Agoura Hills, 91376, CA,
United States
4 Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 4 Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 4 Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 4 Service has purchased the following applications: ClickDesk Live Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 4 Service is running and its propensity to invest more and deepen its relationship with ClickDesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 4 Service revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 4 Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, 4 Service implemented ClickDesk Live Chat as a customer engagement tool. The ClickDesk Live Chat implementation is deployed on the company website and falls under the Chatbots and Conversational AI category. The deployment aligns with the firm's small professional services footprint of 10 employees, providing a lightweight customer contact channel for client inquiries and lead capture.
ClickDesk Live Chat is configured to deliver core conversational capabilities typical of its category, including a site embedded chat widget, real time messaging, visitor context and canned responses. Operational scope centers on customer service and lead capture through the website, with chat transcripts and offline messaging routed into the support workflow used by the small team. Governance is lightweight, focused on admin level configuration and periodic updates to canned responses and routing rules, keeping operational overhead proportionate to a ten person organization.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
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