Bonn, 53177,
Germany
Aed Sicad Technographics
Aed Sicad Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aed Sicad and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 Aed Sicad employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aed Sicad has purchased the following applications: Microsoft 365 for Collaboration in 2020, Contao for Web Content Management in 2011, Zendesk Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aed Sicad is running and its propensity to invest more and deepen its relationship with Microsoft , Contao , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aed Sicad revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aed Sicad intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aed Sicad Tech Stack and Enterprise Applications
Aed Sicad Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Aed Sicad implemented Microsoft 365 to deliver Collaboration capabilities for its professional services operations. The deployment supports a 190 employee firm based in Germany and is referenced on the company website, aligning the application with corporate communications and document-centric business functions.
The Microsoft 365 implementation emphasizes cloud-based productivity and collaboration functionality, including enterprise email and calendaring, real-time chat and meeting workflows, and centralized document storage with co-authoring and version controls consistent with Collaboration platforms. Tenant configuration appears to include role-driven provisioning and policy-oriented controls to manage access and data handling across project teams and client-facing groups.
Operational coverage spans corporate communications, project delivery teams and internal knowledge management across departments, with administration centralized under IT governance. Rollout and governance practices focus on phased user enablement, administrative role segregation and policy enforcement to standardize collaboration workflows and reduce ad hoc file exchange.
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Aed Sicad Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contao | Legacy | Contao | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Aed Sicad deployed Contao as its Web Content Management solution for its public corporate website. The implementation established Contao as the primary content platform for the company website operated by this Germany based professional services firm.
The Contao implementation centers on standard Web Content Management capabilities, including template driven page rendering, structured content authoring, media management and backend site administration. The deployment leverages role and permission controls and extension based modules to manage page templates, navigation structure and editorial access, aligning with common CMS functional workflows.
Operational ownership is centered on marketing and corporate communications teams, with content editors and site administrators responsible for routine publishing and site maintenance. Aed Sicad Contao Web Content Management is used to support corporate website publishing and ongoing content governance through editorial workflows and administrative controls.
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Aed Sicad CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022 Aed Sicad implemented Zendesk Service on its website to centralize customer-facing support workflows and align its support operations with the Customer Support category. The deployment is explicitly web-facing, embedding the Zendesk Service application into the company website to capture inbound customer inquiries from professional services clients in Germany.
The implementation focuses on core Customer Support capabilities, including web-based ticketing, a website support widget for ticket creation and live contact, self-service knowledge management, and automated routing and workflow rules for ticket triage. Zendesk Service was configured to support agent workspaces with templated responses, escalation paths, and SLA-oriented queues to standardize incident handling and response cadence.
Operational coverage is centered on the customer service function within Aed Sicad, using the website as the primary intake channel for client requests and issue tracking. Governance changes emphasize centralized ticket triage, consistent response templates, and formalized escalation procedures to operationalize the Zendesk Service workflow across support staff.
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Marketing Automation | CRM |
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2020 | 2020 |
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Aed Sicad IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Aed Sicad CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Aed Sicad
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Aed Sicad Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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