List of Google Dialogflow AI Platform Customers
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Since 2010, our global team of researchers has been studying Google Dialogflow AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Google Dialogflow AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Google Dialogflow AI Platform for Chatbots and Conversational AI include: Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, KLM Royal Dutch Airlines, a Netherlands based Transportation organisation with 21670 employees and revenues of $13.96 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Domino's, a United States based Retail organisation with 10700 employees and revenues of $4.71 billion, Ticketmaster, a United States based Professional Services organisation with 6500 employees and revenues of $1.10 billion and many others.
Contact us if you need a completed and verified list of companies using Google Dialogflow AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Google Dialogflow AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abtran | Professional Services | 1600 | $340M | Ireland | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Abtran implemented Google Dialogflow AI Platform for customer-facing automation and conversational routing within its Contact Centre technology stack. The deployment targeted Chatbots and Conversational AI use cases tied to Telephony and Customer Interaction Systems, and it was managed alongside enterprise responsibilities for payment systems, enterprise content management systems, CRM systems, and printing and scanning systems.
The implementation included the design and development of multiple Google Dialogflow AI Platform chatbots, with configuration of intent models, natural language understanding, and webhook fulfillment to support conversational workflows. Workstreams covered requirement analysis, functional design, development and support, and the role owned the application SDLC including writing Business Requirements Specifications and Functional Design Specifications to ensure the BRS mapped to the FDS.
Integrations were anchored on the Genesys PureConnect platform and related Genesys components, with Dialogflow bots integrated into Genesys WebChat and supported by custom handlers developed in Genesys Interaction Administrator, Interaction Designer, and Interaction Attendant. The program addressed multi-channel IVR, web chat, email, social engagement, and SMS interactions, and relied on REST and SOAP web services to exchange data with downstream systems and client applications. Front end and middleware work used standard web technologies including HTML, CSS, Bootstrap, jQuery, React, JavaScript, ASP.NET Core, and PHP to present chat interfaces and fulfillments.
Governance and rollout emphasized structured SDLC ownership and project leadership for small and medium sized IT projects, with responsibilities for requirements gathering, test phase support, writing commercial proposals, and ongoing application delivery governance. The implementation positioned the Google Dialogflow AI Platform within Abtran as a core Chatbots and Conversational AI capability supporting customer service and contact centre orchestration, while maintaining accountability for the technology roadmap and total cost of ownership of the combined application estate.
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Admiral Group deployed the Google Dialogflow AI Platform as a core component of its Customer Contact Transformation programme. The implementation targeted the Chatbots and Conversational AI category to deliver a cloud native, channel‑blended engagement layer across Operations and Claims, with explicit aims to optimise the customer experience, enrich the agent experience, drive operational efficiency and instill continuous innovation.
The technical implementation centered on Google Dialogflow AI Platform agents configured for intent classification, context management and conversational flow control, with webhook based fulfillment used to orchestrate downstream actions. Conversation routing logic and decisioning were applied in real time to resolve simple interactions and to escalate or route complex queries to human agents, supporting blended interactions that combine voice, chat, email and SMS within a single conversation thread. Unified agent desktop integration was a stated objective, enabling agents to see conversational context and handoffs without forcing customers to repeat information.
Integrations focused on connecting Dialogflow to cloud contact centre capabilities via Google CCAI and CCaaS patterns, and to multiple Systems of Record used by Claims and Operations to surface customer data during interactions. Channel endpoints spanned voice and digital channels, with architecture designed to allow orchestration between automated conversational flows and human assisted service. The design accounted for data governance and InfoSec controls around conversational data and integration points.
Governance and delivery practices were anchored in enterprise architecture oversight and agile engineering disciplines, with the Head of Tech role responsible for technical design, engineering quality, management of technical debt and alignment to technology roadmaps. The programme referenced collaboration with architecture leads, InfoSec and Data Governance, and used tools such as Jira and Confluence within scaled agile ways of working, alongside expectations for professional cloud and architecture qualifications to support ongoing capability development.
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Domino's | Retail | 10700 | $4.7B | United States | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Domino's implemented the Google Dialogflow AI Platform to provide a conversational ordering experience. Domino's Google Dialogflow AI Platform in the Chatbots and Conversational AI category was configured to accept natural language pizza orders and simplify the customer ordering path.
The implementation centered on Dialogflow agent design, including intent modeling, entity extraction, context management, and fulfillment hooks to drive order assembly. The deployment used cloud-hosted Dialogflow agents and webhook-based fulfillment to connect the conversational layer to Domino's online ordering systems and digital ordering workflow. Rollout focused on customer-facing channels and required mapping conversational intents to order validation and payment flows within existing operational processes. The integration simplified ordering pizza through conversational technology.
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Transportation | 21670 | $14.0B | Netherlands | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Retail | 64000 | $18.1B | United Kingdom | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 6500 | $1.1B | United States | Google Dialogflow AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Buyer Intent: Companies Evaluating Google Dialogflow AI Platform
- The Village At Terra Bella, a United States based Leisure and Hospitality organization with 10 Employees
- Networkwize, a India based Professional Services company with 10 Employees
- Koch Foods of Mississippi, a United States based Consumer Packaged Goods organization with 3534 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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