Porto Belo, 88210-000, SC,
Brazil
A. Angeloni & Cia Ltda Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A. Angeloni & Cia Ltda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 A. Angeloni & Cia Ltda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A. Angeloni & Cia Ltda has purchased the following applications: NeoAssist Data and Insights for Analytics and BI in 2022, Amazon EC2 for Application Hosting and Computing Services in 2019, Red Hat Enterprise Linux for Apps Development in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A. Angeloni & Cia Ltda is running and its propensity to invest more and deepen its relationship with NeoAssist , Amazon Web Services (AWS) , OVHcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A. Angeloni & Cia Ltda revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A. Angeloni & Cia Ltda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| NeoAssist | Legacy | NeoAssist Data and Insights | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 | In 2022, A. Angeloni & Cia Ltda deployed NeoAssist Data and Insights to centralize customer service analytics and to monitor KPIs TMA, TMR, TME, and CSAT across its contact-center and CRM operation in Brazil. NeoAssist Data and Insights was implemented as an Analytics and BI layer, delivering Power BI-based dashboards that consolidate contact-center performance indicators for operational decision making. The implementation focused on centralized dashboards and KPI monitoring, presenting trend visualizations and operational reports that surface queue metrics, handling times, and resolution performance. NeoAssist Data and Insights provided structured views for supervisors and managers to analyze Tempo Medio de Atendimento, Tempo Medio de Resolucao, Tempo Medio de Espera, and CSAT scores, enabling routine analysis and faster incident triage. Operational scope covered contact-center and customer service functions within Angeloni, with dashboards used by frontline supervisors and contact-center management to inform daily operations. The analytics layer is credited with driving faster decisions and operational improvements, with an explicit 40% reduction in Tempo Medio de Resolucao and large drops in wait and handling times reported following the rollout. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 | ||
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Red Hat | Legacy | Red Hat Enterprise Linux | Apps Development | PaaS | n/a | 2011 | 2011 | ||
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Apps Development | PaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Campaign Management | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce Fraud Protection | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Point Of Sale | ERP Services and Operations |
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2017 | 2017 |
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