Abu Dhabi, x,
United Arab Emirates
ADNOC Distribution Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ADNOC Distribution and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14800 ADNOC Distribution employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ADNOC Distribution has purchased the following applications: IBM Blockchain Platform for Blockchain Platform in 2020, SAP ERP ECC 6.0 - Materials Management (MM) for Inventory Management in 2019, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ADNOC Distribution is running and its propensity to invest more and deepen its relationship with IBM , SAP , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ADNOC Distribution revenues, which have grown to $9.65 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ADNOC Distribution intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2020 | 2020 |
In 2020, ADNOC Distribution implemented IBM Blockchain Platform, a Blockchain Platform, to streamline daily transactions across its hydrocarbon value chain. The deployment established a shared, tamper-evident ledger to track, validate and execute bilateral transactions among ADNOC’s operating companies from the production well to the refinery or export terminal.
The implementation concentrated on automated production accounting and transaction settlement, instrumenting capabilities that record quantities and monetary values for crude oil, gas, condensates, Natural Gas Liquids and sulphur on a daily basis. IBM Blockchain Platform provided provenance, transaction validation and immutability that automated reconciliation and reduced manual accounting workflows.
Operational coverage included ADNOC’s operating companies, commercial trading and finance teams, and logistical interfaces with refineries and export terminals, with an articulated roadmap to extend links to customers and investors. Data from the blockchain implementation was surfaced into ADNOC’s Panorama Digital Command Center for enhanced visualization and cross-functional situational awareness.
Governance moved toward shared ledger verification and automated bilateral accounting, enabling independent auditability of production and financial data. According to ADNOC, the platform reduced the time to execute transactions, increased operational efficiencies and improved the reliability of production data while providing a foundation for expanded stakeholder connectivity.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 - Materials Management (MM) | Inventory Management | SCM | n/a | 2019 | 2019 |
In 2019 ADNOC Distribution implemented SAP ERP ECC 6.0 - Materials Management (MM) to centralize Inventory Management across its distribution operations. The deployment targeted procurement, inventory control and warehouse operations within the company, aligning material planning and sourcing workflows with enterprise supply chain functions.
The implementation used SAP-MM core capabilities for material master management, purchase-to-pay workflows, goods receipt processing and inventory valuation, alongside SAP-WM for warehouse execution such as putaway, picking and goods movement. SAP ERP ECC 6.0 - Materials Management (MM) was configured with standardized material master attributes, purchasing info records, approval strategies for purchase orders and receiving inspection workflows to enforce repeatable inventory procedures.
Integrations included SAP-ARIBA for sourcing, procurement and contract lifecycle management and SAP-WM as the warehouse layer, enabling electronic handoffs between contracting, procurement and inventory systems. Operational coverage emphasized procurement, contract management, warehouse operations and inventory control functions, embedding Inventory Management controls into daily supply chain operations.
Governance centered on centralized master data controls and purchase-to-pay workflow enforcement, with configuration driving approval hierarchies and contract linkages through SAP-ARIBA. Process standardization initiatives redefined supplier onboarding, purchase order release procedures and goods receipt verification to align operational practices with the capabilities of SAP ERP ECC 6.0 - Materials Management (MM).
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Warehouse Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, ADNOC Distribution implemented Hotjar on its public website to capture behavioral analytics and support Customer Experience initiatives. The Hotjar deployment functioned as a client-side behavioral analytics layer, instrumenting page interactions and session captures to provide qualitative context for digital experience and marketing teams.
The implementation leveraged Hotjar features typical of Customer Experience deployments, including heatmaps, session recordings, conversion funnel analysis, and on-site feedback collection to capture click, scroll, and session-level data for UX research. Configuration centered on page tagging, sampling rules, and survey triggers to surface user friction points for product, content, and UX teams.
Data from Hotjar was consumed by ADNOC Distribution's digital experience, e-commerce, and marketing functions to inform prioritization of web changes, with governance retained by central digital stakeholders to manage sampling, access, and data retention policies. The deployment was scoped to the company website and operated as a client-side script, feeding qualitative behavioral signals into existing web analytics and optimization workflows.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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