Tunis, 1002,
Tunisia
Active Contact Technographics
Active Contact Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Active Contact and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Active Contact employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Active Contact has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2019, Vocalcom Hermes360 for Call Center in 2017, IONOS Cloud for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Active Contact is running and its propensity to invest more and deepen its relationship with Tawk.to , Vocalcom , IONOS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Active Contact revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Active Contact intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Active Contact Tech Stack and Enterprise Applications
Active Contact AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Active Contact deployed Tawk.to on its corporate website. Tawk.to is a Chatbots and Conversational AI application embedded as a client facing live chat widget to capture inbound inquiries and support requests on Active Contact's public web pages. The implementation focused on lightweight script embedding at the site level to enable real time messaging, visitor monitoring, and session handoff to human agents. The scope covered website traffic and online customer interactions for Active Contact's Tunisia operations, supporting front line customer support and sales engagement functions.
Configuration centered on Tawk.to's standard conversational capabilities, including the live chat widget, canned responses for repetitive queries, offline message capture, chat transcripts, and agent presence management. Operational use routed chats to designated support and sales agents, established availability windows, and relied on the Tawk.to agent console for day to day handling of conversations. Governance emphasized web channel ownership by customer support, with processes to classify incoming chats and retain transcripts for follow up. The narrative links Active Contact, Tawk.to, Chatbots and Conversational AI and customer support to clarify the company application category business function relationship.
|
Active Contact CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Active Contact implemented Vocalcom Hermes360 for its Call Center. The Tunisia based professional services firm with 120 employees deployed Hermes.Net 4.1 fully blended to centralize multichannel contact handling for telephone, email and IVR media across its customer facing operations.
Vocalcom Hermes360 was configured as a fully blended contact center platform, enabling unified queuing and routing across telephone, email and IVR channels. Implementation work focused on multichannel queue orchestration, IVR flow configuration, blended inbound and outbound agent workflows, skills based routing and agent desktop handling of multichannel interactions, plus centralized reporting and monitoring consistent with Call Center functional requirements.
Operational coverage emphasized customer service and sales teams within Active Contact in Tunisia, with governance centered on multichannel queue definitions, agent profile and skill setups, and escalation workflows to align contact handling with business processes. Vocalcom Hermes360 served as the core telephony and multichannel orchestration layer for interaction routing and workforce interaction workflows.
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Active Contact IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IONOS | Legacy | IONOS Cloud | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, Active Contact implemented IONOS Cloud. Active Contact, a professional services firm based in Tunisia with approximately 120 employees, uses IONOS Cloud on its public website to provide its hosting and compute layer under the Application Hosting and Computing Services category.
The implementation is focused on hosting the customer-facing web estate using IONOS Cloud compute instances and managed hosting capabilities, with configuration for web server processes, DNS resolution, and storage of site assets. Operational oversight is handled by the companys web and IT teams who manage instance provisioning, configuration updates, and routine platform maintenance to support marketing and customer engagement functions, reflecting standard Application Hosting and Computing Services workflows such as instance lifecycle control and storage orchestration.
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IT Decision Makers and Key Stakeholders at Active Contact
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Active Contact Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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