Auckland, 1061,
New Zealand
ADT Security New Zealand Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ADT Security New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 ADT Security New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ADT Security New Zealand has purchased the following applications: LiveOps for Call Center in 2013, Imperva CDN for Content Delivery Network in 2021, Imperva Sonar for Web Application Firewalls (WAF) in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ADT Security New Zealand is running and its propensity to invest more and deepen its relationship with LiveOps , Imperva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ADT Security New Zealand revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ADT Security New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveOps | Legacy | LiveOps | Call Center | CRM | x | 2013 | 2014 |
In 2013, ADT Security New Zealand implemented LiveOps in a Call Center deployment focused on automating hourly welfare checks for deployed security guards. The deployment used Serenova, including LiveOps Social, to shift routine monitoring from voice call workflows to an automated SMS messaging system.
LiveOps was configured to manage outbound SMS workflows, schedule hourly welfare checks and capture guard responses, providing centralized tracking of check status consistent with Call Center orchestration. Functional capabilities implemented included automated outbound messaging, scripted response handling and centralized queuing and state management aligned with standard contact center operational flows.
Operational coverage included guards assigned to the Department of Work and Income across offices through New Zealand, embedding LiveOps into ADT Security New Zealand contact operations that support a public sector contract. The switch from voice calls to an automated SMS messaging system paid off almost immediately according to the case study, while Serenova and LiveOps Social provided the messaging orchestration and operational monitoring for the hourly welfare check program.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Imperva | Legacy | Imperva CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Imperva | Legacy | Imperva Sonar | Web Application Firewalls (WAF) | CyberSecurity | n/a | 2021 | 2021 |
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