Irvine, 92618, CA,
United States
AdvancedWare Technographics
AdvancedWare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AdvancedWare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 AdvancedWare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
AdvancedWare has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2020, Mixpanel for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AdvancedWare is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AdvancedWare revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AdvancedWare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AdvancedWare Tech Stack and Enterprise Applications
AdvancedWare AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 AdvancedWare deployed LiveChat on its public website. LiveChat is a Chatbots and Conversational AI application used to provide real-time messaging and to support sales and support workflows on the corporate site.
The implementation centered on an embedded web chat widget and standard conversational capabilities, including operator queues, canned responses, session transcripts and routing logic, configured to match the operational tempo of a 40-employee professional services firm. Configuration emphasized browser-based agent consoles and template-driven responses to standardize engagement and reduce setup complexity.
Operational responsibility sits with customer-facing teams, with governance focused on response template ownership, chat monitoring schedules and escalation paths. Integrations with backend systems or CRM platforms are not specified in the available source, so the implementation prioritized direct website embedding and agent configuration, with LiveChat serving as AdvancedWare LiveChat Chatbots and Conversational AI interface for prospect and client interactions.
|
AdvancedWare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, AdvancedWare implemented Microsoft 365 as its primary Collaboration platform. The United States based professional services firm of about 40 employees published the use of Office 365 Mail for corporate email on its public website, indicating email routing and domain verification were configured for external delivery.
The deployment was provisioned as a cloud-first Microsoft 365 tenant with standard collaboration and productivity modules including Exchange Online mail, OneDrive for Business file sync, SharePoint Online team sites and Microsoft Teams for meetings and chat. Configuration work centered on mailbox configuration and domain hosting tied to the company website, user licensing assignment and desktop and mobile client provisioning.
Operational coverage targeted core business functions such as client delivery, sales, finance and administrative teams, with centralized identity and access managed through Azure Active Directory. Governance focused on account provisioning workflows, role based access control and baseline security settings consistent with Collaboration deployments, and rollout emphasized departmental onboarding and standard user lifecycle processes.
|
AdvancedWare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020 AdvancedWare implemented Mixpanel as its Marketing Analytics solution on the company website. The deployment centers on Mixpanel instrumentation using client side JavaScript to capture page views, custom event streams, user identity attributes, and session context for web visitors. Mixpanel is used to centralize behavioral data for marketing reporting and digital engagement analysis.
The implementation scope focused on web analytics for the Professional Services organization, supporting marketing and product oriented workflows. Configuration work included defining an event taxonomy, mapping user profile properties, configuring funnels and cohorts within Mixpanel, and building dashboarded behavioral analytics for campaign and site performance. Governance emphasized centralized event naming conventions and staged rollout across site pages to maintain data consistency and analytic reliability.
|
AdvancedWare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at AdvancedWare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President | CXO | Finance | ||||
| Director of IT | Director | IT | ||||
| Vice President Marketing and Business Development | VP | Marketing |
Apps Being Evaluated by AdvancedWare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||