Acknowledge
Mayor Mollaan 80,
Waalre, 5582 CK,
Netherlands
Waalre, 5582 CK,
Netherlands
31 40 254 4430
Professional Services
Acknowledge Technographics
Acknowledge Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acknowledge and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Acknowledge employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acknowledge has purchased the following applications: Exact Globe for ERP Financial in 2018, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acknowledge is running and its propensity to invest more and deepen its relationship with Exact Software , Zendesk , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acknowledge revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acknowledge intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acknowledge Tech Stack and Enterprise Applications
Acknowledge ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Globe | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Acknowledge implemented Exact Globe as its ERP Financial application. The initiative targeted a 300 employee professional services firm in the Netherlands and centered on applying structure, creating connections and improving efficiency across finance and controlling processes, with the integration program led by an Application Integration Specialist embedded in a team of two Business Controllers and two BI specialists.
Exact Globe was configured to serve core ERP Financial functions such as general ledger processing, accounts payable and receivable workflows, invoicing and project related financial posting, while enabling structured reporting and data extracts for the controllers and BI team. The implementation included configuration of data models, master data governance for customers and suppliers, and automated data export paths to support Excel based analysis and BI consumption.
The architecture employed enterprise integration patterns to connect Exact Globe to a mix of structured and unstructured sources, using Enterprise Service Bus orchestration and Change Data Capture for near real time synchronization, supplemented by SQL and API based access for batch and transactional flows. Explicit integrations included Exact and Synergy linkages, SharePoint document flows, HubSpot CRM connections for opportunity and invoicing alignment, time registration data ingestion for project billing, and Excel and XML interfaces for ad hoc exchanges.
Governance and process work focused on establishing data management standards, defining technical access methods such as CDC, ESB, SQL and API, and operationalizing reconciliations between time registration, CRM and finance. Rollout responsibilities emphasized cross functional coordination with controllers and BI specialists to embed the integration patterns, and the Application Integration Specialist was charged with both designing the integration logic and realizing the technical implementation.
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Acknowledge AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Acknowledge implemented Zendesk Chat. The deployment of Zendesk Chat, a Chatbots and Conversational AI solution, is embedded on the company website to provide real time customer engagement and to route inbound inquiries to service staff. Acknowledge uses Zendesk Chat to support customer service workflows and to capture leads originating from website conversations.
The deployment focuses on a web chat widget configured for live agent handling and automated messaging, producing session transcripts and structured conversation records that feed support workflows. Operational ownership resides with the customer service team and governance includes standardized response templates and chat handling workflows to ensure consistent engagement across the Netherlands. Zendesk Chat is instrumented on https://www.acknowledge.nl/ as the primary conversational channel on the public site.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Acknowledge Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Acknowledge implemented Microsoft 365. The deployment targeted Collaboration capabilities for the professional services firm, supporting email, document collaboration, meetings, and client facing content for about 300 employees. Microsoft 365 appears on the company's website as the primary productivity and Collaboration platform.
The implementation centralized core Microsoft 365 capabilities such as Exchange Online, SharePoint, OneDrive for Business, Teams, and Office desktop and web applications. Configuration work encompassed tenant level governance, SharePoint site architecture, mailbox and collaboration policies, and end user device file synchronization to support remote and in office work. Microsoft 365 was provisioned as a cloud SaaS tenant to consolidate productivity services.
Operational coverage focused on consulting, sales, delivery, and finance teams across Acknowledge offices in the Netherlands, aligning Collaboration tooling with client engagement and knowledge management workflows. IT instituted user provisioning workflows, role based access controls, and content classification practices to manage governance and compliance. The narrative links Acknowledge, Microsoft 365, Collaboration and business functions such as communications, document management, and client delivery.
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Acknowledge Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2018 | 2018 |
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Acknowledge CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Acknowledge IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Acknowledge CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Acknowledge
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Acknowledge Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acknowledge IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acknowledge digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Acknowledge Technographics
Acknowledge is a Professional Services organization based in Netherlands,
with around 300 employees and annual revenues of $50.0 million.
Acknowledge operates a diverse technology stack with applications such as
Exact Globe, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Acknowledge has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exact Software, Zendesk and Microsoft.
Acknowledge recently adopted applications including
Hubspot Live Chat in 2022, Mimecast Email Security in 2022 and Spotler in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acknowledge’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acknowledge’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acknowledge technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.