Lake Elsinore, 92532, CA,
United States
$99 Pc Repair Ctr Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by $99 Pc Repair Ctr and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 $99 Pc Repair Ctr employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that $99 Pc Repair Ctr has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2016, Slack Connect for Collaboration in 2022, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems $99 Pc Repair Ctr is running and its propensity to invest more and deepen its relationship with Tawk.to , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing $99 Pc Repair Ctr revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for $99 Pc Repair Ctr intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 | In 2016, $99 Pc Repair Ctr implemented Tawk.to to provide Chatbots and Conversational AI capabilities on its website for customer service and lead capture. The deployment embeds the Tawk.to chat widget on public web pages to enable real time messaging, basic automated responses, and visitor presence indicators typical of chat platforms in this category. This configuration positions Tawk.to as the front line for service intake and customer inquiries for the 10 person professional services firm. Tawk.to is managed by internal staff through the web based dashboard, with configuration of greetings, canned messages, and agent availability set to align with repair shop hours. The operational scope is limited to the company website, supporting customer support and sales intake workflows rather than back office systems. The implementation reflects a straightforward website integration of Chatbots and Conversational AI that centralizes online customer interactions through Tawk.to. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 | In 2017, 99 Pc Repair Ctr deployed Hotjar on its public website to collect user behavior data and surface experience friction. Hotjar is used as a customer behavior analytics tool within the Customer Experience category and was implemented using the vendor's JavaScript tracking snippet to capture session recordings, heatmaps, conversion funnel signals, form interaction metrics, and on-site feedback widgets. The deployment is scoped to the customer-facing website and is operated by the small internal team to inform marketing, support, and UX decisions across service and landing pages. Governance is centered on account-level access controls and data sampling and retention settings inside Hotjar, with configuration focused on page-level tagging and selective recording to align with the companys operational scale and privacy considerations. | |
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Marketing Automation | CRM |
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