List of Inbenta Chatbot Customers
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Since 2010, our global team of researchers has been studying Inbenta Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Inbenta Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Inbenta Chatbot for Chatbots and Conversational AI include: LG Electronics, a South Korea based Manufacturing organisation with 82000 employees and revenues of $64.95 billion, LG Electronics South Korea, a South Korea based Manufacturing organisation with 83000 employees and revenues of $64.61 billion, Iberdrola Clientes, a Spain based Utilities organisation with 39955 employees and revenues of $41.44 billion, Groupe Crédit Agricole, a France based Banking and Financial Services organisation with 80518 employees and revenues of $29.80 billion, La Banque Postale, a France based Banking and Financial Services organisation with 30000 employees and revenues of $12.00 billion and many others.
Contact us if you need a completed and verified list of companies using Inbenta Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Inbenta Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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8x8 | Professional Services | 1942 | $717M | United States | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2016 | n/a | In 2016, 8x8 implemented Inbenta Chatbot on its public website using the Inbenta Platform. The deployment is categorized as Chatbots and Conversational AI and was positioned to support customer support and self service interactions on the corporate site. The Inbenta Chatbot implementation leverages conversational AI capabilities typical of the category, including natural language processing driven intent recognition, knowledge base search, and scripted conversational workflows to resolve common customer queries. The solution is delivered via an embedded web chat widget that functions as the primary automated entry point for troubleshooting and information retrieval, with conversational handoff patterns to route complex sessions to human agents. Operational governance centered on website operations and customer support teams who maintained the knowledge corpus, authored conversational flows, and monitored chat transcripts for tuning. Release and content update cycles were coordinated with web content publishing to ensure the Inbenta Chatbot knowledge base remained aligned with public documentation and support processes. | |
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8x8 UK | Professional Services | 330 | $87M | United Kingdom | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2016 | n/a | In 2016, 8x8 UK implemented Inbenta Chatbot as a customer-facing solution on its public website, categorized under Chatbots and Conversational AI. The deployment used the Inbenta Platform to provide web-embedded conversational automation, positioning Inbenta Chatbot to handle visitor inquiries and surface knowledge base content through natural language interactions. Configuration focused on intent recognition, natural language understanding, scripted conversation flows, and FAQ automation consistent with Chatbots and Conversational AI capabilities. The implementation included content authoring and training workflows for intents and responses, and configuration of fallback and escalation triggers to route complex interactions to human agents. Operational integration was limited to the corporate website, where the Inbenta Chatbot was embedded as a real time chat widget to support customer service and lead qualification functions. Runtime orchestration emphasized session handling, conversation context persistence, and web channel analytics for conversational monitoring. Governance established editorial control for the bot knowledge base and an operational process for continuous training and content updates, with routine review cycles to refine intents and responses. Escalation and handoff procedures were defined to ensure conversations exceeding the chatbot scope are transferred to live support. | |
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AG2R La Mondiale | Insurance | 15000 | $9.0B | France | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2012 | n/a | In 2012, AG2R La Mondiale implemented the Inbenta Chatbot on its public website using the Inbenta Platform. The Inbenta Chatbot is a Chatbots and Conversational AI deployment intended to provide conversational self-service and structured FAQ automation for the insurer's customer-facing site. AG2R La Mondiale Inbenta Chatbot Chatbots and Conversational AI supports customer inquiry handling and preliminary claim and policy guidance workflows through a web-embedded conversational interface. The implementation leverages natural language processing and intent recognition together with a knowledge base-driven response layer to map customer utterances to preconfigured answers and guided dialogue paths. Operational coverage is focused on the corporate website and customer service touchpoints, where the chat widget captures common questions and surfaces contextual content to policyholders and prospects. Governance and operational ownership centered on knowledge base curation, question and answer maintenance, and iterative tuning of conversational intents to align responses with insurance product terminology and regulatory language. | |
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Insurance | 2000 | $1.8B | Australia | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2016 | n/a |
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Professional Services | 1700 | $350M | United States | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2021 | n/a |
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Manufacturing | 14400 | $3.8B | United States | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2016 | n/a |
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Transportation | 19740 | $1.7B | Spain | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2020 | n/a |
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Banking and Financial Services | 2366 | $563M | Australia | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2011 | n/a |
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Banking and Financial Services | 200 | $30M | Netherlands | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2016 | n/a |
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Professional Services | 60 | $7M | United States | Inbenta Technologies | Inbenta Chatbot | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating Inbenta Chatbot
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