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99designs
Location
Level 2/41-43 Stewart St,
Richmond, 3121, VIC,
Australia
Website
https://www.99designs.com/
Phone
61 3 9111-5799
Artw industry
Professional Services
Employee
Revenue

99designs Technographics

99designs Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by 99designs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 99designs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that 99designs has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Zendesk Talk for Call Center, Customer Support in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems 99designs is running and its propensity to invest more and deepen its relationship with Zendesk , HubSpot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing 99designs revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 99designs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

99designs Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
Chatbots and Conversational AI AI-Powered Application 2018 2018
Chatbots and Conversational AI AI-Powered Application 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2011 2011
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Talk Call Center, Customer Support CRM n/a 2018 2018
In 2018, 99designs implemented Zendesk Talk as part of a consolidated omnichannel support deployment in the Call Center,Customer Support category. The program consolidated email, chat, phone, and self service into a single platform, replacing Desk.com for email, SwitchFox for phone, and Olark for chat to centralize customer and designer interactions across the business. The implementation encompassed Zendesk Support for email workflows, Chat for live messaging, Zendesk Talk for phone handling, and Guide for self service content. Zendesk Talk was configured alongside the Zendesk API to surface caller identification data from 99designs back end profiles, and the team extended functionality using Apps Marketplace tools such as the Five Most Recent app to present correlated tickets at agent desktop. Operational coverage was global, with 24/7 support staffed from offices in Melbourne, Berlin, and Oakland and supplemented by a worldwide network of agents, supporting eight languages and handling approximately 30000 tickets per month per channel. Agents and managers gained unified visibility into cross channel conversations, enabling immediate context on calls when a customer had left a voicemail or submitted chat and email requests. Rollout and governance emphasized speed and simplicity, the chat and phone channels were migrated in two days with internal execution, and ongoing governance includes biweekly meetings with Zendesk to monitor performance. The consolidated platform enabled ticket tagging and qualitative feedback capture to investigate refund reasons, and the support team reported a 97 percent customer satisfaction score on chat as an explicit outcome.
Customer Analytics CRM 2023 2023
Customer Data Platform CRM 2015 2015
Customer Support CRM 2018 2018
Customer Support CRM 2018 2018
Customer Support CRM 2020 2020
Marketing Analytics CRM 2021 2021
Marketing Analytics, Sales Analytics, Customer Support CRM 2016 2016
Marketing Automation CRM 2021 2021
Partner Relationship Management CRM 2014 2014
Tag Management CRM 2014 2014
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IT Service Management ITSM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2012 2012
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2001 2001
Cloud Storage IaaS 2017 2017
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at 99designs
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by 99designs Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD 99designs Technographics

99designs is a Professional Services organization based in Australia, with around 1000 employees and annual revenues of $200.0 million.

99designs operates a diverse technology stack with applications such as Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Zendesk Talk, covering areas like Chatbots and Conversational AI, Collaboration and Call Center, Customer Support.

99designs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk and Google.

99designs recently adopted applications including Quantum Metric Continuous Product Design in 2023, Atlassian Jira Service Desk in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 99designs’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 99designs’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete 99designs technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.