908 Devices
645 Summer Street,
Boston, 02210, MA,
United States
Boston, 02210, MA,
United States
1 857-254-1500
Manufacturing
908 Devices Technographics
908 Devices Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 908 Devices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 230 908 Devices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 908 Devices has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2021, New Relic APM for Application Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 908 Devices is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 908 Devices revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 908 Devices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
908 Devices Tech Stack and Enterprise Applications
908 Devices Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, 908 Devices implemented Microsoft 365 to establish core Collaboration capabilities across the organization. The company uses Microsoft 365 on their website and as the central collaboration platform for corporate communication and document workflows.
Microsoft 365 was configured to deliver Exchange Online for email and calendaring, SharePoint Online for team and intranet content, OneDrive for personal file synchronization, and Microsoft Teams for chat and meetings. Configuration emphasized shared document libraries, real-time co-authoring, and calendar coordination to support cross-functional collaboration and corporate workflows.
Deployment targeted company-wide coverage for approximately 230 employees and relied on cloud-hosted Microsoft 365 tenant services for application delivery. User accounts and authentication were managed through the Microsoft identity model to centralize access control and simplify single sign-on and provisioning.
Operational governance incorporated Microsoft 365 controls for user provisioning, mailbox and document retention policies, and administrative role segregation to maintain controlled Collaboration workflows. The implementation positioned Microsoft 365 as the Collaboration foundation for 908 Devices and for public-facing references on the corporate website.
|
908 Devices CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, 908 Devices implemented Zendesk Service on their website to manage customer inquiries and support interactions for Customer Support. Zendesk Service was provisioned as the web-facing support layer, capturing ticket creation via embedded web widgets and structured intake forms to route incoming customer contacts into a centralized queue.
Configuration emphasized core Customer Support capabilities including ticketing workflows, knowledge base content for self service, macro-driven response templates, and SLA enforcement to standardize case routing and prioritization. The deployment supported customer-facing teams across the company, centralizing incident and inquiry tracking through the Zendesk Service console, and governance was implemented through standardized support workflows and agent permission models to enforce triage, escalation, and reporting processes.
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
908 Devices ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
In 2016, 908 Devices implemented New Relic APM for Application Performance Management to instrument and monitor its public website. The deployment focused on application level instrumentation, transaction tracing, and real user monitoring across the web application stack. The full application name New Relic APM is used to collect runtime telemetry from the website, feeding dashboards and alerts to web operations and engineering teams. This configuration established 908 Devices New Relic APM Application Performance Management as the primary observability layer for website performance.
Configuration emphasized typical APM functional modules such as performance metrics, detailed transaction traces, and error analytics, enabling problem isolation in application code and service response times. Instrumentation was applied to frontend and backend application tiers on the website, with agent based data collection feeding centralized dashboards and alerting workflows. Operational scope included web operations and software engineering, who used the New Relic APM dashboards to prioritize fixes and monitor releases. Governance centered on integrating APM signals into incident triage and release checklists, aligning runbook procedures with observed application telemetry.
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
908 Devices IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
908 Devices Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
PEO (Professional Employer Organization) | Professional Services |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at 908 Devices
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 908 Devices Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 908 Devices IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 908 Devices digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 908 Devices Technographics
908 Devices is a Manufacturing organization based in United States,
with around 230 employees and annual revenues of $50.0 million.
908 Devices operates a diverse technology stack with applications such as
Microsoft 365, Zendesk Service and New Relic APM,
covering areas like Collaboration, Customer Support and Application Performance Management.
908 Devices has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zendesk and New Relic.
908 Devices recently adopted applications including
TriNet PEO in 2022, Zendesk Service in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 908 Devices’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 908 Devices’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 908 Devices technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.