Ashfield, 2131, NSW,
Australia
SSI, formerly Access Community Services Technographics
SSI, formerly Access Community Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SSI, formerly Access Community Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1210 SSI, formerly Access Community Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SSI, formerly Access Community Services has purchased the following applications: Ascender Preceda for Core HR in 2012, Ruby Live Chat for Chatbots and Conversational AI in 2021, NationBuilder for Donor and Fundraising Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SSI, formerly Access Community Services is running and its propensity to invest more and deepen its relationship with Ascender , Ruby , NationBuilder or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SSI, formerly Access Community Services revenues, which have grown to $107.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SSI, formerly Access Community Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SSI, formerly Access Community Services Tech Stack and Enterprise Applications
SSI, formerly Access Community Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, SSI formerly Access Community Services deployed Ascender Preceda as a Core HR solution to consolidate its human resources and payroll capabilities. The implementation targeted HR and payroll functions for the Australian nonprofit, covering an organization with approximately 1,210 employees and reported revenue of AUD 107,000,000.
Ascender Preceda was provisioned as a full web enabled On Demand solution through the Preceda People program, delivering centralized payroll processing, employee record management, and core HR administration capabilities. The configuration emphasized cloud delivered access and role based HR workflows consistent with Core HR application patterns.
Program governance was led by a dedicated Project Manager responsible for the Human Resource and Payroll full web enabled On Demand solution program Preceda People, coordinating configuration, testing, and staged deployment across HR and payroll teams. The deployment provided organization wide HR and payroll operational coverage in Australia via Ascender Preceda, with implementation scope focused on centralizing HR administration and payroll orchestration.
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Payroll | HCM |
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2012 | 2012 |
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SSI, formerly Access Community Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, SSI, formerly Access Community Services, deployed Ruby Live Chat on its public website. Ruby Live Chat is implemented as a Chatbots and Conversational AI solution embedded on the site to capture client and community inquiries through a web embedded live chat widget and an agent facing console.
The implementation emphasized conversational routing, predefined response templates, session logging, and transcript capture to support intake and client service workflows. Operational scope covered public website touchpoints and staffing and response workflows run by client services teams, with governance focused on response protocols, coverage windows, and escalation paths. The source notes do not specify any backend integrations or third party system connections.
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SSI, formerly Access Community Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NationBuilder | Legacy | NationBuilder | Donor and Fundraising Management | CRM | n/a | 2017 | 2017 |
In 2017, SSI, formerly Access Community Services, implemented NationBuilder. NationBuilder is deployed on their public website and operates as the organization’s Donor and Fundraising Management application, using a web-hosted platform to present public campaign pages and capture online donations directly through the site.
Configuration focused on core Donor and Fundraising Management capabilities consistent with the category, including online donation forms, a consolidated donor database, campaign page management, and outbound email communications for supporter engagement. Operational scope covered fundraising, development, and communications functions within the organization in Australia, with governance work oriented toward centralized donor records, campaign tagging, and workflow alignment for gift acknowledgement and donor segmentation managed inside NationBuilder.
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Marketing Automation | CRM |
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2020 | 2020 |
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SSI, formerly Access Community Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SSI, formerly Access Community Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SSI, formerly Access Community Services
Apps Being Evaluated by SSI, formerly Access Community Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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