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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

AAA Oregon/Idaho Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Adobe Systems Legacy Adobe Marketing Cloud (ex Omniture) Marketing Automation CRM n/a 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Nice Systems Legacy NICE Workforce Management Workforce Management HCM n/a 2017 2017 In 2017, AAA Oregon/Idaho upgraded to NICE Workforce Management within its Workforce Management environment to enable more efficient, automated outbound calling. The initiative replaced a monthly spreadsheet driven approach to outbound assignment with a system level change to dynamic call handling. NICE Workforce Management was configured to selectively release outbound calls into a blended call queue, enabling outbound work to be available without blocking inbound capacity. The automatic call distributor treats outbound work as lower priority than incoming calls, allowing agents to be routed to higher priority inbound traffic while outbound contacts remain in the blended queue. The implementation relied on blended queue control and real time agent state coordination to allow smooth transitions between inbound and outbound tasks. Operationally the change focused on the Membership team, with governance shifting from manual pre assignment to system driven release policies and queue prioritization that changed daily agent workflows and scheduling practices. AAA Oregon/Idaho used NICE Workforce Management for Workforce Management of its Membership function and realized an immediate service level increase of over four percentage points.
IT Decision Makers and Key Stakeholders at AAA Oregon/Idaho
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AAA Oregon/Idaho Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AAA Oregon/Idaho Technographics

AAA Oregon/Idaho is a Non Profit organization based in United States, with around 300 employees and annual revenues of $50.0 million.

AAA Oregon/Idaho operates a diverse technology stack with applications such as Adobe Experience Manager, Adobe Marketing Cloud (ex Omniture) and NICE Workforce Management, covering areas like Digital Asset Management, Marketing Automation and Workforce Management.

AAA Oregon/Idaho has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems and Nice Systems.

AAA Oregon/Idaho recently adopted applications including Adobe Experience Manager in 2021, Adobe Marketing Cloud (ex Omniture) in 2021 and NICE Workforce Management in 2017, highlighting its ongoing modernization strategy.

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Our research team continuously updates AAA Oregon/Idaho’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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