customer-facing support and sales teams, accompanied by training on queue management and scripted response handling. | |
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15Five Inc | Professional Services | 440 | $70M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2019 | n/a | In 2019, 15Five Inc implemented TeamSupport SnapEngage on its public website, deploying TeamSupport SnapEngage as a Chatbots and Conversational AI solution to support on-site customer engagement. The deployment is focused on web-embedded conversational interfaces, making the application the primary digital touchpoint for inbound support and sales inquiries on the corporate site. The implementation included a web widget implementation, bot-driven conversational flows, real-time agent handoff, and session transcript capture, reflecting standard Chatbots and Conversational AI functional modules. Configuration work emphasized conversational scripting, canned responses, and proactive engagement triggers to qualify visitors before escalation to human agents. Operational coverage centered on customer support and customer-facing sales channels on the website, with chat sessions routed into internal support queues and used for lead capture and issue intake. Data capture from live interactions was structured to support agent workflows and to preserve conversational history for follow up, consistent with conversational AI operational patterns. Governance was implemented through centralized configuration of conversational templates and escalation rules, and rollout was staged across site pages to manage conversational scope and agent load. Training and scripted response governance were established to align agent handling with the automated bot flows, ensuring consistent handoff behavior between automated and human response paths. | |
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18 Karat | Construction and Real Estate | 50 | $5M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2015 | n/a | In 2015, 18 Karat implemented TeamSupport SnapEngage on its public website. The deployment leverages TeamSupport SnapEngage in the Chatbots and Conversational AI category to provide real-time visitor engagement, inbound lead capture, and web-based customer support at the point of contact. The implementation aligns with the scale of a 50-employee construction and real estate firm, concentrating on website-driven customer service and sales inquiry handling. Configuration appears focused on a web-embedded chat widget, agent routing to internal staff, session transcripts and reusable response templates, consistent with Chatbots and Conversational AI functionality for small enterprises. Operational governance likely includes agent account provisioning, business hours and escalation workflows to channel inquiries into internal support processes, and administrative controls for chat behavior and proactive messaging. The relationship is clear, 18 Karat using TeamSupport SnapEngage in the Chatbots and Conversational AI category to support customer service and lead qualification on its website. | |
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Construction and Real Estate | 10 | $1M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2014 | n/a |
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Professional Services | 12 | $2M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2014 | n/a |
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Professional Services | 35 | $1M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 800 | $100M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2025 | n/a |
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Professional Services | 10 | $1M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 18 | $2M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 40 | $5M | United States | TeamSupport | TeamSupport SnapEngage | Chatbots and Conversational AI | 2017 | n/a |
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Buyer Intent: Companies Evaluating TeamSupport SnapEngage
- Chilton Capital Management, a United States based Banking and Financial Services organization with 45 Employees
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