Indianapolis, 46239, IN,
United States
Abc Collision Center Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Abc Collision Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Abc Collision Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abc Collision Center has purchased the following applications: Dealertrack F&I for Dealership Management in 2018, DealerSocket CRM for Automotive Dealership CRM in 2018, Akamai mPulse for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abc Collision Center is running and its propensity to invest more and deepen its relationship with Cox Automotive , Solera , Survicate or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abc Collision Center revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abc Collision Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cox Automotive | Legacy | Dealertrack F&I | Dealership Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Abc Collision Center deployed Dealertrack F&I on its website as a customer-facing finance and insurance workflow. The implementation uses Dealertrack F&I to drive online credit application initiation, customer-facing payment calculations, and F&I product presentation consistent with Dealership Management capabilities, and it is embedded directly into the shop’s public-facing intake and checkout pages. Abc Collision Center is a small United States automotive shop with roughly 10 employees, so the deployment reflects a lightweight, customer-facing integration appropriate to that operational scale.
Configuration work centered on embedding Dealertrack F&I into web-based customer intake and point of sale flows, with form-level integration and storefront presentation of F&I options. Operational scope focused on front-office sales and finance interactions rather than enterprise back-office systems, with ownership and governance kept at shop management and front-line staff responsible for customer disclosures and workflow execution. Training and rollout activities were site-centric and targeted to employees who handle customer intake and payments, aligning process steps to the Dealertrack F&I workflow.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solera | Legacy | DealerSocket CRM | Automotive Dealership CRM | CRM | n/a | 2018 | 2018 |
In 2018, Abc Collision Center implemented DealerSocket CRM to manage customer engagement and service workflows. The DealerSocket CRM deployment for the 10-employee collision shop was centered on Automotive Dealership CRM capabilities including customer profile management, appointment and estimate tracking, lead management, and communication workflow for service advisors and front desk staff. The implementation supported the shop business function of repair order coordination and customer lifecycle management across booking, intake, and post-service follow up.
The deployment was integrated with DealerSocket Auto/Mate DMS as referenced on the company website, enabling record alignment between the CRM and the DMS for vehicle details, contact information, and service order linkage. Configuration emphasis included contact and vehicle data synchronization, online appointment capture from the website, templated customer communications, and service scheduling workflows consistent with Automotive Dealership CRM operations. Operational governance was assigned to shop management and front office personnel to maintain data hygiene and scheduling processes. The narrative reflects a small shop scale implementation that centralized customer and repair order information in DealerSocket CRM.
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2019 | 2019 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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