BernardBPO
913 N Nova Rd,
Holly Hill, 32117, FL,
United States
Holly Hill, 32117, FL,
United States
1 855-361-2273
Professional Services
BernardBPO Technographics
BernardBPO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BernardBPO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 BernardBPO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BernardBPO has purchased the following applications: ADP ezLaborManager for Time and Attendance in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Five9 Cloud for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BernardBPO is running and its propensity to invest more and deepen its relationship with ADP , Nice Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BernardBPO revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BernardBPO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BernardBPO Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| ADP | Legacy | ADP ezLaborManager | Time and Attendance | HCM | n/a | 2012 | 2013 |
In 2012, BernardBPO deployed ADP ezLaborManager to centralize time capture and scheduling across its distributed contact center operations. BernardBPO implemented ADP ezLaborManager for Time and Attendance to transition from manual paper processes to phone-based time capture and electronic timekeeping across its customer care and sales operations.
The implementation configured ADP ezLaborManager to support phone-based punch capture and ADP eZLabor timekeeping, with operational controls for schedule adherence and real-time agent monitoring. Functional capabilities instrumented included time and attendance recordkeeping, agent schedule adherence tracking, and live performance indicators tied to average handle time, non‑call handling metrics, abandon rate, and service level targets such as SVL percent 85 in 30.
ADP ezLaborManager was integrated into payroll and benefits flows as part of a broader conversion to ADP/PEO, following payroll migrations from Insperity and Paychex and a move from Insperity PEO coverage into ADP’s PEO plan. The rollout affected finance, accounting, and workforce management teams across more than 25 states, including three contact centers in Florida and approximately 170 at‑home agents, with more than 120 agents moved to phone-based time capture and over 100 back office, salaried, and hourly associates moved to ADP eZLabor.
Governance work included establishing WFM staffing for 24 by 7 real-time monitoring, creating policies and procedures to standardize timekeeping and scheduling, and coordinating payroll, benefits, and workforce management during a corporate merger. Accounting processes were also restructured in parallel, consolidating two companies into one chart of accounts, instituting GAAP‑aligned monthly close processes, and reducing month-end close from over 25 days to five business days.
Explicit outcomes recorded during the implementation included $120K in SUTA savings on payroll, $150K attributed to increased employee productivity tied to improved time capture, estimated workforce management savings of $900K, and tax reclassification savings exceeding $900K completed in Q1 2012.
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Workforce Management | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
BernardBPO implemented Google Workspace (Formerly Google G-Suite) in 2016 as its Collaboration platform. The presence of Google Workspace on the company website indicates an enterprise adoption intended to support collaboration across BernardBPOs 6,000 employee professional services workforce within the United States.
The Google Workspace implementation centralizes core Collaboration capabilities, including enterprise email and calendaring, cloud storage and file sharing, real time document and spreadsheet collaboration, and meeting and conferencing tools. Administration is managed through the Google Workspace administrative console with organizational units and role based admin controls used to segment policy and access across business units.
The deployment is integrated with corporate identity and directory services to enable centralized account provisioning and single sign on, and it supports corporate domain email routing and group management for client delivery teams. Operational coverage spans IT operations, delivery and client facing teams, and corporate functions where collaborative productivity and secure file sharing are primary business needs.
Governance runs through Workspace administrative settings for access control, device management and data retention, with organizational unit configuration used to enforce policy differentiation by department. The implementation narrative reflects an architecture that leverages cloud native Collaboration services to standardize communication, document collaboration and meeting workflows across the enterprise.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, BernardBPO implemented Five9 Cloud to establish a cloud based contact center platform. The Five9 Cloud deployment targeted Call Center operations supporting BernardBPO customer service and outbound sales support, and the solution was procured direct from vendor as the central telephony and routing platform.
Configuration emphasized core Call Center modules, including automatic call distribution, interactive voice response, computer telephony integration, predictive dialing, and omnichannel routing. The Five9 Cloud implementation included agent desktop configuration, call recording, real time and historical reporting, and quality management tools to support agent performance monitoring and standardized contact handling.
Operational scope covered BernardBPO contact center teams, with the platform governing queue management, agent state control, and session routing across service and sales functions. The cloud architecture centralized telephony and session management so distributed agents operated without on premise telephony hardware, and telephony provisioning and administration were managed through the Five9 Cloud console.
Governance followed a vendor led rollout model with staged configuration, testing, and onboarding of contact center teams. Change control focused on scripted contact flows, agent training, and role based access within Five9 Cloud, and documentation and operational runbooks were aligned to Call Center workflows and quality assurance processes.
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Call Center | CRM |
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2014 | 2015 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2012 | 2013 |
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IT Decision Makers and Key Stakeholders at BernardBPO
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BernardBPO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BernardBPO IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BernardBPO digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD BernardBPO Technographics
BernardBPO is a Professional Services organization based in United States,
with around 6000 employees and annual revenues of $500.0 million.
BernardBPO operates a diverse technology stack with applications such as
ADP ezLaborManager, Google Workspace (Formerly Google G-Suite) and Five9 Cloud,
covering areas like Time and Attendance, Collaboration and Call Center.
BernardBPO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Google and Five9.
BernardBPO recently adopted applications including
Xandr Invest (ex AppNexus DSP) in 2021, Rackspace Cloud in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BernardBPO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BernardBPO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BernardBPO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.