Admiral Group
Ty Admiral David Street,
Cardiff, CF10 2EH,
United Kingdom
Cardiff, CF10 2EH,
United Kingdom
44 33 3220-2062
Insurance
Admiral Group Technographics
Admiral Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Admiral Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Admiral Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Admiral Group has purchased the following applications: Webexpenses for Expense Management in 2016, Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2018, Guidewire BillingCenter for Insurance Billing Administration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Admiral Group is running and its propensity to invest more and deepen its relationship with Webexpenses , Mercer , MHR (formerly MidlandHR) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Admiral Group revenues, which have grown to $5.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Admiral Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Admiral Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webexpenses | Legacy | Webexpenses | Expense Management | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Admiral Group implemented Webexpenses for Expense Management to address a high volume of paper based manual claims across its global operations. The initiative targeted Admiral Insurance, a 13,000 employee organization operating in Finance & Insurance with branches in Europe, Canada and the USA and regional presence across the Americas, APAC and EMEA.
The Webexpenses deployment delivered desktop and mobile claim submission capabilities and an integrated reporting capability, enabling electronic expense capture and centralized expense reporting. Configuration emphasized streamlined claim submission flows and automated approval workflows consistent with Expense Management best practices, reducing manual handoffs and administrative processing steps.
Operational coverage included finance and project accounting teams across Admiral’s regional sites, with the application used to standardize claims intake and reporting across Europe, Canada and the USA and to support operations in the Americas, APAC and EMEA. No implementation partner is specified, and no specific systems integrations are described in the source, so the narrative focuses on deployment scope, user accessibility, and reporting consolidation.
Admiral reported reduced time spent processing claims and broad time and cost savings across the organisation as direct outcomes, with claims now submitted via desktop or the Webexpenses mobile app. Project Accountant Ceri Rankin noted, Webexpenses is easy to use and brilliant for both the customers and the people that need to report off the system.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 Admiral Group implemented Mercer Darwin Benefits (formerly Thomsons Online Benefits) as its Benefits Administration platform. The deployment was positioned within the company Reward and benefits space to support the Payroll & Benefits function that managed benefits for over 8,000 staff across four monthly payrolls.
The Mercer Darwin Benefits platform was configured to deliver core Benefits Administration capabilities including benefits enrollment, eligibility and rules configuration, open enrollment orchestration, life event processing, and employee self service for benefit selections. Configuration work prioritized reducing paper driven tasks and automating workflows, with policy configuration and standard reporting and dashboards established to centralize visibility for the Benefits team.
Operational rollout covered Reward and benefits teams, Benefits Coordinators, and the broader payroll and benefits function, with a concerted communications and engagement plan that included staff surveys and focus groups. The program was supported by a restructure of the payroll and benefits team, targeted training for managers and coordinators, and involvement from a Process Improvement Analyst to revise procedures and reduce manual handoffs.
Governance changes accompanied the technical deployment, including refreshed supplier and benefits policy reviews and a communications strategy to increase employee engagement. Mercer Darwin Benefits was implemented in a record four months to maximize employee engagement, while complementary process reviews addressed expenses, petty cash and audit controls as part of the broader payroll and benefits improvement agenda.
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Core HR | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2019 | 2020 |
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Workforce Management | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Admiral Group implemented Guidewire BillingCenter as a core component of its Insurance Billing Administration landscape. Guidewire BillingCenter was deployed to centralize billing lifecycle management and to support renewals, invoicing and customer communications across Admiral's retail motor and household insurance operations.
The implementation emphasized billing modules for invoicing, payment processing including direct debit and card transactions, premium calculation, insurance premium tax handling, mid-term adjustments and cancellations, and renewals orchestration. Configuration and delivery work included creation of functional and technical specification documents, use case development, acceptance test preparation and ongoing maintenance and enhancement activities managed by senior business systems analysts.
Guidewire BillingCenter operated alongside Guidewire PolicyCenter and Guidewire ClaimCenter and was integrated with Admiral's operational systems including EQUIFAX for credit searches, DVLA for licensing checks, AS 400 iSeries DB2 data stores and the mainframe batch environment using CICS, CA 7 and JCL. The billing instance was also linked into the wider application portfolio including the I90 insurance application and an insurance data warehouse to support cross-system data matching and reporting.
Operational governance centered on Cardiff based Renewals Teams, Customer Care Representatives and the Development Team, with Project Executives and senior staff leading system coaching, operational training and rollout support. Delivery followed a mix of Agile and waterfall practices for development and maintenance, and documented operational outcomes included improved customer communication and above average retention rates within the Renewals Department.
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Insurance Claims Management | ERP Services and Operations |
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2015 | 2015 |
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Insurance Policy Administration | ERP Services and Operations |
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2015 | 2015 |
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Insurance Pricing | ERP Services and Operations |
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2011 | 2011 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Speech Recognition AI | AI-Powered Application |
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2014 | 2015 |
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Speech Recognition AI | AI-Powered Application |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2016 |
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Call Tracking and Recording | CRM |
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2014 | 2015 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2014 | 2015 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2014 | 2015 |
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Customer Engagement, Customer Experience | CRM |
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2016 | 2017 |
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Customer Support | CRM |
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2021 | 2021 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Test Automation Platform | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Admiral Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Admiral Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Admiral Group Technographics
Admiral Group is a Insurance organization based in United Kingdom,
with around 13000 employees and annual revenues of $5.10 billion.
Admiral Group operates a diverse technology stack with applications such as
Webexpenses, Mercer Darwin Benefits (formerly Thomsons Online Benefits) and Guidewire BillingCenter,
covering areas like Expense Management, Benefits Administration and Insurance Billing Administration.
Admiral Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Webexpenses, Mercer and Guidewire.
Admiral Group recently adopted applications including
Connex One Workforce Optimisation in 2022, Connex One Speech Analytics in 2022 and Connex One Reporting and Analytics in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Admiral Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Admiral Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Admiral Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.