List of LiveOps Customers
LiveOps
1365 N Scottsdale Rd #390,
Scottsdale, 85257, AZ,
United States
Scottsdale, 85257, AZ,
United States
1 800-908-4502
Professional Services
350
$60M
Since 2010, our global team of researchers has been studying LiveOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveOps for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveOps for Call Center include: Deutsche Post, a Germany based Transportation organisation with 601723 employees and revenues of $92.60 billion, MetLife, a United States based Insurance organisation with 45000 employees and revenues of $66.91 billion, Aegon, a Netherlands based Insurance organisation with 15700 employees and revenues of $32.50 billion, Pizza Hut, a United States based Retail organisation with 350000 employees and revenues of $19.60 billion, Royal Mail Plc, a United Kingdom based Transportation organisation with 169313 employees and revenues of $17.63 billion and many others.
Contact us if you need a completed and verified list of companies using LiveOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The LiveOps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ADT | Professional Services | 14300 | $5.0B | United States | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
In 2015, ADT implemented LiveOps as its Call Center application in a cloud deployment. The LiveOps solution was procured and implemented directly from vendor LiveOps, replacing Oracle CRM On Premises for frontline contact center operations.
Configuration centered on core Call Center capabilities, including agent desktop workflows, skills based routing, inbound and outbound campaign management, interactive voice response configuration, queue and session management, and operational reporting. The implementation emphasized real time monitoring and configurable routing rules to align call flows with customer service and technical support functions.
Integrations were executed to connect LiveOps with Oracle CRM On Premises to share customer context and call records, and standard telephony integration was used to tie LiveOps into ADT contact routing infrastructure. The deployment covered ADT contact center operations and was positioned to support customer service and dispatch teams within the company.
Governance and rollout were vendor led, with LiveOps handling platform configuration and production cutover tasks directly for ADT. Operational governance focused on centralized contact center routing, standardized agent workflows and escalation processes, and change control for ongoing voice and contact handling configuration.
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ADT Security New Zealand | Professional Services | 1200 | $350M | New Zealand | LiveOps | LiveOps | Call Center | 2013 | x |
In 2013, ADT Security New Zealand implemented LiveOps in a Call Center deployment focused on automating hourly welfare checks for deployed security guards. The deployment used Serenova, including LiveOps Social, to shift routine monitoring from voice call workflows to an automated SMS messaging system.
LiveOps was configured to manage outbound SMS workflows, schedule hourly welfare checks and capture guard responses, providing centralized tracking of check status consistent with Call Center orchestration. Functional capabilities implemented included automated outbound messaging, scripted response handling and centralized queuing and state management aligned with standard contact center operational flows.
Operational coverage included guards assigned to the Department of Work and Income across offices through New Zealand, embedding LiveOps into ADT Security New Zealand contact operations that support a public sector contract. The switch from voice calls to an automated SMS messaging system paid off almost immediately according to the case study, while Serenova and LiveOps Social provided the messaging orchestration and operational monitoring for the hourly welfare check program.
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Aegon | Insurance | 15700 | $32.5B | Netherlands | LiveOps | LiveOps | Call Center | 2009 | n/a |
In 2009 Aegon implemented LiveOps in the Call Center to centralize contact handling for its insurance customer service operations. LiveOps was deployed to provide core call center functionality and to standardize agent workflows across Aegon's contact center environment.
Configuration emphasized automatic call distribution, interactive voice response, skills based routing, agent desktop workflow orchestration, and real time operational dashboards consistent with Call Center capabilities. LiveOps supported reporting and workforce scheduling workflows that enabled supervision and shift planning within contact operations.
The implementation targeted enterprise customer service and contact center teams, establishing role based access to LiveOps administration and operational reporting. Governance changes included standardized call handling procedures and centralized operational ownership for the LiveOps platform to align contact center processes with Aegon's service delivery requirements.
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Amway India | Consumer Packaged Goods | 3000 | $254M | India | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
In 2015 Amway India deployed LiveOps as its cloud Call Center application to centralize contact center operations across its India business. The LiveOps implementation was provisioned direct from vendor and documented as replacing Oracle Siebel for customer contact handling and agent-facing CRM interactions during the transition period.
The deployment emphasized core Call Center capabilities, including contact routing and automatic call distribution, interactive voice response menus, agent desktop configuration, supervisor monitoring and real-time reporting. The LiveOps configuration incorporated call recording and historical reporting modules, and was tuned for skill based routing and queue management aligned to Amway India customer service workflows.
Integration and operational coverage focused on synchronizing customer profile data with Oracle Siebel during cutover and ensuring cloud telephony connectivity for India contact sites. Governance included vendor-led configuration, operational handover to Amway India contact center management, and updated contact handling policies and SLA monitoring to reflect the new cloud Call Center platform.
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Amway of Australia & New Zealand | Healthcare | 19000 | $9.5B | Australia | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
In 2015, Amway of Australia & New Zealand deployed LiveOps as its cloud-hosted Call Center application to consolidate contact center operations across Australia and New Zealand. The implementation was procured direct from the vendor and delivered as a cloud SaaS contact center platform, aligning the application name LiveOps to enterprise customer engagement needs.
The LiveOps deployment implemented core Call Center capabilities typical of the category, including automatic call distribution, interactive voice response routing, agent desktop and screen-pop workflows, call recording, workforce management scheduling, and real-time reporting and dashboards. Configuration emphasized skill-based routing and queue prioritization to support inbound customer service and outbound sales support use cases.
Integrations included synchronization with Oracle Siebel for customer master data and case record flow, enabling CRM-aware call handling and case creation from the agent desktop. Telephony was provisioned through cloud telephony trunking and integrated into LiveOps session routing, supporting contact center voice channels across Amway operations in both countries.
Operational coverage targeted Amway contact centers across Australia and New Zealand, impacting customer service and sales support functions. Governance changes focused on contact handling workflows, agent scripting, and workforce management processes, with a phased vendor-led rollout and training program to transition agent operations onto LiveOps. Amway of Australia & New Zealand LiveOps Call Center now serves as the central platform for customer engagement and contact management.
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Insurance | 3161 | $960M | United States | LiveOps | LiveOps | Call Center | 2013 | x |
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Insurance | 200 | $120M | United States | LiveOps | LiveOps | Call Center | 2013 | x |
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Non Profit | 302 | $22M | United Kingdom | LiveOps | LiveOps | Call Center | 2015 | x |
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Transportation | 601723 | $92.6B | Germany | LiveOps | LiveOps | Call Center | 2013 | x |
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Retail | 11500 | $2.6B | United States | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
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Showing 1 to 10 of 26 entries
Buyer Intent: Companies Evaluating LiveOps
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating LiveOps. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating LiveOps for Call Center include:
- Finn Partners, a United States based Professional Services organization with 500 Employees
- Clerestory Projects Group, a United States based Construction and Real Estate company with 12 Employees
- Capital Health, a United States based Healthcare organization with 1700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD LiveOps Coverage
LiveOps is a Call Center solution from LiveOps.
Companies worldwide use LiveOps, from small firms to large enterprises across 21+ industries.
Organizations such as Deutsche Post, MetLife, Aegon, Pizza Hut and Royal Mail Plc are recorded users of
LiveOps for Call Center.
Companies using LiveOps are most concentrated in Transportation, Insurance and Retail, with adoption spanning over 21 industries.
Companies using LiveOps are most concentrated in Germany, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of LiveOps across Americas, EMEA, and APAC.
Companies using LiveOps range from small businesses with 0-100 employees - 3.85%, to mid-sized firms with 101-1,000 employees - 19.23%, large organizations with 1,001-10,000 employees - 26.92%, and global enterprises with 10,000+ employees - 50%.
Customers of LiveOps include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified LiveOps customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.