Cairo, 11727,
Egypt
Abou Ghaly Egypt Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Abou Ghaly Egypt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Abou Ghaly Egypt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abou Ghaly Egypt has purchased the following applications: reCAPTCHA for Application Security (AppSec) in 2021, Ertaqy Contact Center for Call Center in 2020, Ertaqy Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abou Ghaly Egypt is running and its propensity to invest more and deepen its relationship with Google , Ertaqy , DigiCert or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abou Ghaly Egypt revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abou Ghaly Egypt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | reCAPTCHA | Application Security (AppSec) | CyberSecurity | n/a | 2021 | 2021 | |||
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ertaqy | Legacy | Ertaqy Contact Center | Call Center | CRM | n/a | 2020 | 2020 | In 2020 Abou Ghaly Egypt deployed Ertaqy Contact Center as its Call Center platform. The company website footer credits ERTAQY, indicating Ertaqy supplied the digital customer facing solution used to handle customer service and sales inquiries across Egypt. Implementation included standard Call Center capabilities such as telephony routing, IVR driven call flows, an agent desktop for inbound inquiry handling and omnichannel queuing across voice and web channels. Configuration emphasis was on contact routing rules, skill based agent assignment and reporting to support both service and sales workflows. The Ertaqy Contact Center deployment is linked to the companys web contact channels as implied by site integration, enabling unified handling of phone and web inquiries across Egyptian operations and supporting customer service and sales functions. Public sources do not list specific backend system integrations, the usage signal is inferred from Ertaqy client listings and product pages rather than from a standalone public case study describing a contact center rollout. Operational governance centered on centralizing contact handling and standardizing routing and escalation workflows for service and sales teams, with configuration and ongoing adjustments attributed to the vendor delivered solution. Rollout phasing, technical architecture specifics and cost details are not documented in available public materials. | |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ertaqy | Legacy | Ertaqy Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 | In 2020, Abou Ghaly Egypt implemented Ertaqy Chat, a Chatbots and Conversational AI application to support sales and customer service processes in Egypt. The corporate website displays a Powered By ERTAQY credit in the footer, indicating Ertaqy built and hosts the company website and related digital services, which anchors the vendor relationship and hosting model for the conversational implementation. The implementation scope includes a website CMS module to surface product and support information and a live chat CRM-facing module to capture and route customer enquiries and after-sales support, inferred from the site attribution and Ertaqy's service offerings. Ertaqy Chat serves as the conversational layer for automated engagement, query triage and agent handoff, reflecting standard capabilities in the Chatbots and Conversational AI category and aligning the application with sales and customer service workflows. Deployment is consistent with a managed hosting model where Ertaqy maintains the web and conversational stack while Abou Ghaly Egypt operationalizes content and support workflows. Operational coverage is focused on sales and customer service teams in Egypt, with governance and configuration coordinated between Ertaqy operations and Abou Ghaly Egypt business owners to manage conversation flows, CMS content updates and escalation procedures. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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