List of Guidewire BillingCenter Customers
Guidewire
970 Park Pl Suite 200,
San Mateo, CA, 94403,
United States
San Mateo, CA, 94403,
United States
1 650-357-9100
Professional Services
3772
$1.3B
Since 2010, our global team of researchers has been studying Guidewire BillingCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire BillingCenter for Insurance Billing Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire BillingCenter for Insurance Billing Administration include: Chubb USA, a United States based Insurance organisation with 16650 employees and revenues of $33.70 billion, QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion, Great American Insurance, a United States based Insurance organisation with 7800 employees and revenues of $8.20 billion, Zurich Insurance Group, a Switzerland based Insurance organisation with 63000 employees and revenues of $7.80 billion, Baloise Holding, a Switzerland based Insurance organisation with 9000 employees and revenues of $7.41 billion and many others.
Contact us if you need a completed and verified list of companies using Guidewire BillingCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Guidewire BillingCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA Automobile Club of Southern California | Insurance | 3500 | $1.0B | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2018 | n/a |
In 2018, AAA Automobile Club of Southern California implemented Guidewire BillingCenter for Insurance Billing Administration. The implementation centered on operational billing workflows and front end validation, with testing and feature verification driven by an in-house operations analyst team that produced requirements, user stories, and documentation for iterative enhancements.
Guidewire BillingCenter was configured to address core Insurance Billing Administration capabilities such as billing account management, invoice generation, payment processing and receivables workflows, with configuration work guided by front-end testing and defect feedback loops. The operations team used Excel formulas and VBA to create repeatable methods for comparing reports, accelerating review cycles and informing requirement refinement for new BillingCenter features.
The BillingCenter deployment operated in the context of AAAs broader Guidewire footprint, integrating functionally with ClaimsCenter and PolicyCenter to align billing events with claims activity and policy terming. Collaboration with DevOps and test teams was explicit, with the operations analyst providing front-end defect analysis and actionable bug reports back to DevOps to support release cadence and stabilization efforts.
Governance and rollout practices emphasized iterative release governance, including written requirements, user stories, and documentation to support staged feature delivery and cross-functional acceptance testing. Operational coverage spanned billing operations, claims personnel familiar with claims workflow and adjuster terminology, and internal IT quality engineering, supporting ongoing enhancement cycles for Guidewire BillingCenter.
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AAA Texas | Insurance | 15000 | $2.0B | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2018 | n/a |
In 2018, AAA Texas implemented Guidewire BillingCenter. Guidewire BillingCenter was deployed to support Insurance Billing Administration and to centralize billing and finance business functions across the insurer’s operational footprint for policyholder invoicing and account billing workflows.
The implementation configured core BillingCenter capabilities including account invoicing, billing lifecycle orchestration, payment posting, receivables management, and bill presentment workflows. Configuration work emphasized billing cycle automation, invoice template management, and event-driven billing processes consistent with Insurance Billing Administration requirements.
Operational ownership sits with IT and DevOps teams, with senior technical consultants providing application stewardship and ongoing configuration management. Change control and release orchestration were managed through engineering-led processes to align application updates with enterprise deployment windows.
The deployment integrates Guidewire BillingCenter with OpenText Exstream for production print output, using OpenText Exstream software to generate customer-facing invoices and notices. Print output integration and template management were a primary technical focus for the implementation and subsequent operational support.
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2015 | n/a |
In 2015, Admiral Group implemented Guidewire BillingCenter as a core component of its Insurance Billing Administration landscape. Guidewire BillingCenter was deployed to centralize billing lifecycle management and to support renewals, invoicing and customer communications across Admiral's retail motor and household insurance operations.
The implementation emphasized billing modules for invoicing, payment processing including direct debit and card transactions, premium calculation, insurance premium tax handling, mid-term adjustments and cancellations, and renewals orchestration. Configuration and delivery work included creation of functional and technical specification documents, use case development, acceptance test preparation and ongoing maintenance and enhancement activities managed by senior business systems analysts.
Guidewire BillingCenter operated alongside Guidewire PolicyCenter and Guidewire ClaimCenter and was integrated with Admiral's operational systems including EQUIFAX for credit searches, DVLA for licensing checks, AS 400 iSeries DB2 data stores and the mainframe batch environment using CICS, CA 7 and JCL. The billing instance was also linked into the wider application portfolio including the I90 insurance application and an insurance data warehouse to support cross-system data matching and reporting.
Operational governance centered on Cardiff based Renewals Teams, Customer Care Representatives and the Development Team, with Project Executives and senior staff leading system coaching, operational training and rollout support. Delivery followed a mix of Agile and waterfall practices for development and maintenance, and documented operational outcomes included improved customer communication and above average retention rates within the Renewals Department.
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Alberta Motor Association | Insurance | 1777 | $225M | Canada | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2015 | n/a |
In 2015, Alberta Motor Association implemented Guidewire BillingCenter as part of a broader Guidewire InsuranceSuite deployment to modernize core billing operations. The project targeted the Insurance Billing Administration function for the associations Personal Auto and Property lines of business, aligning billing processing with agent and customer service workflows across Alberta.
Guidewire BillingCenter was configured to provide core billing modules including account and invoice management, payment processing, receivables handling, installment plan orchestration, and automated billing schedules. The BillingCenter implementation was executed as a component of Guidewire InsuranceSuite, alongside PolicyCenter and ClaimCenter, to enable consistent policy billing and event driven billing processes consistent with Insurance Billing Administration requirements.
Operational scope included billing, finance and customer service teams supporting members and distribution agents, with solution design oriented to membership volumes and agent-assisted servicing. The deployment emphasized integration within the InsuranceSuite product family to support policy driven premium calculation and claims related adjustments while consolidating billing orchestration under Guidewire BillingCenter.
Governance and process changes focused on centralizing billing rules and standardizing invoice and payment workflows to reduce operational fragmentation, with implementation assistance and experience sharing provided by the sister association CAA South Central Ontario Insurance Company. Alberta Motor Association positioned Guidewire BillingCenter to serve as the system of record for premium billing within its Insurance Billing Administration environment.
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Alfa Insurance | Insurance | 2300 | $1.0B | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2014 | n/a |
In 2014, Alfa Insurance implemented Guidewire BillingCenter as part of a broader selection of Guidewire InsuranceSuite, positioning Guidewire BillingCenter within Alfa's Insurance Billing Administration environment. The project engaged Guidewire PartnerConnect Consulting member EY to assist the implementation across billing, policy, claims, and client data domains.
Guidewire BillingCenter was configured to deliver core billing administration capabilities including invoicing, payment processing, accounts receivable management, and billing lifecycle orchestration, aligning with standard Insurance Billing Administration functional workflows. Configuration emphasized automation and business rule modeling to remove manual reconciliations and to enable omnichannel bill presentment and payment workflows for policyholders, agents, and customer service representatives. The implementation supported product configuration and billing schedules across Alfa’s lines of business.
The BillingCenter deployment was integrated with Alfa’s newly implemented underwriting, policy administration, claims, and client data management components of the InsuranceSuite to ensure billing events flowed from policy and claims transactions. Operational coverage included agency distribution, customer service, and vendor interactions, and Alfa involved agents from the beginning of the rollout to accelerate training and adoption. The integrated architecture consolidated billing administration points onto Guidewire BillingCenter to simplify the platform footprint.
Governance combined IT, P and C operations, and distribution channel owners to prioritize feature requests and to stage additional integrations with claims as business users requested. Alfa reported eliminated manual processes, an omnichannel experience for customers and agents, and reduced system maintenance costs as explicit business benefits, and described the InsuranceSuite program as the fastest implementation the company had completed.
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Insurance | 1400 | $1.2B | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2015 | n/a |
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Insurance | 3530 | $5.4B | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2020 | n/a |
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Insurance | 9000 | $7.4B | Switzerland | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2017 | n/a |
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Insurance | 300 | $150M | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2018 | n/a |
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Insurance | 600 | $637M | United States | Guidewire | Guidewire BillingCenter | Insurance Billing Administration | 2023 | PricewaterhouseCoopers |
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Buyer Intent: Companies Evaluating Guidewire BillingCenter
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Guidewire BillingCenter. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Guidewire BillingCenter for Insurance Billing Administration include:
- Island Insurance, a United States based Insurance organization with 150 Employees
- Citadel Enterprise Americas, a United States based Banking and Financial Services company with 3500 Employees
- VF Corporation, a United States based Retail organization with 16200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Uber | Transportation | 31100 | $44.0B | United States | 2026-08-26 |
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Island Insurance | Insurance | 150 | $25M | United States | 2026-08-18 |
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Citadel Enterprise Americas | Banking and Financial Services | 3500 | $750M | United States | 2026-08-17 |
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Retail | 16200 | $9.5B | United States | 2026-07-02 |
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Banking and Financial Services | 400 | $40M | United States | 2026-06-08 |
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Professional Services | 250 | $35M | United States | 2026-03-11 |
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Professional Services | 15 | $2M | United States | 2025-12-26 |
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Professional Services | 809 | $229M | United Kingdom | 2025-12-18 |
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Education | 30 | $3M | Australia | 2025-09-09 |
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Insurance | 250 | $25M | United States | 2025-08-13 |
FAQ - APPS RUN THE WORLD Guidewire BillingCenter Coverage
Guidewire BillingCenter is a Insurance Billing Administration solution from Guidewire.
Companies worldwide use Guidewire BillingCenter, from small firms to large enterprises across 21+ industries.
Organizations such as Chubb USA, QBE Insurance, Great American Insurance, Zurich Insurance Group and Baloise Holding are recorded users of
Guidewire BillingCenter for Insurance Billing Administration.
Companies using Guidewire BillingCenter are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Guidewire BillingCenter are most concentrated in United States, Australia and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Guidewire BillingCenter across Americas, EMEA, and APAC.
Companies using Guidewire BillingCenter range from small businesses with 0-100 employees - 2.63%, to mid-sized firms with 101-1,000 employees - 34.21%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 13.16%.
Customers of Guidewire BillingCenter include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Guidewire BillingCenter customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Billing Administration.