Emeryville, 94608, CA,
United States
Advanced Systems Group Technographics
Advanced Systems Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advanced Systems Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 298 Advanced Systems Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Advanced Systems Group has purchased the following applications: Zendesk Service for Customer Support in 2016, Adobe Connect for Audio Video and Web Conferencing in 2018, Telerik Sitefinity CMS for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advanced Systems Group is running and its propensity to invest more and deepen its relationship with Zendesk , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advanced Systems Group revenues, which have grown to $67.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advanced Systems Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advanced Systems Group Tech Stack and Enterprise Applications
Advanced Systems Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Advanced Systems Group implemented Zendesk Service for Customer Support on its website. The deployment used Zendesk Service as a cloud-hosted, web-embedded support layer to capture and route customer inquiries originating from the corporate site, centralizing web-originated contacts into a single support intake point.
Zendesk Service was configured to deliver core Customer Support capabilities, including ticketing, web widget capture, and a self-service knowledge base, with standard workflow automation such as ticket routing, agent workspace configuration, macros, and SLA-oriented queues. The implementation focused on consolidating customer-facing support workflows into a unified support queue, enabling standardized ticket lifecycle management and operational reporting across the company’s customer service teams.
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Advanced Systems Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Advanced Systems Group deployed Adobe Connect as its web-facing conferencing platform. The deployment places Adobe Connect on the company website to deliver hosted webinars, client-facing meetings, and collaborative media sessions, leveraging the Audio Video and Web Conferencing category to support screen sharing, persistent meeting rooms, and session recording. Advanced Systems Group Adobe Connect Audio Video and Web Conferencing is positioned to support sales, client services, and production workflows through web-embedded meeting access and on-demand session playback.
The implementation uses web embedding for meeting room entry and webinar registration, with configuration focused on role-based hosts, attendee permissions, and content sharing templates common to Audio Video and Web Conferencing solutions. Deployment architecture emphasizes browser-based access for external participants and centralized administration by the company IT function, with meeting templates and standardized host controls to streamline recurring client sessions. Operational coverage spans customer engagement and internal coordination across media production and support teams, aligning application configuration with those business functions.
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Collaboration | Collaboration |
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2020 | 2020 |
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Advanced Systems Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2022 | 2022 |
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Advanced Systems Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Advanced Systems Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Advanced Systems Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Advanced Systems Group
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Apps Being Evaluated by Advanced Systems Group Executives
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