Lisboa, 1549-023,
Portugal
A Nossa Aposta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A Nossa Aposta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 A Nossa Aposta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A Nossa Aposta has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2022, Blinger for Customer Support in 2018, Akamai mPulse for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A Nossa Aposta is running and its propensity to invest more and deepen its relationship with Tawk.to , Blinger , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A Nossa Aposta revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A Nossa Aposta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blinger | Legacy | Blinger | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, A Nossa Aposta implemented Blinger as its Customer Support application embedded on the company website. Blinger was deployed to provide web-based customer engagement and support tooling for the leisure and hospitality operator operating in Portugal.
The deployment is a lightweight web-embedded instance of Blinger integrated into the public site, configured to surface a customer-facing chat widget and a centralized support inbox. Functional capabilities implemented align with the Customer Support category, including live chat handling, message routing to a small support queue, canned responses, and basic ticket creation workflows. Configuration was scaled to a 10-person operation, focusing on reservation inquiries and guest communications.
Operational scope covers front-line guest services and reservations teams across A Nossa Aposta in Portugal, with customer interactions channeled through the website widget and a centralized Blinger dashboard. No external system integrations are specified beyond the website embedding, and conversation history is retained in the application to provide context for repeat visitors.
Governance emphasizes simple role-based access for the small support team, centralized message triage, and documented escalation procedures between reservations and front-desk staff. Blinger is used to instrument daily support operations and to unify customer inquiry handling within the Customer Support application.
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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