Accor Plus
1 Wallich St. 17-01A,
Singapore, 78881,
Singapore
Singapore, 78881,
Singapore
65 64 088-801
Professional Services
Accor Plus Technographics
Accor Plus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Accor Plus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Accor Plus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accor Plus has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Zendesk Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accor Plus is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accor Plus revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accor Plus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Accor Plus Tech Stack and Enterprise Applications
Accor Plus ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Accor Plus implemented Oracle NetSuite ERP as its ERP Financial application to support core finance operations in Singapore. The deployment focused on the corporate finance team, with explicit operational ownership for accounts payable and treasury activities within the company finance function.
Oracle NetSuite ERP was configured to handle accounts payable workflows, treasury cash flow projection and disbursement planning, daily bank reconciliation, and vendor account setup and maintenance. Functional capabilities documented in operation included invoice entry review, expense claim and petty cash processing, creditor payment scheduling with two monthly pay runs plus ad hoc urgent payments for rent, utilities, credit card statements and tax, posting of invoices before cutoff, journal entries for miscellaneous transactions and accruals during month end, and preparation of management reports such as Open Purchase Order files, balance sheet schedules and expense comment files.
Operational coverage emphasized daily cash and bank operations and month end financial close activities, with the finance team responsible for liaising with vendors, reconciling vendor accounts, sending remittance advice on request, and responding to vendor queries about pending invoices and payment dates. No system integrator or external integration details were provided, the narrative describes primary use of Oracle NetSuite ERP within Accor Plus finance processes.
Governance and workflow rules were oriented around centralizing creditor payments and enforcing cutoffs for postings, vendor onboarding and modification controls, routine bank reconciliation procedures, and month end reporting to management. The implementation narrative centers on Oracle NetSuite ERP as the ERP Financial application supporting accounts payable, treasury, vendor management and general ledger controls.
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Accor Plus AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Accor Plus deployed Zendesk Chat on its public website to add real time conversational support for members. The deployment centers on the web chat widget and the solution is categorized as Chatbots and Conversational AI, positioning Zendesk Chat as the primary inbound digital engagement layer for online membership inquiries.
The implementation focused on configuring the Zendesk Chat widget, proactive chat triggers on key pages, canned responses and tagging for inquiry classification. The deployment included transcript capture, session metadata logging and built in reporting to enable conversational monitoring and volume analysis. Zendesk Chat was configured to support agent assisted conversations with routing and session handoff capabilities.
Operational coverage is explicitly the Accor Plus website, serving member services and customer support teams in Singapore. The architecture is web centered, with chat sessions initiated from the site and routed to internal support agents using Zendesk Chat routing and queueing capabilities. No other system integrations are specified in the available information.
Governance changes aligned with chat channel management, including routing rules, agent assignment workflows and transcript retention for quality review. The program centralized conversational handling under customer service operations to standardize response templates and tagging schemas. Zendesk Chat remains the installed Chatbots and Conversational AI channel for membership engagement on the Accor Plus website.
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Accor Plus Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Accor Plus implemented Google Workspace (Formerly Google G-Suite) to establish a cloud native Collaboration platform supporting internal communications, document collaboration and calendaring across the organization. The presence of Google Workspace (Formerly Google G-Suite) artifacts on the Accor Plus website indicates tenant provisioning and domain-level configuration for managed email and collaboration services.
The implementation is centered on core Collaboration capabilities such as Gmail, Google Drive, Google Docs, Google Calendar and Google Meet, with administration conducted through the Google Workspace admin console for user provisioning, domain management, access controls and shared drive configuration. Operational coverage aligns with professional services business functions for Accor Plus employees in Singapore, supporting internal communication workflows, document lifecycle collaboration and scheduled meetings, while governance is exercised through Google Workspace administrative policies and role based access controls.
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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Accor Plus CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Accor Plus TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Accor Plus IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Accor Plus
| First Name | Last Name | Title | Function | Department | Phone | |
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CRM Manager | Manager | IT | |
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Customer Relationship Management Executive | CXO | Customer Service | |
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Vice President Marketing and Partnerships - Asia Pacific | VP | Marketing | |
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Vice President IT - Asia Pacific | VP | IT | |
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Apps Being Evaluated by Accor Plus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Accor Plus IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Accor Plus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Accor Plus Technographics
Accor Plus is a Professional Services organization based in Singapore,
with around 600 employees and annual revenues of $130.0 million.
Accor Plus operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Accor Plus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Accor Plus recently adopted applications including
OneTrust Cookie Consent in 2022, OneTrust CookiePro in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Accor Plus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Accor Plus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Accor Plus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.