Greenville, 29601, SC,
United States
Advance America Technographics
Advance America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advance America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Advance America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Advance America has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Amazon Redshift for Data Warehouse in 2024, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advance America is running and its propensity to invest more and deepen its relationship with TeamSupport , Amazon Web Services (AWS) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advance America revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advance America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advance America Tech Stack and Enterprise Applications
Advance America AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Advance America deployed TeamSupport SnapEngage on its public website. The deployment uses TeamSupport SnapEngage as a Chatbots and Conversational AI application to provide real-time customer engagement and conversational support for online visitors.
The implementation centers on an embedded web chat widget configured with automated greetings, canned responses and session tracking. Conversational routing rules were configured to escalate sessions to live agents during staffed hours and to handle asynchronous capture and transcript generation outside of those windows, enabling handoff workflows and operator context.
Operational ownership is held by Advance America’s customer service and digital channels teams, which manage conversation templates, routing policies and transcript retention to align chat interactions with support workflows. TeamSupport SnapEngage is instrumented on the public website to capture chat interactions and conversational context for downstream customer support processes.
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Advance America Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Redshift | Data Warehouse | Analytics and BI | n/a | 2024 | 2024 |
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Advance America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Advance America implemented Microsoft 365. The Microsoft 365 deployment provides Collaboration capabilities and is surfaced on Advance America’s public website, indicating use of the platform for both internal collaboration and externally referenced services.
The implementation centers on core Microsoft 365 modules common to the Collaboration category, including Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, OneDrive for user file sync, and the Office productivity suite for desktop and web authoring. The environment is organized as a tenant based deployment with centralized administration, role based access control, and identity management leveraging Microsoft identity services to govern user provisioning and authentication.
Operationally Microsoft 365 is applied across corporate functions to support communications, knowledge management, and document workflows for Advance America’s U.S. operations. Governance practices emphasize tenant administration, information governance features such as retention and data loss prevention, and scoped permissions to align Collaboration usage with enterprise policy requirements.
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Advance America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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Advance America eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2019 | 2019 |
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Advance America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Advance America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Advance America PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Advance America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Advance America
Apps Being Evaluated by Advance America Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||