Acme United Corporation
1 Waterview Drive, Suite 200,
Shelton, 06484, CT,
United States
Shelton, 06484, CT,
United States
1 800-835-2263
Manufacturing
Acme United Corporation Technographics
Acme United Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acme United Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 633 Acme United Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acme United Corporation has purchased the following applications: Amazon Pay for Payment Processing in 2021, Syspro Manufacturing ERP for Manufacturing ERP in 2015, Zendesk Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acme United Corporation is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , SYSPRO , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acme United Corporation revenues, which have grown to $194.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acme United Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acme United Corporation Tech Stack and Enterprise Applications
Acme United Corporation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Acme United Corporation integrated Amazon Pay into its e-commerce checkout on its corporate website. Amazon Pay was implemented as the Payment Processing solution for online transactions, establishing the vendor as the central payment acceptance layer for web purchases.
The implementation focused on embedding Amazon Pay web checkout components and buyer wallet authentication, consistent with Payment Processing functional workflows such as payment authorization, tokenization for card on file, and hosted payment flows. Configuration activities included checkout button placement, mapping payment flows to order capture processes, and merchant account setup to route authorizations and settlements through Amazon Pay.
Operational coverage is limited to the online commerce channel and directly affects e-commerce, sales operations, and finance for transaction capture and reconciliation. Governance changes centered on updating checkout workflows and merchant reconciliation procedures, and aligning internal payment acceptance policies with Amazon Pay's processing model, while shifting cardholder data handling responsibilities to the Amazon Pay service.
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Acme United Corporation ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SYSPRO | Legacy | Syspro Manufacturing ERP | Manufacturing ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Acme United Corporation deployed Syspro Manufacturing ERP to consolidate core manufacturing and financial operations under a single Manufacturing ERP platform. The Syspro Manufacturing ERP implementation was positioned to support production planning, inventory control, cost accounting and order-to-cash processes across the company.
The implementation emphasized standard Manufacturing ERP capabilities, including material requirements planning, bill of materials and routing configuration, shop floor control and lot and serial traceability, integrated purchasing and inventory management, and core financial modules for general ledger and costing. Syspro Manufacturing ERP was configured to reflect discrete manufacturing workflows, with process automation around scheduling, job costing and production reporting to align operational processes with ERP master data.
Operational coverage focused on manufacturing operations, procurement, inventory and corporate finance within Acme United Corporation in the United States, with governance controls introduced for master data, role-based access and change control for process updates. The deployment was supported by SYSPRO and Systems Advisory Services as implementation resources, with project activity oriented around system configuration, validation of manufacturing workflows and organizational training to embed the new ERP-driven processes.
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Acme United Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Acme United Corporation deployed Zendesk Chat to support its customer service and e-commerce engagement channels. Zendesk Chat, categorized as Chatbots and Conversational AI, was used in concert with Zendesk ticketing to handle live chat, escalate complex inquiries, and create tracked tickets for downstream operations.
Configuration focused on chat routing, automated response scripts, agent handoffs, and chat-to-ticket creation to capture order processing, returns, account setups, and warranty claim workflows. Functional capabilities implemented included live chat handling, ticket generation and tracking, scripted responses for common e-commerce questions, and documented escalation paths to sales, marketing, operations, and logistics.
Operational coverage centered on customer service and account coordination roles based in Shelton, CT, with daily usage by Customer Service Account Coordinators from November 2021 to January 2023. The deployment supported cross-departmental coordination by surfacing chat interactions as tickets that drove tasks across sales, marketing, operations, and logistics teams.
Governance emphasized standardized agent workflows and ticket lifecycle management, ensuring chat interactions were captured, routed, and resolved according to internal processes. Zendesk Chat was instrumented to become the primary conversational layer for customer-facing inquiries while feeding structured tickets into operational workflows for order and warranty processing.
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Acme United Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Acme United Corporation SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2024 | 2024 |
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Acme United Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Acme United Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Acme United Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Acme United Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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President and COO | CXO | Finance | |
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Senior Director of Operations | Director | Operations | |
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CEO | CXO | Finance | |
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CFO | CXO | Finance | |
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Vice President of Sales | VP | Sales | |
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Vice President Commercial Sales | VP | Sales | |
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Customer Operations Analyst | Manager | Customer Service | |
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Director of Sales | Director | Finance | |
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Apps Being Evaluated by Acme United Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acme United Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acme United Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Acme United Corporation Technographics
Acme United Corporation is a Manufacturing organization based in United States,
with around 633 employees and annual revenues of $194.0 million.
Acme United Corporation operates a diverse technology stack with applications such as
Amazon Pay, Syspro Manufacturing ERP and Zendesk Chat,
covering areas like Payment Processing, Manufacturing ERP and Chatbots and Conversational AI.
Acme United Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), SYSPRO and Zendesk.
Acme United Corporation recently adopted applications including
John Galt Atlas SCM in 2024, Amazon Pay in 2021 and Zendesk Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acme United Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acme United Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acme United Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.