AI Buyer Insights:

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

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● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Aerolineas Argentinas
Location
Av. Rafael Obligado s/n, Terminal 4, 5th Floor, Aeroparque Jorge Newbery,
Buenos Aires, C1425DAA,
Argentina
Website
https://www.aerolineas.com.ar/
Phone
54 11-5199-3555
Artw industry
Transportation
Employee
Revenue

Aerolineas Argentinas Technographics

Aerolineas Argentinas Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Aerolineas Argentinas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10642 Aerolineas Argentinas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Aerolineas Argentinas has purchased the following applications: Sabre Pricing and Revenue Optimization for Price Optimization in 2012, Live Helper Chat for Chatbots and Conversational AI in 2020, WiseCX Nitro Dialer for Call Center in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Aerolineas Argentinas is running and its propensity to invest more and deepen its relationship with SABRE , Live Helper Chat , WebCentrix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Aerolineas Argentinas revenues, which have grown to $2.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aerolineas Argentinas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Aerolineas Argentinas Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SABRE Legacy Sabre Pricing and Revenue Optimization Price Optimization ERP Services and Operations n/a 2012 2012
In 2012, Aerolineas Argentinas implemented Sabre Pricing and Revenue Optimization. The carrier upgraded to Sabre's SaaS revenue-management solution in Argentina, deploying Sabre's Revenue Manager within the finance area to centralize pricing and revenue management workflows. The implementation focused on core Price Optimization capabilities, including demand forecasting, inventory optimization and competitive pricing. Sabre Pricing and Revenue Optimization was configured to support pricing and revenue management processes, with algorithmic forecasting and automated pricing workflows aligned to the airline revenue function. Operational coverage was concentrated in Argentina and the finance area, extending controls into commercial revenue processes and seat inventory decisioning. The deployment used Sabre's SaaS delivery model, enabling vendor hosted operations and centralized configuration of pricing rules and forecast models. Sabre estimated potential incremental revenue of approximately 5–7 percent from the deployment, reflecting the solution vendor projected uplift from the implemented demand forecasting and inventory optimization capabilities.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Live Helper Chat Legacy Live Helper Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Aerolineas Argentinas deployed Live Helper Chat on its public website. Live Helper Chat is used as a Chatbots and Conversational AI application to support customer service and passenger engagement workflows on the airline website. The deployment centers on an embedded web chat widget and an operator console to handle real-time inquiries and asynchronous message capture. The implementation focuses on the web channel as the primary digital touchpoint for passenger interactions. Core functional modules implemented include the web chat widget, agent routing and queuing, canned responses and knowledge base snippets, proactive chat triggers, and chat transcript capture for downstream processing. Configuration emphasizes role-based operator access, session handoff to human agents, and multilingual messaging to serve Spanish and other passenger segments. Governance responsibility is concentrated in customer service operations teams, with administration and configuration managed through the Live Helper Chat administration console and operational procedures for live chat handling and session triage.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
WebCentrix Legacy WiseCX Nitro Dialer Call Center CRM n/a 2024 2024
In 2024, Aerolineas Argentinas implemented WiseCX Nitro Dialer as a Call Center deployment to support a customer-service and CRM transformation across its Argentina operations. The engagement positions WiseCX Nitro Dialer as the core omnichannel dialer and routing component, and it explicitly integrated WhatsApp and real-time satisfaction measurement into contact workflows. WiseCX supported the implementation effort in Argentina, aligning contact handling with centralized omnichannel routing and feedback capture. Configuration emphasized omnichannel routing that combined voice dialing and WhatsApp messaging, with real-time customer satisfaction measurement instrumented at the point of contact. WiseCX Nitro Dialer was configured to orchestrate outbound voice dialing and inbound voice flows alongside WhatsApp sessions, and to capture satisfaction signals immediately after interactions, using queueing and routing controls typical of Call Center platforms. The deployment used WiseCX Nitro Dialer for voice orchestration and synchronized messaging workflows, enabling integrated session-level feedback. The rollout covered Aerolineas Argentinas customer service operations in Argentina and materially expanded passenger contact coverage from about 8% to over 90% of passengers. Integrations explicitly included WhatsApp and in-session satisfaction measurement, which provided CRM and customer service teams with real-time feedback for operational monitoring. Governance focused on instrumenting real-time metrics and aligning contact-routing and feedback-handling processes with omnichannel operational procedures.
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017
Marketing Automation CRM 2020 2020
IT Decision Makers and Key Stakeholders at Aerolineas Argentinas
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Aerolineas Argentinas Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Aerolineas Argentinas Technographics

Aerolineas Argentinas is a Transportation organization based in Argentina, with around 10642 employees and annual revenues of $2.13 billion.

Aerolineas Argentinas operates a diverse technology stack with applications such as Sabre Pricing and Revenue Optimization, Live Helper Chat and WiseCX Nitro Dialer, covering areas like Price Optimization, Chatbots and Conversational AI and Call Center.

Aerolineas Argentinas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SABRE, Live Helper Chat and WebCentrix.

Aerolineas Argentinas recently adopted applications including WiseCX Nitro Dialer in 2024, Live Helper Chat in 2020 and Hubspot Forms in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Aerolineas Argentinas’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Aerolineas Argentinas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Aerolineas Argentinas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.