Adams Aviation
Aeropia House, 2 Kelvin Lane, Newton Rd,
Crawley, RH10 9TY,
United Kingdom
Crawley, RH10 9TY,
United Kingdom
44 12 9345-9645
Distribution
Adams Aviation Technographics
Adams Aviation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Adams Aviation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 65 Adams Aviation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adams Aviation has purchased the following applications: Merlin ERP for ERP Financial in 2020, Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adams Aviation is running and its propensity to invest more and deepen its relationship with Merlin Business Software , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adams Aviation revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adams Aviation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Adams Aviation Tech Stack and Enterprise Applications
Adams Aviation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Merlin Business Software | Legacy | Merlin ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Adams Aviation implemented Merlin ERP as an ERP Financial application to centralize order to cash and warehouse dispatch operations. The deployment targeted core distribution operations at Adams Aviation Supply Co Ltd in Croydon, England, aligning financial ledger activities with warehouse processing and invoicing workflows.
Merlin ERP was configured to support sales order processing, despatch documentation generation, carriage and courier data entry, courier booking, packing and stock picking workflows, and accounts receivable invoicing. Operational functionality explicitly includes creating dangerous goods notes and maintaining a shipping log within Merlin ERP, reflecting warehouse level transaction capture and auditability.
Operational ownership resides with warehouse operatives who execute end to end dispatch on Merlin ERP, processing sales orders through to despatch documentation and invoicing as part of day to day operations. Governance focused on embedding dispatch and invoicing workflows into a single ERP Financial system to ensure consistent transaction records between warehouse and finance, with carriage and courier information entered directly into Merlin ERP to support dispatch coordination and billing. Implementation scope and configuration were proportionate to a 65 employee distribution business, emphasizing process alignment at the warehouse to finance boundary rather than extensive third party integrations.
|
Adams Aviation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Adams Aviation implemented Tawk.to on its public website to provide real time web chat capability. Adams Aviation deployed Tawk.to as the customer facing chat layer, aligning the vendor product with the company need for web based conversational engagement, classified under Chatbots and Conversational AI.
Tawk.to was configured as an embedded site chat widget with standard Chatbots and Conversational AI functionality, including a live agent console for real time messaging, canned responses for repetitive inquiries, offline capture forms for after hours messages, and session transcripts for follow up. The implementation included frontend widget placement and branding on the corporate site, plus account level configuration for agent seats and basic routing rules to direct incoming chats to customer service or sales users.
Operationally the Tawk.to deployment was scoped to website customer interaction and support workflows, serving the sales and customer service functions within Adams Aviation. Governance centered on admin account management and agent role assignment to ensure chat ownership and message escalation, with process changes to route initial web inquiries through the chat channel and into existing email or phone follow up flows.
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Adams Aviation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Adams Aviation implemented Microsoft 365 as its Collaboration platform. Adams Aviation deployed Microsoft 365 to provide cloud email, document collaboration, team collaboration tools, and productivity applications across its United Kingdom distribution operations.
Adams Aviation Microsoft 365 Collaboration supports internal communications and document workflows, and the implementation is referenced on the Adams Aviation website. The deployment is configured to centralize identity and content workflows for commercial, operations, and support staff, emphasizing cloud-hosted email, real-time document editing, file synchronization, and team messaging, with governance applied through account provisioning and permission controls to manage access and content lifecycle.
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Adams Aviation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
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Adams Aviation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Adams Aviation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Adams Aviation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Adams Aviation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Adams Aviation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Adams Aviation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Adams Aviation Technographics
Adams Aviation is a Distribution organization based in United Kingdom,
with around 65 employees and annual revenues of $25.0 million.
Adams Aviation operates a diverse technology stack with applications such as
Merlin ERP, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Adams Aviation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Merlin Business Software, Tawk.to and Microsoft.
Adams Aviation recently adopted applications including
Mimecast Email Security in 2021, Merlin ERP in 2020 and Tawk.to in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Adams Aviation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Adams Aviation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Adams Aviation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.