4F Poland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 4F Poland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 4F Poland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 4F Poland has purchased the following applications: Provide Support for Chatbots and Conversational AI in 2016, Slack Connect for Collaboration in 2024, ExpertSender Platform for Marketing Automation in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 4F Poland is running and its propensity to invest more and deepen its relationship with Provide Support , Salesforce , ExpertSender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 4F Poland revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 4F Poland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, 4F Poland implemented Provide Support on its public website as a Chatbots and Conversational AI deployment to handle web-based customer interactions. Provide Support is deployed as an on-site conversational interface providing live chat agent routing, automated conversational sessions, canned response management, proactive chat triggers, visitor monitoring, and session transcript capture, aligning with typical Chatbots and Conversational AI functional capabilities.
The implementation is scoped to e-commerce and customer service workflows on the 4F Poland website, routing inquiries to customer support teams and embedding chat into order inquiry and product assistance processes. Governance focused on embedding the Provide Support agent console into daily support shifts, formalizing escalation and handover procedures, and adopting chat-driven knowledge artifacts to standardize responses and operational workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ExpertSender | Legacy | ExpertSender Platform | Marketing Automation | CRM | n/a | 2016 | 2016 |
In 2016, 4F Poland implemented the ExpertSender Platform to provide Marketing Automation for its e-commerce marketing across Polish and regional stores. The deployment focused on email marketing automation and lifecycle orchestration to support online retail campaigns for the companys storefronts in the region.
The ExpertSender Platform was configured to run automated workflows including abandoned-cart recovery, product recommendations, welcome series, and other triggered communication sequences, and it used dynamic segmentation to drive personalized content and targeting. Implementation emphasized campaign automation, segmentation rules, and event-triggered messaging as core functional capabilities of the ExpertSender Platform within the Marketing Automation category.
Operational coverage was centered on e-commerce marketing teams for Polish and regional stores, leveraging dynamic segmentation to refine audience selection and campaign cadence. The vendor case study reports the engagement produced a reported 12x ROI and materially higher open and conversion rates, outcomes attributed to the ExpertSender Platforms automation and personalization capabilities.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2025 | 2025 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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