Dhahran, 34232,
Saudi Arabia
Abdulla Fouad Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Abdulla Fouad Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Abdulla Fouad Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abdulla Fouad Group has purchased the following applications: Oracle Cloud HCM for Core HR in 2017, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abdulla Fouad Group is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abdulla Fouad Group revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abdulla Fouad Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2017 | 2018 |
In 2017, Abdulla Fouad Group implemented Oracle Cloud HCM as a cloud-based Core HR solution, deploying Oracle HCM Fusion Cloud together with Oracle Taleo to modernize its HR and talent stack and migrate HR master data from Oracle E-Business Suite. The deployment positioned Oracle Cloud HCM as the enterprise Core HR system of record for the group, with cloud tenancy and SaaS orchestration shaping the overall architecture.
The implementation included HCM Base and Taleo for core employee lifecycle and talent acquisition, and expanded into HCM Advanced functionality for Goal and Performance Management, Talent Review and Succession Planning. Power user capability for Oracle HCM Fusion Cloud was established, supporting configuration, security roles, and advanced module setup for performance and succession processes.
Integration work focused on consolidating HR master data moved from Oracle E-Business Suite into Oracle Cloud HCM and integrating Taleo to maintain end-to-end talent acquisition to onboarding flows. The architecture emphasized cloud-native integration patterns between Taleo and Oracle Cloud HCM, and synchronization of employee records and organizational data to support downstream talent management workflows.
Operational governance created dedicated power user stewardship and role-based administration for Core HR and talent modules, and rollout sequencing prioritized HCM Base and Taleo before enabling advanced talent capabilities. Process restructuring targeted performance review cycles and succession planning workflows to align with the new Oracle Cloud HCM configuration.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Abdulla Fouad Group deployed Zendesk Chat on its corporate website. Zendesk Chat, categorized as Chatbots and Conversational AI, was provisioned as a cloud-hosted web chat widget embedded on the company site to capture real-time customer and supplier inquiries across its Saudi Arabia online presence.
The implementation leverages core conversational capabilities typical of Chatbots and Conversational AI, including live messaging, pre-chat forms, scripted replies, agent routing, and chat transcript capture to support customer service and commercial front-line teams. Operational scope is focused on web-based customer engagement workflows, with configuration aimed at routing incoming chat sessions to internal support queues and preserving conversation records for follow up, and governance concentrated on chat response procedures and agent availability scheduling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Abdulla Fouad Group implemented Microsoft 365 to establish enterprise collaboration capabilities across its Saudi Arabia operations. The company website explicitly references Microsoft 365 and Microsoft as the vendor, confirming active use of Microsoft 365 in public-facing and internal collaboration contexts for the Oil, Gas and Chemicals business.
Microsoft 365 is deployed to provide core Collaboration functionality including enterprise email, document collaboration and versioned content repositories, real-time messaging and online meetings, and desktop and web productivity applications. The implementation emphasizes document management, shared intranet sites and team workspace features consistent with SharePoint Online, OneDrive and Microsoft Teams style workflows, aligning Microsoft 365 Collaboration with operational collaboration and knowledge management needs.
Operational scope is enterprise-wide for a 7,000 employee organization, supporting corporate communications, project teams and centralized office functions. Governance is described through centralized administration, role-based access controls, and compliance and information protection controls typical of Microsoft 365, enabling standardized collaboration policies and administrative oversight across departments.
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Collaboration | Collaboration |
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2018 | 2018 |
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