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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

4F Poland Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Provide Support Legacy Provide Support Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, 4F Poland implemented Provide Support on its public website as a Chatbots and Conversational AI deployment to handle web-based customer interactions. Provide Support is deployed as an on-site conversational interface providing live chat agent routing, automated conversational sessions, canned response management, proactive chat triggers, visitor monitoring, and session transcript capture, aligning with typical Chatbots and Conversational AI functional capabilities. The implementation is scoped to e-commerce and customer service workflows on the 4F Poland website, routing inquiries to customer support teams and embedding chat into order inquiry and product assistance processes. Governance focused on embedding the Provide Support agent console into daily support shifts, formalizing escalation and handover procedures, and adopting chat-driven knowledge artifacts to standardize responses and operational workflows.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ExpertSender Legacy ExpertSender Platform Marketing Automation CRM n/a 2016 2016
In 2016, 4F Poland implemented the ExpertSender Platform to provide Marketing Automation for its e-commerce marketing across Polish and regional stores. The deployment focused on email marketing automation and lifecycle orchestration to support online retail campaigns for the companys storefronts in the region. The ExpertSender Platform was configured to run automated workflows including abandoned-cart recovery, product recommendations, welcome series, and other triggered communication sequences, and it used dynamic segmentation to drive personalized content and targeting. Implementation emphasized campaign automation, segmentation rules, and event-triggered messaging as core functional capabilities of the ExpertSender Platform within the Marketing Automation category. Operational coverage was centered on e-commerce marketing teams for Polish and regional stores, leveraging dynamic segmentation to refine audience selection and campaign cadence. The vendor case study reports the engagement produced a reported 12x ROI and materially higher open and conversion rates, outcomes attributed to the ExpertSender Platforms automation and personalization capabilities.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2023 2023
Domain Name System (DNS) IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2025 2025
Web Application Firewalls (WAF) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at 4F Poland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 4F Poland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 4F Poland Technographics

4F Poland is a Retail organization based in Poland, with around 3000 employees and annual revenues of $310.0 million.

4F Poland operates a diverse technology stack with applications such as Provide Support, Slack Connect and ExpertSender Platform, covering areas like Chatbots and Conversational AI, Collaboration and Marketing Automation.

4F Poland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Provide Support, Salesforce and ExpertSender.

4F Poland recently adopted applications including BGP Network DDoS Protection in 2025, Slack Connect in 2024 and RakSmart in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 4F Poland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 4F Poland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete 4F Poland technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.