Austin, 78701, TX,
United States
ABBYY Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ABBYY Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 ABBYY Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABBYY Solutions has purchased the following applications: 6sense Account Engagement Platform for Account Based Marketing in 2021, Zendesk Explore for Analytics and BI in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABBYY Solutions is running and its propensity to invest more and deepen its relationship with 6sense , Zoominfo , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABBYY Solutions revenues, which have grown to $285.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABBYY Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| 6sense | Legacy | 6sense Account Engagement Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 | ||
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Campaign Management | CRM |
|
2023 | 2023 |
|
|
|
|
|
|
CRM | CRM |
|
2001 | 2001 |
|
|
|
|
|
|
CRM | CRM |
|
2012 | 2012 |
|
|
|
|
|
|
Customer Experience | CRM |
|
2011 | 2011 |
|
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2017 | 2017 |
|
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2017 | 2017 | In 2017, ABBYY Solutions implemented Zendesk Explore as part of its Analytics and BI tooling to centralize support reporting and analytics. Zendesk Explore was deployed to support ABBYY's follow-the-sun support organization, which comprises a 70-member global support team providing 24-hour coverage from offices in multiple countries, handling more than 8,000 tickets per month and supporting languages including English, Japanese, and Russian. The deployment emphasized operational analytics and agent performance measurement, with Zendesk Explore used to instrument metrics such as time to resolution, responses per ticket, and workload per engineer and per team. ABBYY built dashboards in Zendesk Explore to surface open, on hold, and pending ticket counts and to forecast staffing needs based on time-on-ticket metrics, while SurveyPal integrated with the platform to capture customer effort and customer satisfaction scores for each interaction. Zendesk Explore was implemented on Zendesk's cloud platform, which enabled rapid pivot to remote work and supported integrations across functions. A native Salesforce integration displays Zendesk tickets and associated account information inside Salesforce for sales and leadership, and integrations into ABBYY's development systems expose associations between bug tracking and support tickets so product managers, developers, and support agents can prioritize operational and product changes. Governance included a formal customer success cadence with a named Customer Success Consultant conducting business reviews every six months and providing prescriptive recommendations and follow up. The implementation centralized support data into a single view, producing clearer operational insight and supporting ABBYY's goals of lower customer effort and higher satisfaction, with the company reporting high satisfaction metrics including a customer satisfaction score above 90 percent and customer effort scores in the 90 percent range. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 | ||
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
|
Incident Management | ITSM |
|
2021 | 2021 |
|
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
|
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2013 | 2013 |
|
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Talent Sourcing | HCM |
|
2016 | 2016 |
|
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||