Abu Dhabi Customs
Unnamed Road,
Masdar City, x,
United Arab Emirates
Masdar City, x,
United Arab Emirates
971 281 020 00
Government
Abu Dhabi Customs Technographics
Abu Dhabi Customs Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abu Dhabi Customs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Abu Dhabi Customs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abu Dhabi Customs has purchased the following applications: Oracle Cloud HCM for Core HR in 2020, ReadSpeaker Text to Speech for Natural Language Processing in 2021, TradeChain Platform for Blockchain Platform in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abu Dhabi Customs is running and its propensity to invest more and deepen its relationship with Oracle , ReadSpeaker Holding , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abu Dhabi Customs revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abu Dhabi Customs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abu Dhabi Customs Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Abu Dhabi Customs implemented Oracle Cloud HCM as its Core HR application to embed digital assistant, machine learning, and artificial intelligence capabilities that better enable the HR team. The deployment targeted organization wide HR processes for Abu Dhabi Customs, covering workforce records and employee lifecycle management across its roughly 1500 employees in the Government sector.
Oracle Cloud HCM was configured to deliver core HR functionality including centralized employee records, position and job management, workforce directory, employee self service, and HR case management. The implementation emphasized the platform's built in digital assistant and machine learning enabled features to automate routine HR inquiries and surface insights for talent and workforce administration.
Architecturally the implementation leveraged Oracle Cloud HCM as a cloud native Core HR platform, positioning a centralized HR data hub and SaaS driven configuration rather than on premise modules. The solution design emphasized embedded AI and ML services and conversational digital assistant flows that are executed within standard Core HR transactions and HR service workflows.
Governance and rollout focused on centralized master data management, role based access controls for HR and managers, and phased enablement of employee self service and HR case processes. Training and process alignment were included to operationalize the digital assistant and machine learning features and to align HR service delivery with the new Core HR platform.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Abu Dhabi Customs deployed ReadSpeaker Text to Speech on its public website. ReadSpeaker Text to Speech is implemented as a Natural Language Processing solution to render on-page text as automated voice, enabling audio playback for site visitors. The deployment is realized through client side integration with the website, exposing user controls to enable and disable speech rendering.
Functional scope centers on web content rendering and accessibility workflows, supporting customer communications and public information delivery through the Abu Dhabi Customs website. The implementation operates at the site level rather than as a backend enterprise application integration. Operational configuration and content enablement are managed through the website operations and publishing processes to ensure consistent audio rendering of published web content.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | TradeChain Platform | Blockchain Platform | Blockchain | n/a | 2023 | 2024 |
In 2023 Abu Dhabi Customs implemented an in-house TradeChain Platform, a Blockchain Platform for exchanging shipment and customs data to modernise trade facilitation across the UAE. The TradeChain Platform was provisioned by Abu Dhabi Customs to centralise document exchange and to instrument pre-arrival clearance workflows within the customs organization. This deployment reflects an active move to embed distributed ledger capabilities directly under Abu Dhabi Customs operational control rather than using a third party solution.
The implementation configured TradeChain Platform modules aligned to customs processing, including customs document exchange, auditable ledgering of transactions, smart contract based data sharing for workflow orchestration, and inferred risk management and risk scoring capabilities typical of blockchain based trade platforms. Configuration work focused on message schemas, access controls, and immutable audit trails to support cross-stakeholder record integrity and automated clearance triggers. TradeChain Platform was instrumented to support routine customs use cases such as pre-arrival document validation and automated release rules.
Operational integration centered on exchanging shipment and customs data across the UAE trade ecosystem, with explicit scope covering customs operations, trade facilitation teams, compliance and risk units, and interfaces to shipping and logistics counterparties. The deployment model emphasized node-based data sharing among authorized participants, enabling transaction-level provenance and permissioned visibility for participating agencies and private sector stakeholders. No external system integrator was listed, the platform was developed and managed in-house by Abu Dhabi Customs.
Governance changes established data sharing protocols and role based access for document exchange, and workflows were restructured to move validation earlier into the pre-arrival phase. The UAE implementation accelerated pre-arrival clearance and reduced average clearance times and processing costs as reported, and the TradeChain Platform is described as providing customs document exchange and risk management capabilities across the trade ecosystem based on the implemented blockchain functionality.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Abu Dhabi Customs
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Abu Dhabi Customs Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Abu Dhabi Customs Technographics
Abu Dhabi Customs is a Government organization based in United Arab Emirates,
with around 1500 employees and annual revenues of $300.0 million.
Abu Dhabi Customs operates a diverse technology stack with applications such as
Oracle Cloud HCM, ReadSpeaker Text to Speech and TradeChain Platform,
covering areas like Core HR, Natural Language Processing and Blockchain Platform.
Abu Dhabi Customs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ReadSpeaker Holding and In-House Applications.
Abu Dhabi Customs recently adopted applications including
TradeChain Platform in 2023, ReadSpeaker Text to Speech in 2021 and Oracle Cloud HCM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Abu Dhabi Customs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Abu Dhabi Customs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Abu Dhabi Customs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.