Frewville, 5063, SA,
Australia
Adelaide’s finest supermarkets Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Adelaide’s finest supermarkets and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Adelaide’s finest supermarkets employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adelaide’s finest supermarkets has purchased the following applications: Humanforce Rostering and Scheduling for Workforce Scheduling in 2010, Hotjar for Customer Experience in 2020, New Relic APM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adelaide’s finest supermarkets is running and its propensity to invest more and deepen its relationship with Humanforce , Contentsquare , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adelaide’s finest supermarkets revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adelaide’s finest supermarkets intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Humanforce | Legacy | Humanforce Rostering and Scheduling | Workforce Scheduling | HCM | n/a | 2010 | 2011 |
In 2010 Adelaide’s finest supermarkets implemented Humanforce Rostering and Scheduling. Humanforce Rostering and Scheduling is deployed as the primary Workforce Scheduling application to manage store-level rostering, shift publication and attendance tracking for retail operations.
The implementation focused on core workforce scheduling capabilities, including roster creation and alteration, printable rosters for store distribution, leave application tracking, and hourly attendance auditing. Functional use cases documented during rollout included checking hours worked, validating uniform payments and processing leave forms, aligning schedule adjustments with payroll review practices.
Operationally the system was used across store operations and payroll administration, supporting store managers, checkout operators and payroll staff. The workforce scheduling deployment operated in conjunction with the TIMETARGET payroll program for hourly verification and pay review, and staff training notes record concurrent onboarding activity with the new EMC program, reflecting a multi-application store software footprint.
Governance and day to day workflow centered on standardized roster change procedures and payroll reconciliation workflows, with Humanforce handling scheduling and TIMETARGET used to validate hours prior to pay processing. Routine tasks that remained outside the Workforce Scheduling system included store sales data entry, invoicing and ad hoc ordering, which continued as manual or spreadsheet driven processes.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | EPAM Systems | 2020 | 2020 |
In 2020, Adelaide’s finest supermarkets deployed New Relic APM to instrument their public website. The implementation used New Relic APM within an Application Performance Management approach to provide continuous visibility into web application performance and user-facing transactions.
The deployment centered on agent-based instrumentation of the retailer’s web servers and application processes, enabling transaction tracing, error analytics, slow transaction detection, and centralized performance dashboards. Configuration included application-level sampling, custom instrumentation for checkout and catalog services, and alerting tied to service-level response profiles, all consistent with Application Performance Management workflows.
EPAM Systems served as the implementation partner responsible for agent installation, dashboard design, and operational handover. The rollout focused on the public website and associated server-side application stack, and governance established monitoring ownership with engineering and operations teams, alert routing into incident workflows, and dashboard-driven troubleshooting procedures.
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