AI Buyer Insights:

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

3Sixty Duty Free
Location
555 NE 185th Street Suite 101,
Miami, 33179, FL,
United States
Website
https://www.3sixtydutyfree.com/
Phone
1 305-654-9200
Artw industry
Retail
Employee
Revenue

3Sixty Duty Free Technographics

3Sixty Duty Free Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by 3Sixty Duty Free and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 3Sixty Duty Free employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that 3Sixty Duty Free has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2018, Atlassian Jira Service Desk for IT Service Management in 2021, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems 3Sixty Duty Free is running and its propensity to invest more and deepen its relationship with Microsoft , Atlassian , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing 3Sixty Duty Free revenues, which have grown to $655.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3Sixty Duty Free intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

3Sixty Duty Free Tech Stack and Enterprise Applications

3Sixty Duty Free ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics AX ERP Financial ERP n/a 2018 2019
In 2018, 3Sixty Duty Free implemented Microsoft Dynamics AX as an ERP Financial solution, deploying Microsoft Dynamics AX 2012 R3 in a full life cycle implementation for retail, inflight and distribution channels. The project included a main migration to bring the Asia region into Dynamics AX, establishing the application as the companywide finance and operational backbone for affected channels. Configuration work focused on enabling unused finance modules and managing the configuration of all finance and other Dynamics AX modules. The implementation team designed workarounds and strategies to improve financial and operational processes, and enabled Atlas for operational reporting, bulk journals and data uploads. Reporting was enhanced through collaborative development of Management Reporter and SSRS reports with a BI developer. Operational coverage centered on finance, inventory management and operational reporting, with a clear regional consolidation effort for the Asia region. The implementation leveraged Microsoft Dynamics AX native capabilities and Atlas for centralized reporting and data upload workflows, with no named third party integrations provided in the source material. A discrete project addressed inventory reconciliation and inventory valuation to align stock accounting with AX processes. Governance and rollout included ongoing configuration management, training of final users, incident resolution and end user support, led locally by a Microsoft Dynamics AX Finance Lead based in Miami from June 2019 onward. Process governance emphasized redesigning finance workflows, establishing operational reporting standards via Atlas and Management Reporter, and maintaining support processes for continuous issue resolution. Explicit outcomes documented in project notes include improved finance processes through enabled finance modules, enhanced reporting options via Management Reporter and SSRS, optimization of finance operations using Atlas for bulk journals and operational reporting, and strengthened inventory reconciliation and valuation practices. Microsoft Dynamics AX was positioned to support finance and inventory functions as the ERP Financial platform for 3Sixty Duty Free.
3Sixty Duty Free ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2021 2021
In 2021, 3Sixty Duty Free deployed Atlassian Jira Service Desk for IT Service Management on its website to centralize support intake and provide a public facing service portal. The implementation surfaces ticket creation, routing, priority handling, and status tracking through the Atlassian Jira Service Desk interface, targeting IT operations and employee helpdesk functions across retail and corporate teams. This approach establishes a single point of entry for requests and aligns intake with standard IT Service Management workflows. Configuration work focused on service request forms, queue structures, workflow automation, and knowledge base publishing to enable self service and faster triage. Atlassian Jira Service Desk was configured to enforce request categorization, SLA awareness, and role based access controls, aligning incident and request handling with standardized workflows and centralized ticket management. Governance emphasis centered on request lifecycle visibility and operational handoffs between IT and retail support, delivered through the website portal for end users.
3Sixty Duty Free IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Cloud Platform (GCP) Application Hosting and Computing Services IaaS n/a 2021 2021
3Sixty Duty Free CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018

IT Decision Makers and Key Stakeholders at 3Sixty Duty Free

First Name Last Name Title Function Department Email Phone
Financial Controller - Travel Retail Division Director Finance
Chief Financial Officer CXO Finance
Vice President Finance VP Finance
Show All Contacts

Apps Being Evaluated by 3Sixty Duty Free Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 3Sixty Duty Free IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 3Sixty Duty Free digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD 3Sixty Duty Free Technographics
3Sixty Duty Free is a Retail organization based in United States, with around 600 employees and annual revenues of $655.0 million.
3Sixty Duty Free operates a diverse technology stack with applications such as Microsoft Dynamics AX, Atlassian Jira Service Desk and Google Cloud Platform (GCP), covering areas like ERP Financial, IT Service Management and Application Hosting and Computing Services.
3Sixty Duty Free has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Atlassian and Google.
3Sixty Duty Free recently adopted applications including Atlassian Jira Service Desk in 2021, Google Cloud Platform (GCP) in 2021 and Microsoft Dynamics AX in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 3Sixty Duty Free’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates 3Sixty Duty Free’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 3Sixty Duty Free technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.