AAM Investment Group
Level 19, 123 Eagle Street,
Brisbane, 4000, QLD,
Australia
Brisbane, 4000, QLD,
Australia
61 7 3153 8830
Professional Services
AAM Investment Group Technographics
AAM Investment Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AAM Investment Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 AAM Investment Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AAM Investment Group has purchased the following applications: Xero Payroll for Payroll in 2020, Microsoft 365 for Collaboration in 2018, FreshDesk Customer Support for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AAM Investment Group is running and its propensity to invest more and deepen its relationship with Xero , MYOB , e-PayDay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AAM Investment Group revenues, which have grown to $127.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AAM Investment Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AAM Investment Group Tech Stack and Enterprise Applications
AAM Investment Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xero | Legacy | Xero Payroll | Payroll | HCM | n/a | 2020 | 2020 |
In 2020, AAM Investment Group implemented Xero Payroll within a multi-system payroll environment. The Xero Payroll deployment supported processing for more than 500 staff across three payroll systems, MYOB, E-PayDay, and Xero, servicing three legal entities and 15 operational sites based in Brisbane QLD, Australia. Pay cadence included weekly and fortnightly pay runs.
Operational configuration emphasized payroll core processing and workforce lifecycle tasks, with Xero Payroll used for setting up new starters, processing staff changes including award classifications and salary increases, and managing Superannuation, PAYG, and Payroll Tax. Time and attendance integration utilized TANDA for clock in data, while manual timesheet processing workflows were executed directly in Xero Payroll when required. Governance workstreams focused on creating checklists and procedures, standardizing payroll approval with site-level liaising and timesheet verification, and consolidating processing practices across three payroll platforms. The implementation reflects a Payroll architecture that combines TANDA sourced attendance data, platform-specific pay runs, and centralized procedures to support multi-entity payroll operations.
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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AAM Investment Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, AAM Investment Group implemented Microsoft 365. The deployment establishes Microsoft 365 as the primary Collaboration platform for the company's professional services operations, supporting internal collaboration, corporate email, and document management across its Australia-based teams.
Microsoft 365 in this context aligns with typical Collaboration suite capabilities, including Exchange Online for mail, SharePoint Online for intranet and document libraries, Microsoft Teams for synchronous communication, and OneDrive for Business for endpoint file sync and sharing. These modules reflect standard configuration patterns for a 500-employee professional services firm and enable consolidated identity and access management through a centralized tenant model. The application name Microsoft 365 is referenced on the company's public website, indicating elements of the tenant are present in the public web footprint.
Integration surface is primarily within corporate collaboration and web presence, with Microsoft 365 artifacts visible on the AAM Investment Group website, suggesting published services or federated authentication points. Governance is likely organized around tenant administration, user provisioning and role based access aligned to IT and HR processes, consistent with Collaboration category operations for midmarket firms. AAM Investment Group Microsoft 365 Collaboration supports business functions for internal communications, knowledge management, and client facing document collaboration.
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AAM Investment Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, AAM Investment Group implemented FreshDesk Customer Support. AAM Investment Group is a Professional Services firm in Australia and deployed FreshDesk Customer Support on its public website to capture and manage inbound client inquiries.
The implementation is configured around core Customer Support capabilities, using the embedded web widget for ticket intake, email channeling into ticket records, a searchable knowledge base, and automation rules for routing and priority classification. Configuration emphasizes ticketing workflows, SLA enforcement, agent roles and canned responses consistent with Customer Support platform practices.
Operational coverage is focused on the firm’s client service and operations teams in Australia, where incoming web and email requests are routed into a centralized support queue for assignment. The deployment uses the FreshDesk Customer Support administrative console for agent assignment, status management, and reporting configuration to support day to day support operations.
Governance was established through role based access controls and standardized ticket lifecycle processes, aligning support team workflows to FreshDesk Customer Support ticket states and escalation paths. The implementation centralizes customer inquiry intake on the AAM Investment Group website and creates consistent ownership and resolution workflows within the customer support function.
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AAM Investment Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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AAM Investment Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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AAM Investment Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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AAM Investment Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at AAM Investment Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive General Manager-People & Culture | Manager | HR | |
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Senior Payroll Officer | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Managing Director | Director | Finance | |
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Apps Being Evaluated by AAM Investment Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AAM Investment Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AAM Investment Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AAM Investment Group Technographics
AAM Investment Group is a Professional Services organization based in Australia,
with around 500 employees and annual revenues of $127.0 million.
AAM Investment Group operates a diverse technology stack with applications such as
Xero Payroll, Microsoft 365 and FreshDesk Customer Support,
covering areas like Payroll, Collaboration and Customer Support.
AAM Investment Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Xero, Microsoft and Freshworks.
AAM Investment Group recently adopted applications including
Freshservice in 2023, Xero Payroll in 2020 and MYOB PayGlobal in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AAM Investment Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AAM Investment Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AAM Investment Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.