AI Buyer Insights:

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

List of NeoAssist Data and Insights Customers

NeoAssist.com
Location
Rua Haddock Lobo, 846 - 13 Andar - Jardins,
Sao Paulo, 01414-002,
Brazil
Website
https://www.neoassist.com/
Phone
55 11 3323-3456
Artw industry
Professional Services
Employee
150
Revenue
$20M

Since 2010, our global team of researchers has been studying NeoAssist Data and Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased NeoAssist Data and Insights for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using NeoAssist Data and Insights for Analytics and BI include: Coop-Cooperativa De Consumo, a Brazil based Retail organisation with 2959 employees and revenues of $750.0 million, A. Angeloni & Cia Ltda, a Brazil based Retail organisation with 1400 employees and revenues of $500.0 million, Loja Santo Antonio Brazil, a Brazil based Retail organisation with 75 employees and revenues of $8.0 million and many others.

Contact us if you need a completed and verified list of companies using NeoAssist Data and Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The NeoAssist Data and Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
A. Angeloni & Cia Ltda Retail 1400 $500M Brazil NeoAssist NeoAssist Data and Insights Analytics and BI 2022 n/a
In 2022, A. Angeloni & Cia Ltda deployed NeoAssist Data and Insights to centralize customer service analytics and to monitor KPIs TMA, TMR, TME, and CSAT across its contact-center and CRM operation in Brazil. NeoAssist Data and Insights was implemented as an Analytics and BI layer, delivering Power BI-based dashboards that consolidate contact-center performance indicators for operational decision making. The implementation focused on centralized dashboards and KPI monitoring, presenting trend visualizations and operational reports that surface queue metrics, handling times, and resolution performance. NeoAssist Data and Insights provided structured views for supervisors and managers to analyze Tempo Medio de Atendimento, Tempo Medio de Resolucao, Tempo Medio de Espera, and CSAT scores, enabling routine analysis and faster incident triage. Operational scope covered contact-center and customer service functions within Angeloni, with dashboards used by frontline supervisors and contact-center management to inform daily operations. The analytics layer is credited with driving faster decisions and operational improvements, with an explicit 40% reduction in Tempo Medio de Resolucao and large drops in wait and handling times reported following the rollout.
Coop-Cooperativa De Consumo Retail 2959 $750M Brazil NeoAssist NeoAssist Data and Insights Analytics and BI 2023 n/a
In 2023, Coop-Cooperativa De Consumo deployed NeoAssist Data and Insights. The NeoAssist Data and Insights implementation delivered an Analytics and BI layer to support Coop's customer service and CRM operations across stores and digital channels in Brazil. The implementation focused on centralized dashboards for SLA and NPS tracking, operational scorecards, and metric driven governance that informed routing and escalation policies. NeoAssist Data and Insights was configured to surface bot performance, omnichannel routing effectiveness, and time to resolution metrics, enabling visibility across voice, chat, and in store service touchpoints. Reporting workflows combined historical trend analysis and near real time operational views to drive daily contact center decisions. Operational coverage included customer service teams and contact center operations across Coop's retail network in Brazil, with data feeds instrumented from omnichannel routing and bot interactions to the Analytics and BI layer. The architecture centralized service metrics into a single analytics plane, supporting role based dashboards for supervisors and executives and aligning SLA monitoring with frontline workflows. Governance was restructured around metric driven decision making and SLA enforcement, with NeoAssist Data and Insights embedded in routine operational reviews and escalation processes. The case reported an 80% reduction in TMR, 90.36% of requests handled within SLA, and an NPS uplift following the rollout.
Loja Santo Antonio Brazil Retail 75 $8M Brazil NeoAssist NeoAssist Data and Insights Analytics and BI 2024 n/a
In 2024, Loja Santo Antônio implemented NeoAssist Data and Insights to strengthen customer service and commerce support operations in Brazil. The deployment used NeoAssist Data and Insights as an Analytics and BI foundation to consolidate interaction logs, service telemetry, and performance metrics for operational visibility. Implementation centered on interactive Power BI dashboards and Núb.ia AI, with NeoAssist Data and Insights powering the analytics layer to surface operational KPIs, queue times, and recurring issue patterns. Power BI dashboards were configured to provide visual drill downs and operational monitoring, while Núb.ia AI automated a significant share of WhatsApp interactions and conversational triage. The rollout covered customer service and commerce support teams, aligning monitoring with frontline workflows and decision making. Integrations explicitly included Power BI reporting and WhatsApp conversational automation, with data flows from NeoAssist Data and Insights feeding the dashboards and AI models. Outcomes reported include a reduction in TMR by 27 percent and improved decision making through dashboard-driven issue identification and faster remediation. NeoAssist Data and Insights enabled Loja Santo Antônio to instrument customer interactions, prioritize recurring problems, and automate conversational workloads in WhatsApp.
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Buyer Intent: Companies Evaluating NeoAssist Data and Insights

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FAQ - APPS RUN THE WORLD NeoAssist Data and Insights Coverage

NeoAssist Data and Insights is a Analytics and BI solution from NeoAssist.

Companies worldwide use NeoAssist Data and Insights, from small firms to large enterprises across 21+ industries.

Organizations such as Coop-Cooperativa De Consumo, A. Angeloni & Cia Ltda and Loja Santo Antonio Brazil are recorded users of NeoAssist Data and Insights for Analytics and BI.

Companies using NeoAssist Data and Insights are most concentrated in Retail, with adoption spanning over 21 industries.

Companies using NeoAssist Data and Insights are most concentrated in Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NeoAssist Data and Insights across Americas, EMEA, and APAC.

Companies using NeoAssist Data and Insights range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.

Customers of NeoAssist Data and Insights include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified NeoAssist Data and Insights customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.