Adt Fire And Security
Summit House, Brooklands Cl,
Sunbury on Thames, TW16 5DB,
United Kingdom
Sunbury on Thames, TW16 5DB,
United Kingdom
44 19 3274-3333
Professional Services
Adt Fire And Security Technographics
Adt Fire And Security Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Adt Fire And Security and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Adt Fire And Security employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adt Fire And Security has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2008, Qmax Contact Center for Workforce Management in 2016, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adt Fire And Security is running and its propensity to invest more and deepen its relationship with Oracle , Qmax , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adt Fire And Security revenues, which have grown to $415.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adt Fire And Security intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Adt Fire And Security Tech Stack and Enterprise Applications
Adt Fire And Security ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008, Adt Fire And Security implemented Oracle JD Edwards EnterpriseOne as its ERP Financial platform to support accounts receivable, customer accounts and collections functions. The implementation covered operations in Maidstone, Kent, United Kingdom and oriented system use toward incoming customer account and invoice handling workflows.
Configuration work focused on accounts receivable processing, invoice and dispute case logging, credit note management, payment method conversion and customer account documentation. Oracle JD Edwards EnterpriseOne was used to record account activity, date system records to reflect customer requirement changes, and supply supporting documentation to customers and internal teams, reflecting typical ERP Financial capabilities for transaction management and auditability.
Operational coverage included the inbound customer accounts team, outbound collections teams, operations management and customer service agents, who recorded disputes and collections actions directly in JD Edwards EnterpriseOne. Routine interactions between these departments were formalized through system entry requirements, ensuring account information and outstanding actions were visible to collections and operations staff.
Governance and workflow changes emphasized predefined guidelines for agreeing and raising credit notes, prioritization of ADT debt, conversion of customers to direct payment methods where permitted, and the provision of documentation to enable commencement of litigation on defaulted accounts. Oracle JD Edwards EnterpriseOne served as the authoritative record for dispute resolution and collections activity, supporting a stated focus on delivery of an enhanced customer experience and more timely readiness to pay.
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Adt Fire And Security HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qmax | Legacy | Qmax Contact Center | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, Adt Fire And Security implemented Qmax Contact Center to support its Manchester 24 hour customer service and monitoring operation, deploying the solution as a Workforce Management capability for contact centre resourcing. Qmax Contact Center was positioned to manage scheduling and agent allocation for a large team responsible for inbound and outbound customer interactions and alarm monitoring across the customer service centre.
The implementation focused on workforce scheduling, shift rotation and intraday resource management, with configuration to support flexible movement between departments and CSC functions. Qmax Contact Center was used to enforce agent adherence to operational procedures, capture KPI level performance data, and provide reporting for workforce planners, while supporting training course scheduling and role based assignments.
Operational integration tied Qmax Contact Center into existing contact handling and monitoring channels, with explicit use alongside Avaya telephony, SMS messaging and Sentinel alarm monitoring systems, and to coordinate responses across telephone, fax, web and email channels. The deployment covered customer service and monitoring teams in the Manchester contact centre and was used to orchestrate rotation across functions to meet operational demand.
Governance and process controls centered on escalation workflows to team leaders for unresolved issues, adherence to company procedures and local working instructions, and defined response time expectations for written correspondence. The Qmax Contact Center implementation was framed around managing individual and department KPIs, supporting a 24 hour operational model and enabling staff flexibility to move between functions as required.
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Adt Fire And Security ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, ADT Fire And Security implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform. The deployment supported field operations including a full fleet of engineers coordinated from Manchester and daily operations across 14 teams in Scotland, with direct liaison to national account managers and field line managers.
Configuration emphasized scheduling and dispatch, SLA enforcement, appointment orchestration and capacity planning capabilities typical of Field Service Management, enabling planners and FLMs to secure fixed SLAs and prioritize contracts. Oracle Field Service Cloud was used for workforce management workflows, routing and appointment orchestration, and staff supplemented the platform with Microsoft Excel workbooks and help sheets to deliver optimized processes and to train recently onboarded colleagues.
Operational tooling interworked with a Service Management System and MAS, and users operated Oracle Field Service Cloud alongside Microsoft Office applications to handle assignments, compliance checks and customer enquiries. The platform was integrated into daily operations with the Customer Service Centre, Operation Managers and field engineers collaborating on task allocation, escalations and compliance support.
Governance practices included running productive daily huddles across multiple teams, standardized escalation procedures, creation of training materials and active capacity management to pledge service to priority contracts. Internal accounts note secured fixed SLAs, improved first contact resolution for field queries, and reinforced compliance assistance for engineers as direct outcomes of the Oracle Field Service Cloud implementation.
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Adt Fire And Security Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2009 | 2009 |
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Adt Fire And Security CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Adt Fire And Security ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Adt Fire And Security PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Adt Fire And Security IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Adt Fire And Security CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Adt Fire And Security
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Adt Fire And Security Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Adt Fire And Security IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Adt Fire And Security digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Adt Fire And Security Technographics
Adt Fire And Security is a Professional Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $415.0 million.
Adt Fire And Security operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Qmax Contact Center and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Workforce Management and Field Service Management.
Adt Fire And Security has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Qmax.
Adt Fire And Security recently adopted applications including
Microsoft Clarity in 2022, Cloudflare CDN in 2022 and Awin Affiliate Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Adt Fire And Security’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Adt Fire And Security’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Adt Fire And Security technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.