Abtran
Mahon Industrial Estate, Bessboro Rd,
Cork, T12 N972,
Ireland
Cork, T12 N972,
Ireland
353 21 230 1800
Professional Services
Abtran Technographics
Abtran Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abtran and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 Abtran employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abtran has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Oracle E-Business Suite HRMS for Core HR in 2013, Google Dialogflow AI Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abtran is running and its propensity to invest more and deepen its relationship with Oracle , Nice Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abtran revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abtran intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abtran Tech Stack and Enterprise Applications
Abtran ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Abtran implemented Oracle E-Business Suite as its ERP Financial platform to support HR, payroll and project accounting workflows. The deployment used Oracle E-Business Suite 12.1.3 and was supported from Abtran's Cork site with an assigned Oracle ERP Systems Analyst responsible for configuration, support and systems analysis.
The implementation concentrated on core modules including HR, Payroll, Oracle Time and Labour and Projects, with targeted extensions for Oracle HR Alerts, Talent Management and a Wage Advance Payroll solution. Functional workstreams covered requirements gathering, gap analysis, functional design, configuration and testing, and included the creation of project charters, functional requirements, technical solution documents and test scripts.
Operational integration focused on cross business and inter-departmental Oracle solutions developed in collaboration with Abtran Project Managers, Operations Managers and Directors. The team delivered ad-hoc reporting extracts using PL SQL and SQL Developer, and produced end-user training materials using Oracle UPK along with Visio and Microsoft Project artifacts.
Governance and runbook activities included incident reporting to senior management, coordination of system patches product fixes and upgrades through the Abtran Oracle On Demand relationship, system audits and monitoring of user process adherence, and ongoing liaison with an external Oracle techno-functional consultant for enhancements and fixes. The analyst function also led the internal Oracle ERP team and managed go-live coordination and post go-live stabilization.
Results explicitly recorded by Abtran include a stabilized system and increased end-user confidence, resolution of post go-live operational issues through consultant collaboration, and successful go-live delivery of solutions such as the Wage Advance Payroll module, Oracle HR Alerts and a Talent Management implementation.
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Abtran HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2013 | 2013 |
In 2013 Abtran implemented Oracle E-Business Suite HRMS to deliver Core HR capabilities across its Cork operations, initiating a coordinated HR, payroll and time management rollout. The Oracle E-Business Suite HRMS deployment targeted HR, Payroll, Oracle Time and Labour and Projects functionality to centralize employee administration and time capture within a single Oracle E-Business Suite 12.1.3 instance.
Configuration and systems analysis work focused on practical modules and automation typical of Core HR deployments, including payroll event configuration, time and attendance workflows, project costing interfaces and the design of Oracle HR Alerts and a Talent Management solution. The deployment delivered a bespoke Wage Advance Payroll solution and included creation of lifecycle documentation, functional requirements, technical solution documents and test scripts, with training content produced using Oracle UPK and delivered to end users.
The implementation emphasized cross-business and inter-departmental integrations driven by stakeholder workshops with Abtran Project Managers, Operations Managers and Directors. Operational tooling included SQL Developer for PL SQL reporting extracts, Microsoft Visio for process mapping, Microsoft Project for delivery planning and JIRA for issue tracking, and the team liaised with an external Oracle techno-functional consultant while maintaining the Abtran Oracle On Demand relationship for coordination of system patches, product fixes and upgrades.
Governance activities included system audits, monitoring of user process adherence, incident reporting and structured troubleshooting to resolve live system issues. The implementation stabilized the environment and built end-user confidence, the Oracle E-Business Suite HRMS became the focal point for HR and payroll operations, and the internal team lead coordinated go-live projects and post go-live remediation with external consultants.
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Payroll | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2016 | 2016 |
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Abtran AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Dialogflow AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Abtran implemented Google Dialogflow AI Platform for customer-facing automation and conversational routing within its Contact Centre technology stack. The deployment targeted Chatbots and Conversational AI use cases tied to Telephony and Customer Interaction Systems, and it was managed alongside enterprise responsibilities for payment systems, enterprise content management systems, CRM systems, and printing and scanning systems.
The implementation included the design and development of multiple Google Dialogflow AI Platform chatbots, with configuration of intent models, natural language understanding, and webhook fulfillment to support conversational workflows. Workstreams covered requirement analysis, functional design, development and support, and the role owned the application SDLC including writing Business Requirements Specifications and Functional Design Specifications to ensure the BRS mapped to the FDS.
Integrations were anchored on the Genesys PureConnect platform and related Genesys components, with Dialogflow bots integrated into Genesys WebChat and supported by custom handlers developed in Genesys Interaction Administrator, Interaction Designer, and Interaction Attendant. The program addressed multi-channel IVR, web chat, email, social engagement, and SMS interactions, and relied on REST and SOAP web services to exchange data with downstream systems and client applications. Front end and middleware work used standard web technologies including HTML, CSS, Bootstrap, jQuery, React, JavaScript, ASP.NET Core, and PHP to present chat interfaces and fulfillments.
Governance and rollout emphasized structured SDLC ownership and project leadership for small and medium sized IT projects, with responsibilities for requirements gathering, test phase support, writing commercial proposals, and ongoing application delivery governance. The implementation positioned the Google Dialogflow AI Platform within Abtran as a core Chatbots and Conversational AI capability supporting customer service and contact centre orchestration, while maintaining accountability for the technology roadmap and total cost of ownership of the combined application estate.
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Abtran Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Abtran Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Abtran CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2017 | 2017 |
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Call Center | CRM |
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2017 | 2017 |
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Community Management | CRM |
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2017 | 2017 |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Abtran ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Abtran PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Abtran IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Abtran
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Abtran Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Abtran IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Abtran digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Abtran Technographics
Abtran is a Professional Services organization based in Ireland,
with around 1600 employees and annual revenues of $340.0 million.
Abtran operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Google Dialogflow AI Platform,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Abtran has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Google.
Abtran recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and AuthSMTP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Abtran’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Abtran’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Abtran technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.