8x8 UK
Bell Business Park, Oxford House,
Aylesbury, HP19 8JR,
United Kingdom
Aylesbury, HP19 8JR,
United Kingdom
44 20 7096-6000
Professional Services
8x8 UK Technographics
8x8 UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 8x8 UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 330 8x8 UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 8x8 UK has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Inbenta Chatbot for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 8x8 UK is running and its propensity to invest more and deepen its relationship with Oracle , Inbenta Technologies , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 8x8 UK revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 8x8 UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
8x8 UK Tech Stack and Enterprise Applications
8x8 UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, 8x8 UK implemented Oracle NetSuite ERP. The deployment targeted two UK subsidiaries with combined UK turnover above £25 million and approximately 200 employees, aligning the UK finance infrastructure with parent company 8x8 Inc based in San Jose and listed on the NYSE, and the engagement is categorized under ERP Financial.
The Oracle NetSuite ERP implementation focused on core financial management capabilities typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, multi entity accounting, statutory reporting and UK tax workflow support. Configuration work emphasized a multi entity chart of accounts, intercompany accounting controls, and period close automation to standardize accounting and reporting across the two subsidiaries, positioning Oracle NetSuite ERP as the primary finance system for local accounting operations.
The rollout was executed in accordance with SOX, with governance controls implemented for segregation of duties, access provisioning and audit trails to support compliance and external audit readiness. Ongoing NetSuite support has been provided since August 2018 to maintain configuration, compliance controls and operational continuity for the finance teams across the two UK subsidiaries, linking 8x8 UK Oracle NetSuite ERP ERP Financial finance function and governance.
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8x8 UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inbenta Technologies | Legacy | Inbenta Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, 8x8 UK implemented Inbenta Chatbot as a customer-facing solution on its public website, categorized under Chatbots and Conversational AI. The deployment used the Inbenta Platform to provide web-embedded conversational automation, positioning Inbenta Chatbot to handle visitor inquiries and surface knowledge base content through natural language interactions.
Configuration focused on intent recognition, natural language understanding, scripted conversation flows, and FAQ automation consistent with Chatbots and Conversational AI capabilities. The implementation included content authoring and training workflows for intents and responses, and configuration of fallback and escalation triggers to route complex interactions to human agents.
Operational integration was limited to the corporate website, where the Inbenta Chatbot was embedded as a real time chat widget to support customer service and lead qualification functions. Runtime orchestration emphasized session handling, conversation context persistence, and web channel analytics for conversational monitoring.
Governance established editorial control for the bot knowledge base and an operational process for continuous training and content updates, with routine review cycles to refine intents and responses. Escalation and handoff procedures were defined to ensure conversations exceeding the chatbot scope are transferred to live support.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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8x8 UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, 8x8 UK implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform, with the application's footprint visible in public site configuration and contact channels. The implementation uses Google Workspace for core collaboration functions including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar and Google Meet, and the deployment is identifiable from assets referenced on the company website.
Operationally the Google Workspace deployment serves the United Kingdom organization across client-facing and internal functions, supporting email communication, scheduled meetings, document co-authoring and shared drive storage. Administrative controls are managed through the Google Workspace admin console for domain and user provisioning, account security such as two step verification, and standard data governance controls, aligning Collaboration capabilities with professional services workflows and internal knowledge sharing.
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8x8 UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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8x8 UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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8x8 UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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8x8 UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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8x8 UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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8x8 UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at 8x8 UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Manager | Manager | Finance | |
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UK Financial Controller | Director | Finance | |
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Senior IT Manager | Manager | IT | |
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Vice President Global Services - EMEAVice | VP | Operations | |
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VP - Contact Centre PM | VP | Customer Service | |
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Customer Experience Program Manager | Manager | Customer Service | |
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Apps Being Evaluated by 8x8 UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 8x8 UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 8x8 UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD 8x8 UK Technographics
8x8 UK is a Professional Services organization based in United Kingdom,
with around 330 employees and annual revenues of $87.0 million.
8x8 UK operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Inbenta Chatbot and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
8x8 UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Inbenta Technologies and Google.
8x8 UK recently adopted applications including
DocuSign eSignature in 2021, Adobe Experience Cloud in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 8x8 UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 8x8 UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 8x8 UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.