List of Ruby Live Chat Customers
Portland, 97205, OR,
United States
Since 2010, our global team of researchers has been studying Ruby Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ruby Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ruby Live Chat for Chatbots and Conversational AI include: Department of Health and Social Care, a United Kingdom based Government organisation with 3540 employees and revenues of $243.60 billion, Ministry of Defence UK, a United Kingdom based Government organisation with 192409 employees and revenues of $75.26 billion, Bunge, a United States based Consumer Packaged Goods organisation with 23000 employees and revenues of $53.11 billion, State of South Carolina, a United States based Government organisation with 36233 employees and revenues of $41.61 billion, UK Civil Service, a United Kingdom based Government organisation with 445480 employees and revenues of $25.00 billion and many others.
Contact us if you need a completed and verified list of companies using Ruby Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ruby Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1000 bulbs | Retail | 250 | $35M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 1000bulbs implemented Ruby Live Chat, deploying the Ruby Live Chat widget on its ecommerce website to add on‑site conversational support under the Chatbots and Conversational AI category. The deployment is focused on customer facing interactions on the public web storefront, positioning the application as the primary real time messaging channel for shoppers and service inquiries.
The implementation uses standard Chatbots and Conversational AI capabilities, including an embeddable chat widget for web sessions, an agent console for live operator handling, canned responses and message templates for repetitive inquiries, transcript capture for audit and training, and offline messaging when agents are unavailable. Configuration emphasis was on session routing and agent presence management to align with existing customer service workflows rather than backend systems reengineering.
Operational scope centers on customer service and ecommerce teams at 1000bulbs, with governance oriented around chat handling protocols, escalation rules, and transcript review to support quality assurance and training. Ruby Live Chat is integrated into the digital support layer on the website, and processes were adjusted to incorporate real time chat handling into existing support queues and agent scheduling.
|
 |
15Five Inc | Professional Services | 440 | $70M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, 15Five Inc implemented Ruby Live Chat on its public website. Ruby Live Chat is provisioned as a Chatbots and Conversational AI solution to surface real-time messaging and route visitor inquiries into the organization’s engagement workflows.
The deployment is implemented via a browser-based live chat widget coupled with the Ruby agent console, consistent with Chatbots and Conversational AI functional patterns. Configuration signals include real-time messaging, visitor context capture, templated responses, agent presence management, session routing, and availability scheduling to shape inbound handling and basic automation of reply workflows.
Operational scope is web-first, focused on customer-facing interactions that support customer support and sales engagement functions and administered through a centralized Ruby Live Chat console. Governance is exercised through agent configuration, availability settings, and message templates to standardize responses and handoff procedures across internal teams, aligning the Ruby Live Chat implementation with 15Five Inc customer engagement processes.
|
 |
20 20 Plastics | Manufacturing | 10 | $1M | United Kingdom | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, 20 20 Plastics implemented Ruby Live Chat on its public website. Ruby Live Chat is deployed as a Chatbots and Conversational AI application providing an embedded web chat widget and real time messaging to handle customer service and sales inquiries. The deployment is client side on web pages, enabling live agent interactions and visitor context capture, and positions 20 20 Plastics Ruby Live Chat Chatbots and Conversational AI for front line customer engagement.
Configuration emphasized the chat widget, agent console, canned response libraries, and conversational scripting consistent with Chatbots and Conversational AI capabilities. Operational coverage is focused on website driven customer support managed by a small internal team, with procedures for agent handoff and scripted responses for common inquiries. Governance centered on agent role based access, runtime monitoring of conversations, and training to align operators to the Ruby Live Chat interface and conversational workflows.
|
 |
|
Professional Services | 10 | $1M | United Kingdom | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2019 | n/a |
|
|
|
|
Communications | 10 | $1M | United Kingdom | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2014 | n/a |
|
|
|
|
Professional Services | 30 | $4M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2021 | n/a |
|
|
|
|
Manufacturing | 30 | $3M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2018 | n/a |
|
|
|
|
Construction and Real Estate | 10 | $1M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2021 | n/a |
|
|
|
|
Distribution | 32 | $3M | United States | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2015 | n/a |
|
|
|
|
Manufacturing | 10 | $1M | United Kingdom | Ruby | Ruby Live Chat | Chatbots and Conversational AI | 2020 | n/a |
|
Buyer Intent: Companies Evaluating Ruby Live Chat
- Xitricon, a United Arab Emirates based Professional Services organization with 200 Employees
- PAXAFE, a United States based Professional Services company with 30 Employees
- Quicken Loans, a United States based Banking and Financial Services organization with 24000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||