Advance America
975 Beaumont Ave,
Spartanburg, 29303, SC,
United States
Spartanburg, 29303, SC,
United States
1 864-542-0982
Banking and Financial Services
Advance America Technographics
Advance America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advance America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Advance America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Advance America has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018, ABBYY FlexiCapture for Invoices for Intelligent Document Processing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advance America is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , ABBYY or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advance America revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advance America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advance America Tech Stack and Enterprise Applications
Advance America AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Advance America deployed TeamSupport SnapEngage on its public website. The deployment uses TeamSupport SnapEngage as a Chatbots and Conversational AI application to provide real-time customer engagement and conversational support for online visitors.
The implementation centers on an embedded web chat widget configured with automated greetings, canned responses and session tracking. Conversational routing rules were configured to escalate sessions to live agents during staffed hours and to handle asynchronous capture and transcript generation outside of those windows, enabling handoff workflows and operator context.
Operational ownership is held by Advance America’s customer service and digital channels teams, which manage conversation templates, routing policies and transcript retention to align chat interactions with support workflows. TeamSupport SnapEngage is instrumented on the public website to capture chat interactions and conversational context for downstream customer support processes.
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Advance America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Advance America implemented Microsoft 365. The Microsoft 365 deployment provides Collaboration capabilities and is surfaced on Advance America’s public website, indicating use of the platform for both internal collaboration and externally referenced services.
The implementation centers on core Microsoft 365 modules common to the Collaboration category, including Exchange Online for corporate email, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, OneDrive for user file sync, and the Office productivity suite for desktop and web authoring. The environment is organized as a tenant based deployment with centralized administration, role based access control, and identity management leveraging Microsoft identity services to govern user provisioning and authentication.
Operationally Microsoft 365 is applied across corporate functions to support communications, knowledge management, and document workflows for Advance America’s U.S. operations. Governance practices emphasize tenant administration, information governance features such as retention and data loss prevention, and scoped permissions to align Collaboration usage with enterprise policy requirements.
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Advance America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ABBYY | Legacy | ABBYY FlexiCapture for Invoices | Intelligent Document Processing | Content Management | User Friendly Consulting | 2017 | 2017 |
In 2017 Advance America implemented ABBYY FlexiCapture for Invoices, Apps Category: . The deployment targeted the accounts payable organization supporting 2,102 retail stores across 28 states and the central AP team that averaged 21,199 invoices per month from 9,548 vendors, with an initial operational focus on the eight full time AP employees who managed invoice entry and indexing.
ABBYY FlexiCapture for Invoices was configured to classify and extract invoice data across distinct utility and non utility workflows, including template mapping, automated date imprinting on scanned images, and data verification screens for human review. Configuration emphasized mapping variability across many vendor formats, training extraction templates, and using split screen verification to reduce manual keying, with the application also producing upload templates for downstream validation.
The implementation integrated ABBYY FlexiCapture for Invoices with Advance America’s EDI pipeline, the financial system upload process, and the document imaging repository, using an automated scheduler to push validated data into EDI and to send original scanned images to a depository drive. The architecture included server hosts for the capture and verification environment, automated purge logic to remove stored images after 120 days, and a workflow that routes non utility invoices for approval before scanning so a single capture action both extracts data and provides document backup.
User Friendly Consulting served as the implementation partner, leading setup, configuration, and extensive invoice sample testing, and providing a support portal used to resolve questions typically within 30 minutes. Governance changes included standardized capture and verification steps for AP associates, front end error resolution to reduce recycle from EDI validation, and a phased vendor mapping rollout that remains in progress.
Outcomes from the ABBYY FlexiCapture for Invoices deployment include a reported 38% reduction in time spent processing invoices and earlier flagging of billing issues through automated validation, while Advance America continues vendor by vendor mapping and is exploring additional internal uses of the ABBYY FCI platform.
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Advance America eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2019 | 2019 |
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Advance America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Advance America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Advance America PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Advance America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Advance America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Advance America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Advance America IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Advance America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Advance America Technographics
Advance America is a Banking and Financial Services organization based in United States,
with around 2500 employees and annual revenues of $200.0 million.
Advance America operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Microsoft 365 and ABBYY FlexiCapture for Invoices,
covering areas like Chatbots and Conversational AI, Collaboration and Intelligent Document Processing.
Advance America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Microsoft and ABBYY.
Advance America recently adopted applications including
Hubspot Marketing Automation in 2022, Amazon EC2 in 2021 and Informatica Product 360 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Advance America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Advance America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Advance America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.