List of NICE inContact CXone Cloud CX Platform Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE inContact CXone Cloud CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE inContact CXone Cloud CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE inContact CXone Cloud CX Platform for Customer Experience include: American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Honeywell International, a United States based Professional Services organisation with 102000 employees and revenues of $37.44 billion, 3M, a United States based Manufacturing organisation with 61500 employees and revenues of $24.58 billion, NatWest Group, a United Kingdom based Insurance organisation with 59400 employees and revenues of $19.98 billion, Ashley Furniture, a United States based Manufacturing organisation with 35000 employees and revenues of $10.30 billion and many others.
Contact us if you need a completed and verified list of companies using NICE inContact CXone Cloud CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE inContact CXone Cloud CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3M | Manufacturing | 61500 | $24.6B | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2016 | n/a |
In 2016 3M implemented NICE inContact CXone Cloud CX Platform to centralize customer engagement capabilities within its Customer Experience stack for global Business Service Operations and regional support groups. The NICE inContact CXone Cloud CX Platform deployment focused on telephony and contact center orchestration alongside Salesforce driven case management, positioning the platform as the operational backbone for Cases, Inside Sales, Live Agent chat, and Knowledge workflows.
Configuration work included Salesforce administration and Knowledge Centered Service practices, creation and maintenance of reporting and dashboards for NICE inContact telephony and Salesforce case and chat metrics, and Live Agent queue and public group setup. The team used Data Loader to manage permission sets and user records in development and production, and they logged enhancement and defect work through service tickets and JIRA stories.
Integrations were centered on a synchronized NICE inContact and Salesforce environment, linking telephony events and chat interactions into Salesforce for routing, case creation, and analytics. Technical partnership with development teams identified the coding required to implement chat on web pages, and coordination of translations for Salesforce supported multi‑language regional deployments. The role included ownership of data consistency and integrity for Global Service Automation.
Governance and process work established global knowledge management procedures, trained authors and publishers in the knowledge base workflow, and executed change management for countries and business groups new to formal knowledge processes. Bi‑weekly Agile Release Notes were published to roughly 2000 Global Service Automation and Business Service Operations users to maintain operational alignment across the Customer Experience organization.
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2018 | n/a |
In 2018 A2Dominion Group engaged NICE Systems to deploy NICE inContact CXone Cloud CX Platform as part of a group wide transformation programme focused on customer experience. The Customer Experience deployment was embedded in a multi million pound programme with a dedicated SME business partner role responsible for articulating business processes and ensuring adoption of new systems, processes and ways of working across the organisation.
The implementation concentrated on NICE inContact CXone Cloud CX Platform core contact centre capabilities, emphasizing the unified contact suite to enhance service delivery, interaction handling and service insight. Configuration work included routing and interaction workflows, reporting and analytic instrumentation to support data analysis and root cause investigations, and alignment of solution configuration to the new target operating model.
A2Dominion integrated the NICE inContact CXone Cloud CX Platform with Microsoft Dynamics CE 365 and allied solutions through the organisation's procured IT partner and development team, with the business lead retaining sign off authority for solution design and documentation. Operational coverage included customer service and related operational functions across the group wide programme, with active participation in the Change Network to identify impacts and feed requirements into system development and process design.
Governance followed a business representative model where the SME held accountability for stakeholder relationship management, process re engineering, behavioural change and escalation of business decisions into the design and construction of outcomes. The rollout approach emphasized business led requirements, structured sign off of deliverables, and coordinated change communications to embed NICE inContact CXone Cloud CX Platform capabilities into the organisation's new operating model.
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Ace Hardware | Retail | 12500 | $9.5B | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2010 | n/a |
In 2010, Ace Hardware implemented NICE inContact CXone Cloud CX Platform to centralize customer service across retail support and corporate contact center operations. The NICE inContact CXone Cloud CX Platform was provisioned as a cloud-hosted, multitenant Customer Experience platform delivering enterprise contact center infrastructure including session routing, omnichannel queueing, and cloud telephony interfaces.
The implementation emphasized core contact center modules such as automatic call distribution, interactive voice response, omnichannel routing for voice email and chat, call recording, analytics and reporting, and workforce management for agent scheduling and forecasting. Operational scope covered customer service and store support organizations, with centralized governance applied to agent workflows, escalation policies, and real-time monitoring to standardize service operations for Ace Hardware using NICE inContact CXone Cloud CX Platform for Customer Experience.
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2015 | n/a |
In 2015, American International Group implemented NICE inContact CXone Cloud CX Platform as its Customer Experience platform to centralize contact center voice routing, recording, and supervisory controls for AIG Direct operations. The deployment positioned NICE inContact CXone Cloud CX Platform as the primary Customer Experience application supporting agent callbacks, media routing, and operational reporting.
The implementation included configuration of contact center scripting and custom DNIS routing, multistep call flows, interaction recording management, skill based routing, MAC request processes for user provisioning, supervisor dashboards, operational reports, and security profile permissions. The NICE inContact CXone Cloud CX Platform rollout also incorporated Auto Attendant functionality with email notification voicemail for agent callbacks and ongoing administration of toll free number assignments and media callback mapping.
Operational integration connected the cloud CCaaS environment to AIG’s voice infrastructure through management of AT&T call allocator routing numbers, porting of hundreds of direct inward dial numbers, and orchestration of call traffic moves between datacenters. The program included large scale data migration activities, notably the relocation of 41 million call recordings and call data to an off site AIG data center, and back office handset migrations and provisioning to sustain office and conference phone operations.
Governance and operational readiness were formalized through membership on the AIG Direct Business Unit Incident Management Team, participation in Business Continuity and Disaster Recovery drills at an off site recovery facility, and change control for data migrations. Documented outcomes tied to related voice consolidation work included an annual cost savings of $255,400 from decommissioning a back office voice network and $30,000 in annual software maintenance savings from relocating call recordings.
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Amplity Health | Life Sciences | 3000 | $700M | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2020 | n/a |
In 2020, Amplity Health deployed the NICE inContact CXone Cloud CX Platform to centralize contact center operations and standardize agent engagement. The deployment targeted Customer Experience capabilities across inbound and outbound engagement, with a focus on omnichannel routing and interaction capture for life sciences support and field-facing teams. The NICE inContact CXone Cloud CX Platform served as the core engagement layer for routing, recording, and interaction metadata collection.
Configuration work emphasized call and message routing, omnichannel queuing, IVR flows, and CTI integration with Salesforce to surface interaction context and enable screen pops. Workforce optimization and quality management capabilities were configured alongside reporting pipelines, and business rules and scripts were documented by the implementation team. Automation of reports from Salesforce and the InContact system into a centralized Data Warehouse was implemented to feed downstream analytics.
Integrations explicitly included Salesforce reporting and the central Data Warehouse, enabling combined CX and CRM analytics. The program coordinated with MuleSoft as middleware to sustain broader system integration efforts and to prepare for ingestion of additional sources such as Salesforce Veeva for territory and sampling analytics. Operational coverage centered on contact center operations, sales operations, and business intelligence teams, with the Data Warehouse acting as the unified reporting store.
Governance and rollout practices included documented business requirements for interaction data and reporting, phased delivery to add source systems and BI tooling, and close coordination between developers and business stakeholders. The implementation established a technical and governance foundation to extend CX data into enterprise analytics and to support subsequent integration phases.
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Manufacturing | 35000 | $10.3B | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2019 | n/a |
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Insurance | 80 | $117M | United Kingdom | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2017 | n/a |
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Transportation | 500 | $50M | Thailand | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2024 | n/a |
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Manufacturing | 250 | $87M | United Kingdom | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2016 | n/a |
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Professional Services | 2500 | $500M | United States | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | 2015 | n/a |
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Showing 1 to 10 of 56 entries
Buyer Intent: Companies Evaluating NICE inContact CXone Cloud CX Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NICE inContact CXone Cloud CX Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating NICE inContact CXone Cloud CX Platform for Customer Experience include:
- Shaftesbury Theatre, a United Kingdom based Leisure and Hospitality organization with 30 Employees
- Broadview Federal Credit Union, a United States based Banking and Financial Services company with 440 Employees
- Pacific Hydro, a Australia based Utilities organization with 400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NICE inContact CXone Cloud CX Platform Coverage
NICE inContact CXone Cloud CX Platform is a Customer Experience solution from Nice Systems.
Companies worldwide use NICE inContact CXone Cloud CX Platform, from small firms to large enterprises across 21+ industries.
Organizations such as American International Group (AIG), Honeywell International, 3M, NatWest Group and Ashley Furniture are recorded users of
NICE inContact CXone Cloud CX Platform for Customer Experience.
Companies using NICE inContact CXone Cloud CX Platform are most concentrated in Insurance, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using NICE inContact CXone Cloud CX Platform are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE inContact CXone Cloud CX Platform across Americas, EMEA, and APAC.
Companies using NICE inContact CXone Cloud CX Platform range from small businesses with 0-100 employees - 17.86%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 32.14%, and global enterprises with 10,000+ employees - 21.43%.
Customers of NICE inContact CXone Cloud CX Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE inContact CXone Cloud CX Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.