ACERTUS
110 Rock Cliff Ct,
Saint Louis, 63123, MO,
United States
Saint Louis, 63123, MO,
United States
1 855-223-7887
Transportation
ACERTUS Technographics
ACERTUS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ACERTUS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 ACERTUS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACERTUS has purchased the following applications: Sage 500 ERP (formerly MAS 500) for ERP Financial in 2018, Zendesk Chat for Chatbots and Conversational AI in 2019, ABBYY Timeline for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACERTUS is running and its propensity to invest more and deepen its relationship with Sage , Zendesk , ABBYY or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACERTUS revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACERTUS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ACERTUS Tech Stack and Enterprise Applications
ACERTUS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 500 ERP (formerly MAS 500) | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, ACERTUS implemented Sage 500 ERP (formerly MAS 500) to support ERP Financial operations across its finance organization. The implementation targeted accounting and receivables functionality to centralize daily cash posting and improve transaction posting consistency.
Sage 500 ERP (formerly MAS 500) configuration emphasized accounts receivable, cash management, general ledger posting and bank reconciliation modules, with workflows tailored to handle daily cash posting of ACH, checks, lockbox and wire payments. Functional capabilities implemented included unapplied cash research, cash application rules and role based routing of payment discrepancies to Accounts Receivable team members, supported by advanced Excel driven reconciliation techniques such as V lookup and Pivot Tables.
Operational scope covered the Accounts Receivable team and adjacent finance and operations departments, with integration points for bank lockbox services and payment rails including ACH, wire and card processing workflows. Governance codified daily posting cycles, discrepancy research and escalation procedures routed to the appropriate AR staff, and month end reconciliation processes to maintain accounting controls.
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ACERTUS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, ACERTUS implemented Zendesk Chat on its public website to capture inbound inquiries through the contact page. Zendesk Chat is used as the primary web chat touchpoint, and it is described here in the context of Chatbots and Conversational AI for customer engagement on the site.
The deployment centered on a web-embedded chat widget configured with canned responses, session transcripts, agent handoff capabilities, and conversational triage to route requests to the appropriate service queue. Configuration leveraged common Chatbots and Conversational AI features such as automated greeting messages, basic workflow triggers for routing, and chat history capture to preserve interaction context for follow up.
Operational ownership rests with ACERTUS customer service teams and the implementation is scoped to the website contact workflow linked from the company contact page. Rollout prioritized live agent staffing for defined hours and standardized messaging to ensure consistency, with transcripts available for internal review and ongoing conversational handling via Zendesk Chat.
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ACERTUS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABBYY | Legacy | ABBYY Timeline | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019 ACERTUS deployed ABBYY Timeline as its Process Mining application to instrument and manage OCR-driven document workflows. The deployment focused on capturing the flow of work processed through OCR while enabling frontline delegation, with responsibility distributed to up to 5 processors who reported to the implementation lead.
Implementation activities combined hands-on OCR testing and process instrumentation, including validating OCR output for invoicing, registration renewals, and initial registrations across 22 to 26 states. The team produced an inventory page, a duties schedule, and a Workflow OCR manual, and developed training material and verification procedures to standardize processor and supervisor interactions with ABBYY Timeline and the OCR pipeline.
Operational integrations included inbound invoice processing and shipping on TransTitle, with direct collaboration with ABBYY developers to refine OCR handling for the TransTitle inbound process. The implementation covered both in-office scanning and remote processing patterns, and encompassed data entry, invoice creation, shipping instructions, check and ACH balancing, and phone-based issue resolution workflows.
Governance and rollout emphasized process rules, escalation routing, and role-based delegation, with formalized recordkeeping and training to support repeatable verification and issue triage. ABBYY Timeline was used as the central application for mapping and monitoring OCR handoffs, while bespoke procedures and documentation governed daily operations and ongoing training.
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ACERTUS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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ACERTUS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ACERTUS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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ACERTUS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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ACERTUS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Streaming | IaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at ACERTUS
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Success Operations Manager | Manager | Customer Service | |
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Director, Customer Success | Director | Customer Service | |
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Manager, Customer Success | Manager | Customer Service | |
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Vice President of Customer Support | VP | Customer Service | |
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Director Customer Support Operations | Director | Customer Service | |
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Manager, Customer Success Implementation | Manager | Customer Service | |
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Apps Being Evaluated by ACERTUS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ACERTUS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ACERTUS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ACERTUS Technographics
ACERTUS is a Transportation organization based in United States,
with around 1200 employees and annual revenues of $130.0 million.
ACERTUS operates a diverse technology stack with applications such as
Sage 500 ERP (formerly MAS 500), Zendesk Chat and ABBYY Timeline,
covering areas like ERP Financial, Chatbots and Conversational AI and Process Mining.
ACERTUS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Zendesk and ABBYY.
ACERTUS recently adopted applications including
Confluent Cloud in 2024, Zoominfo Platform in 2023 and Salesforce Pardot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ACERTUS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ACERTUS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ACERTUS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.