8am
3700 N Capital of Texas Hwy #300,
Austin, 78746, TX,
United States
Austin, 78746, TX,
United States
1 855-656-4685
Professional Services
8am Technographics
8am Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 8am and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 8am employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 8am has purchased the following applications: Zuora Billing for Subscription and Recurring Billing in 2025, OpenAI GPT-4 for Generative AI Platforms in 2025, TeamSupport SnapEngage for Chatbots and Conversational AI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 8am is running and its propensity to invest more and deepen its relationship with Zuora , OpenAI , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 8am revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 8am intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
8am Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Billing | Subscription and Recurring Billing | ERP Financial Management | n/a | 2025 | 2025 |
In 2025, 8am implemented Zuora Billing for Subscription and Recurring Billing on its website. The deployment focuses on capturing web-based subscription signups and orchestrating downstream billing events from the public storefront into the billing engine.
Zuora Billing was configured to manage subscription lifecycle workflows, recurring invoice generation, billing schedules, catalog-driven rate plans, proration rules, and invoice presentment, aligned with common Subscription and Recurring Billing functional patterns. The implementation links website checkout events to billing-run orchestration and automated invoice issuance, with configuration for billing calendars and tax controls where required.
Operational coverage includes finance, revenue operations, and client success teams, who maintain pricing catalog governance, billing rule changes, and dispute handling workflows. Rollout emphasis centered on integration points between the website and Zuora Billing for subscription activation, invoice events, and ownership of billing change control, with governance practices instituted to manage ongoing catalog and billing rule updates.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenAI | Legacy | OpenAI GPT-4 | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, 8am implemented TeamSupport SnapEngage on their website. TeamSupport SnapEngage is deployed as a Chatbots and Conversational AI solution to handle customer engagement and initial support interactions on the public-facing site.
The implementation centers on web chat widget capabilities including automated messaging, proactive engagement, bot-to-agent handoff, scripted response libraries, and conversational analytics. Configuration work focused on conversation flows and intent handling typical of Chatbots and Conversational AI deployments, with transcript capture and session context preserved for agent follow up.
Operational scope covers customer support and client success workflows, where the solution is used to qualify inbound inquiries and route conversations to human agents or internal queues. The deployment is embedded in the website to support live agent consoles and to ensure consistent conversational routing and escalation into existing support processes.
Governance was structured around standardized messaging templates, escalation rules, and agent usage guidelines to manage conversational quality and compliance. 8am uses TeamSupport SnapEngage Chatbots and Conversational AI to align website engagement with its support organization, improving structured handling of inbound customer interactions.
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2025 | 2025 |
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Brand Management | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2025 | 2025 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2025 | 2025 |
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Remote Monitoring and Management | ITSM |
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2025 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at 8am
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by 8am Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 8am Technographics
8am is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $100.0 million.
8am operates a diverse technology stack with applications such as
Zuora Billing, OpenAI GPT-4 and TeamSupport SnapEngage,
covering areas like Subscription and Recurring Billing, Generative AI Platforms and Chatbots and Conversational AI.
8am has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zuora, OpenAI and TeamSupport.
8am recently adopted applications including
Zuora Billing in 2025, OpenAI GPT-4 in 2025 and TeamSupport SnapEngage in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 8am’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 8am’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 8am technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.