Action for Family Carers
Brickhouse Farm Community Centre,
Maldon, CM9 6NG,
United Kingdom
Maldon, CM9 6NG,
United Kingdom
44 12 4522-2010
Healthcare
Action for Family Carers Technographics
Action for Family Carers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Action for Family Carers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 73 Action for Family Carers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Action for Family Carers has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, Concrete CMS for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Action for Family Carers is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Concrete CMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Action for Family Carers revenues, which have grown to $2.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Action for Family Carers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Action for Family Carers Tech Stack and Enterprise Applications
Action for Family Carers AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Action for Family Carers implemented Tawk.to on its public website to provide web based conversational support. The implementation embeds the Tawk.to chat widget across the site to handle client engagement and intake channels, aligning with Chatbots and Conversational AI functionality.
Configuration emphasizes core conversational capabilities typical of the category, including live chat routing, canned responses, offline message capture to collect contact details, and visitor monitoring to surface active sessions. Operational scope is centered on the website and support functions, notably client services and outreach teams, using the chat tool for initial triage, message queuing, and asynchronous follow up workflows.
Architecturally the deployment is a cloud delivered, browser embedded widget tied to web sessions rather than on premise infrastructure. Governance and process focus on access controls, response protocols, and content templates managed by communications or digital staff to standardize client interactions and handoff to case workers.
|
Action for Family Carers Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 Action for Family Carers deployed Microsoft 365 to provide Collaboration capabilities across the organisation. The deployment is visible on the organisation website, with Microsoft 365 services incorporated into public facing content and contact workflows. The scope covered a 73 person staff base in the United Kingdom and targeted core business functions including communications, fundraising administration and service delivery coordination.
The Microsoft 365 implementation centered on standard Collaboration services such as Exchange Online for hosted email, SharePoint Online for intranet and document management, Microsoft Teams for real time collaboration and OneDrive for user file sync, reflecting typical functional modules of the Collaboration category. Identity and access control used Microsoft identity services for user provisioning and single sign on, while tenant level configuration enforced sharing and retention policies to support information governance.
Operational rollout emphasized centralized tenant configuration and role based user provisioning to align platform access with organisational responsibilities, with ongoing administration managed by internal IT staff. Governance focused on mailbox and document sharing controls, user lifecycle processes and policy driven retention to support compliance and day to day collaboration workflows.
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Action for Family Carers Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Concrete CMS | Legacy | Concrete CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Action for Family Carers implemented Concrete CMS to manage its public website content, adopting the Web Content Management platform to centralize authoring and publishing workflows. The Concrete CMS deployment runs on the organization website affc.org.uk and serves as the primary engine for public-facing content management.
Concrete CMS was configured with standard Web Content Management capabilities, including page templates, block based content editing, a media library for asset management, user roles and granular permissions, and staged publishing workflows to control content lifecycle. Configuration prioritized templated page structures to maintain consistent service and information pages for carers, while enabling editorial staff to update content without developer intervention.
Operational scope covered the UK focused website and editorial teams responsible for communications and public information, with governance centered on role based editorial workflows and permissions to manage publishing approvals. The implementation is therefore a direct mapping of Action for Family Carers Concrete CMS Web Content Management to public website content and editorial operations on affc.org.uk.
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Action for Family Carers IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Action for Family Carers Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
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PEO (Professional Employer Organization) | Professional Services |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Action for Family Carers
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Action for Family Carers Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Action for Family Carers IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Action for Family Carers digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Action for Family Carers Technographics
Action for Family Carers is a Healthcare organization based in United Kingdom,
with around 73 employees and annual revenues of $2.6 million.
Action for Family Carers operates a diverse technology stack with applications such as
Tawk.to, Microsoft 365 and Concrete CMS,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
Action for Family Carers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Microsoft and Concrete CMS.
Action for Family Carers recently adopted applications including
Tawk.to in 2020, DigitalOcean Droplets in 2019 and RSM Outsourced Payroll in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Action for Family Carers’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Action for Family Carers’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Action for Family Carers technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.