Manchester, x, M22 5WB,
United Kingdom
Active Payments Ltd. Technographics
Active Payments Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Active Payments Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Active Payments Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Active Payments Ltd. has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2017, Mixpanel for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Active Payments Ltd. is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Active Payments Ltd. revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Active Payments Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Active Payments Ltd. Tech Stack and Enterprise Applications
Active Payments Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 Active Payments Ltd implemented LiveChat on its corporate website as a web‑first customer engagement channel, leveraging Chatbots and Conversational AI capabilities to enable real‑time messaging with site visitors. The deployment is hosted on the company website and targets online customer interactions for the United Kingdom based payments firm. LiveChat is the application used for the embedded chat interface and agent console.
LiveChat was configured to provide a visible on‑site chat widget, visitor session tracking, canned responses, proactive chat invitations, and an agent-facing dashboard, reflecting common functional modules associated with Chatbots and Conversational AI. Configuration emphasis was on real‑time messaging workflows, conversation transcripts, and basic routing to support small team operations. These elements align with standard conversational tooling such as message threading, transcript capture, and agent queueing.
Operationally the LiveChat implementation covered customer service and sales inquiry handling on the website, integrated into Active Payments Ltd support workflows and case follow-up processes. Governance focused on web channel controls and agent access to the LiveChat console, suitable for a company of approximately 13 employees. The scope remained website-centered without disclosed third-party system integrations.
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Active Payments Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Active Payments Ltd. deployed Microsoft 365 as its Collaboration platform. Active Payments Ltd. Microsoft 365 Collaboration supports core business functions including internal communication, email, document authoring, and client-facing correspondence for the 13 person UK payments firm.
The implementation leverages Microsoft 365 capabilities such as Exchange Online for corporate email, Teams for chat and meetings, SharePoint and OneDrive for document storage and intranet style content, and the Office productivity suite for authoring and collaboration. Administration is maintained in a single Microsoft 365 tenant with centralized user provisioning and identity management through Azure Active Directory, and governance controls applied to mail, file sharing, and external access. The rollout reflects company wide adoption across operations, finance, and client services, and the Microsoft 365 deployment is referenced on the company website.
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Active Payments Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, Active Payments Ltd. implemented Mixpanel by embedding the Mixpanel JavaScript snippet across its public website to enable Marketing Analytics. The deployment focused on client-side event instrumentation and the capture of user properties and event attributes to build behavioral profiles and event streams. Implementation work emphasized creation of an event taxonomy, prioritization of core customer journeys, and instrumentation of conversion points to enable funnel analysis.
Configured Mixpanel capabilities included event tracking, funnel analysis, cohort segmentation, and custom dashboards to support marketing and product decision making. Operational ownership is with marketing and product stakeholders who use Mixpanel dashboards to monitor site engagement and user flows. Governance was established through a staged tagging plan and naming conventions to ensure consistent event capture and reporting on the website.
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Active Payments Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Active Payments Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Director of Sales & Marketing | Director | Marketing | ||||
| Sales Manager | Manager | Sales | ||||
| Sales Executive | Manager | Sales | ||||
| Sales Executive | Manager | Sales |
Apps Being Evaluated by Active Payments Ltd. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||