Holly Hill, 32117, FL,
United States
BernardBPO Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BernardBPO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 BernardBPO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BernardBPO has purchased the following applications: ADP ezLaborManager for Time and Attendance in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Five9 Cloud for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BernardBPO is running and its propensity to invest more and deepen its relationship with ADP , Nice Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BernardBPO revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BernardBPO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP ezLaborManager | Time and Attendance | HCM | n/a | 2012 | 2013 |
In 2012, BernardBPO deployed ADP ezLaborManager to centralize time capture and scheduling across its distributed contact center operations. BernardBPO implemented ADP ezLaborManager for Time and Attendance to transition from manual paper processes to phone-based time capture and electronic timekeeping across its customer care and sales operations.
The implementation configured ADP ezLaborManager to support phone-based punch capture and ADP eZLabor timekeeping, with operational controls for schedule adherence and real-time agent monitoring. Functional capabilities instrumented included time and attendance recordkeeping, agent schedule adherence tracking, and live performance indicators tied to average handle time, non‑call handling metrics, abandon rate, and service level targets such as SVL percent 85 in 30.
ADP ezLaborManager was integrated into payroll and benefits flows as part of a broader conversion to ADP/PEO, following payroll migrations from Insperity and Paychex and a move from Insperity PEO coverage into ADP’s PEO plan. The rollout affected finance, accounting, and workforce management teams across more than 25 states, including three contact centers in Florida and approximately 170 at‑home agents, with more than 120 agents moved to phone-based time capture and over 100 back office, salaried, and hourly associates moved to ADP eZLabor.
Governance work included establishing WFM staffing for 24 by 7 real-time monitoring, creating policies and procedures to standardize timekeeping and scheduling, and coordinating payroll, benefits, and workforce management during a corporate merger. Accounting processes were also restructured in parallel, consolidating two companies into one chart of accounts, instituting GAAP‑aligned monthly close processes, and reducing month-end close from over 25 days to five business days.
Explicit outcomes recorded during the implementation included $120K in SUTA savings on payroll, $150K attributed to increased employee productivity tied to improved time capture, estimated workforce management savings of $900K, and tax reclassification savings exceeding $900K completed in Q1 2012.
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Workforce Management | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
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Call Center | CRM |
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2014 | 2015 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2012 | 2013 |
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