Neustadt an der Weinstrasse, 67433,
Germany
8Com Germany Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 8Com Germany and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 8Com Germany employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 8Com Germany has purchased the following applications: Dash.fi Platform for Payment Processing in 2025, Userlike for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 8Com Germany is running and its propensity to invest more and deepen its relationship with Dash.fi , Userlike , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 8Com Germany revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 8Com Germany intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dash.fi | Legacy | Dash.fi Platform | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
In 2025, 8Com Germany implemented the Dash.fi Platform for Payment Processing to centralize transaction handling for its professional services billing and merchant-facing payments. The Dash.fi Platform was configured to support core payment processing workflows, including transaction routing, settlement orchestration, and API-driven payment acceptance, with an explicit focus on supporting finance and billing operations across the organization.
Configuration work emphasized Payment Processing functional capabilities such as tokenization, secure payment APIs, reconciliation workflows, and settlement batching while exposing RESTful endpoints for downstream system integration and automated transaction reconciliation. The deployment was sized to match a mid-market services firm and was instrumented for operational monitoring, exception handling, and role-based access consistent with payment controls.
Separately, 8Com’s Security Operations Center in Germany adopted DarkOwl’s Vision UI and Search API for threat intelligence and security operations to proactively search for compromised data and notify customers. The European deployment improved early detection of data leaks and enabled SOC analysts to investigate incidents faster using DarkOwl’s darknet data, which in turn refined incident response workflows and customer notification procedures for exposed credentials and data leaks.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, 8Com Germany implemented Userlike on its website. The deployment uses Userlike within the Chatbots and Conversational AI category as a customer-facing web chat widget embedded across corporate pages on https://www.8com.de/.
Userlike was configured to provide a web chat widget, a live agent console, automated welcome messages and offline message capture, together with transcript logging and visitor context for agents. Operational coverage centered on customer service and sales workflows, with agent queues and business hours controls used to route inbound chats to internal teams. Governance emphasized agent role configuration, message handling processes and archival of chat transcripts to support service continuity. The implementation positions Userlike as the primary Chatbots and Conversational AI interface for on-site conversational engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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