Bourg-en-Bresse, 01000,
France
Acg-Synergies Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Acg-Synergies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Acg-Synergies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acg-Synergies has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019, Dstny Business Communications for Call Center in 2023, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acg-Synergies is running and its propensity to invest more and deepen its relationship with Microsoft , Dstny , Vade Secure or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acg-Synergies revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acg-Synergies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Dstny | Legacy | Dstny Business Communications | Call Center | CRM | n/a | 2023 | 2023 | In 2023 Acg-Synergies implemented Dstny Business Communications as its Call Center platform, deploying the Dstny Business Communications application to provide web-embedded voice interactions on the corporate website. The implementation is surfaced directly on the company website to enable click to call and browser based telephony entry points for client inquiries, and it is positioned to support customer service and sales communication workflows. The Call Center application is used by customer facing teams, aligning inbound routing and call handling to front office communication needs. Configuration work focused on user provisioning, call routing, queue configuration and browser based softphone capabilities within the Dstny Business Communications application, using standard call queueing and IVR style routing patterns consistent with Call Center functionality. Integrations are implemented through website embedding and site level instrumentation as visible on the public site, with operational ownership placed with customer service management and staged rollout to contact handling teams. Governance included role based user permissions and configuration controls for call handling policies and queue management. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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|
Transactional Email | PaaS |
|
2018 | 2018 |
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