3Sixty Duty Free
555 NE 185th Street Suite 101,
Miami, 33179, FL,
United States
Miami, 33179, FL,
United States
1 305-654-9200
Retail
3Sixty Duty Free Technographics
3Sixty Duty Free Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 3Sixty Duty Free and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 3Sixty Duty Free employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 3Sixty Duty Free has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2018, Atlassian Jira Service Desk for IT Service Management in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 3Sixty Duty Free is running and its propensity to invest more and deepen its relationship with Microsoft , Atlassian , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 3Sixty Duty Free revenues, which have grown to $655.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3Sixty Duty Free intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
3Sixty Duty Free Tech Stack and Enterprise Applications
3Sixty Duty Free ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, 3Sixty Duty Free implemented Microsoft Dynamics AX as an ERP Financial solution, deploying Microsoft Dynamics AX 2012 R3 in a full life cycle implementation for retail, inflight and distribution channels. The project included a main migration to bring the Asia region into Dynamics AX, establishing the application as the companywide finance and operational backbone for affected channels.
Configuration work focused on enabling unused finance modules and managing the configuration of all finance and other Dynamics AX modules. The implementation team designed workarounds and strategies to improve financial and operational processes, and enabled Atlas for operational reporting, bulk journals and data uploads. Reporting was enhanced through collaborative development of Management Reporter and SSRS reports with a BI developer.
Operational coverage centered on finance, inventory management and operational reporting, with a clear regional consolidation effort for the Asia region. The implementation leveraged Microsoft Dynamics AX native capabilities and Atlas for centralized reporting and data upload workflows, with no named third party integrations provided in the source material. A discrete project addressed inventory reconciliation and inventory valuation to align stock accounting with AX processes.
Governance and rollout included ongoing configuration management, training of final users, incident resolution and end user support, led locally by a Microsoft Dynamics AX Finance Lead based in Miami from June 2019 onward. Process governance emphasized redesigning finance workflows, establishing operational reporting standards via Atlas and Management Reporter, and maintaining support processes for continuous issue resolution.
Explicit outcomes documented in project notes include improved finance processes through enabled finance modules, enhanced reporting options via Management Reporter and SSRS, optimization of finance operations using Atlas for bulk journals and operational reporting, and strengthened inventory reconciliation and valuation practices. Microsoft Dynamics AX was positioned to support finance and inventory functions as the ERP Financial platform for 3Sixty Duty Free.
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3Sixty Duty Free ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, 3Sixty Duty Free deployed Atlassian Jira Service Desk for IT Service Management on its website to centralize support intake and provide a public facing service portal. The implementation surfaces ticket creation, routing, priority handling, and status tracking through the Atlassian Jira Service Desk interface, targeting IT operations and employee helpdesk functions across retail and corporate teams. This approach establishes a single point of entry for requests and aligns intake with standard IT Service Management workflows.
Configuration work focused on service request forms, queue structures, workflow automation, and knowledge base publishing to enable self service and faster triage. Atlassian Jira Service Desk was configured to enforce request categorization, SLA awareness, and role based access controls, aligning incident and request handling with standardized workflows and centralized ticket management. Governance emphasis centered on request lifecycle visibility and operational handoffs between IT and retail support, delivered through the website portal for end users.
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3Sixty Duty Free IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018, 3Sixty Duty Free deployed Microsoft Azure Cloud Services to expand its Application Hosting and Computing Services footprint. The Microsoft Azure Cloud Services implementation was driven by operational requirements managed by the in-house Systems Administrator in Miami, Florida, and focused on hosting virtualized server workloads alongside existing VMware vSphere infrastructure and Storage Area Network assets.
Configuration prioritized core infrastructure capabilities, including server administration, patch management, virtualization, and disaster recovery orchestration. Microsoft Azure Cloud Services was configured to support Active Directory Domain Services integration for identity and access management, to host or interoperate with AX Dynamics 365 platform administration tasks, and to extend Microsoft Azure/Office 365 connectivity for unified communications and productivity workloads.
Integrations were explicit and functional, tying Azure compute and backup services to SAN storage, Kaseya management control for endpoint orchestration, and point of sale infrastructure for retail operations. Operational scope covered IT operations, POS infrastructure administration, capacity planning, asset management, and storage administration as documented by SOPs maintained by the internal IT team.
Governance and process changes were implemented alongside the cloud deployment, including formalized patch management, capacity planning workflows, documentation planning, and PCI compliance controls that interfaced with cloud-based disaster recovery and backup processes. The implementation positioned Microsoft Azure Cloud Services within 3Sixty Duty Free as a platform supporting server virtualization, identity services, POS connectivity, and IT operations under the Application Hosting and Computing Services category.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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3Sixty Duty Free CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 3Sixty Duty Free
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 3Sixty Duty Free Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 3Sixty Duty Free IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 3Sixty Duty Free digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 3Sixty Duty Free Technographics
3Sixty Duty Free is a Retail organization based in United States,
with around 600 employees and annual revenues of $655.0 million.
3Sixty Duty Free operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Atlassian Jira Service Desk and Microsoft Azure Cloud Services,
covering areas like ERP Financial, IT Service Management and Application Hosting and Computing Services.
3Sixty Duty Free has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Atlassian.
3Sixty Duty Free recently adopted applications including
Atlassian Jira Service Desk in 2021, Google Cloud Platform (GCP) in 2021 and Microsoft Dynamics AX in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 3Sixty Duty Free’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 3Sixty Duty Free’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 3Sixty Duty Free technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.