AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

A. Angeloni & Cia Ltda Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
NeoAssist Legacy NeoAssist Data and Insights Analytics and BI Analytics and BI n/a 2022 2022 In 2022, A. Angeloni & Cia Ltda deployed NeoAssist Data and Insights to centralize customer service analytics and to monitor KPIs TMA, TMR, TME, and CSAT across its contact-center and CRM operation in Brazil. NeoAssist Data and Insights was implemented as an Analytics and BI layer, delivering Power BI-based dashboards that consolidate contact-center performance indicators for operational decision making. The implementation focused on centralized dashboards and KPI monitoring, presenting trend visualizations and operational reports that surface queue metrics, handling times, and resolution performance. NeoAssist Data and Insights provided structured views for supervisors and managers to analyze Tempo Medio de Atendimento, Tempo Medio de Resolucao, Tempo Medio de Espera, and CSAT scores, enabling routine analysis and faster incident triage. Operational scope covered contact-center and customer service functions within Angeloni, with dashboards used by frontline supervisors and contact-center management to inform daily operations. The analytics layer is credited with driving faster decisions and operational improvements, with an explicit 40% reduction in Tempo Medio de Resolucao and large drops in wait and handling times reported following the rollout.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2012 2012
Content Delivery Network IaaS 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Red Hat Legacy Red Hat Enterprise Linux Apps Development PaaS n/a 2011 2011
Apps Development PaaS 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Campaign Management CRM 2019 2019
Customer Experience CRM 2020 2020
Digital Advertising Platform CRM 2015 2015
Digital Advertising Platform CRM 2015 2015
Marketing Analytics CRM 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2015 2015
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
eCommerce Fraud Protection eCommerce 2016 2016
eCommerce eCommerce 2015 2015
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Point Of Sale ERP Services and Operations 2017 2017
IT Decision Makers and Key Stakeholders at A. Angeloni & Cia Ltda
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by A. Angeloni & Cia Ltda Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD A. Angeloni & Cia Ltda Technographics

A. Angeloni & Cia Ltda is a Retail organization based in Brazil, with around 1400 employees and annual revenues of $500.0 million.

A. Angeloni & Cia Ltda operates a diverse technology stack with applications such as NeoAssist Data and Insights, Amazon EC2 and Red Hat Enterprise Linux, covering areas like Analytics and BI, Application Hosting and Computing Services and Apps Development.

A. Angeloni & Cia Ltda has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NeoAssist, Amazon Web Services (AWS) and Red Hat.

A. Angeloni & Cia Ltda recently adopted applications including NeoAssist Data and Insights in 2022, Hivelocity Hosting in 2021 and Crazy Egg in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of A. Angeloni & Cia Ltda’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates A. Angeloni & Cia Ltda’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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