Radisson Hotel Group UK
200 Westminster Bridge Rd,
London, SE1 7UT,
United Kingdom
London, SE1 7UT,
United Kingdom
44 33 3400-6112
Leisure and Hospitality
Radisson Hotel Group UK Technographics
Radisson Hotel Group UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Radisson Hotel Group UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Radisson Hotel Group UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Radisson Hotel Group UK has purchased the following applications: Sojern for Guest Management in 2021, Zoom Video Webinar for Event Management in 2020, Coveo Qubit CommerceAI for Personalization and Product Recommendations in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Radisson Hotel Group UK is running and its propensity to invest more and deepen its relationship with Sojern , Zoom Video Communications , Coveo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Radisson Hotel Group UK revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Radisson Hotel Group UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Radisson Hotel Group UK Tech Stack and Enterprise Applications
Radisson Hotel Group UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Radisson Hotel Group UK implemented Sojern on its website to support Guest Management capabilities. The deployment embedded Sojern into the UK digital channel to capture booking intent signals and behavioral data, and to enrich guest profiles used by digital marketing and reservations teams. This implementation positioned Sojern as a first party source for audience segmentation and campaign orchestration tied to website interactions.
The Sojern implementation emphasizes guest profile enrichment, audience segmentation, campaign orchestration, and reservation funnel instrumentation consistent with Guest Management workflows. Integration scope is explicit to the website, using tag based and pixel based data capture to feed segmentation and personalization logic for marketing and revenue management use cases. Operational governance was managed by central digital and marketing teams to control consent, segmentation rules, and campaign configurations, aligning instrumented website events with business processes for guest engagement.
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Radisson Hotel Group UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom Video Webinar | Event Management | Collaboration | n/a | 2020 | 2020 |
In 2020, Radisson Hotel Group UK deployed Zoom Video Webinar as part of its Event Management offerings to enable hybrid corporate meetings and large-scale conferences. The initial rollout began as a 50-hotel pilot with a stated goal to expand to over 450 properties across Europe, the Middle East, and Africa, focusing on meetings and events operations and corporate event planners.
Radisson configured Zoom Video Webinar alongside room-based Zoom Rooms infrastructure to deliver broadcast and large-attendee webinar capabilities together with in-room collaboration. The deployment emphasized integrated HD video, multi-channel audio, wireless content sharing, and interactive whiteboarding and annotation features to support both presenter-led webinars and interactive breakout sessions, with security settings tuned for disruption-free events.
Venue-level components were standardized to ensure a consistent guest experience, including Logitech MeetUp conference cameras, high-quality displays or projector options, portable loudspeakers, wireless presentation clickers, and provisioned chargers and adapters on request. Radisson also provisioned reliable high-speed internet with dedicated broadband available on request to support simultaneous local room streams and centrally hosted webinar sessions across multiple satellite locations.
Governance and service delivery were restructured into a hybrid meeting services offering developed in collaboration with Zoom, enabling event planners to book coordinated multi-venue experiences and to limit large gatherings while maintaining professional production values. The implementation explicitly targets benefits such as reduced travel costs, lower risk of coronavirus exposure, reduced environmental impact, greater convenience and flexibility for planners, multi-venue event support, and a more professional in-person experience than home office setups, aligning the Zoom Video Webinar deployment with Radisson Hotel Group UK’s Event Management capabilities.
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Radisson Hotel Group UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Qubit CommerceAI | Personalization and Product Recommendations | eCommerce | n/a | 2021 | 2021 |
In 2021, Radisson Hotel Group UK deployed Coveo Qubit CommerceAI on its customer-facing website to provide Personalization and Product Recommendations for guest-facing digital experiences. Radisson Hotel Group UK implemented Coveo Qubit CommerceAI to deliver personalized product and content recommendations, aligning digital merchandising and marketing efforts with on-site behavioral signals and segment definitions.
The implementation used Coveo Qubit CommerceAI core recommendation and personalization capabilities, including behavioral targeting, audience segmentation, rule-based campaign management, and on-page recommendation rendering consistent with Personalization and Product Recommendations deployments. Operational coverage focused on the website experience, with governance centered on centralized rule management and campaign workflows for marketing and merchandising teams, and standard A-B testing and analytics instrumentation to validate content selection and personalization logic.
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Radisson Hotel Group UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2022 | 2022 |
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Radisson Hotel Group UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Radisson Hotel Group UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Radisson Hotel Group UK Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2022 | 2022 |
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Supplier Relationship Management | Procurement |
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2022 | 2022 |
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Radisson Hotel Group UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Radisson Hotel Group UK
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Radisson Hotel Group UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Radisson Hotel Group UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Radisson Hotel Group UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Radisson Hotel Group UK Technographics
Radisson Hotel Group UK is a Leisure and Hospitality organization based in United Kingdom,
with around 600 employees and annual revenues of $200.0 million.
Radisson Hotel Group UK operates a diverse technology stack with applications such as
Sojern, Zoom Video Webinar and Coveo Qubit CommerceAI,
covering areas like Guest Management, Event Management and Personalization and Product Recommendations.
Radisson Hotel Group UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sojern, Zoom Video Communications and Coveo.
Radisson Hotel Group UK recently adopted applications including
GEP NEXXE in 2022, GEP SMART in 2022 and GEP SMART SRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Radisson Hotel Group UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Radisson Hotel Group UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Radisson Hotel Group UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.